Damage From Loose Wheel
Thread Starter
Heel & Toe
Joined: Dec 2009
Posts: 22
Likes: 0
Damage From Loose Wheel
I just picked up my 69 convert. from body and paint restoration. Did a great job except tghtening the lug nuts on the left rear wheel. Went about 1/2 mile and all hell broke loose. What should I be worried about? The rally wheel and studs are toast. It got the fender pretty bad too. Needless to say I'm not a happy boy.
Last edited by jack kennedy; Aug 19, 2011 at 09:03 AM.
Thread Starter
Heel & Toe
Joined: Dec 2009
Posts: 22
Likes: 0
Yep, had it trailered back. Said they will make it right. But they had it 6 months and forgot to tighten the lug bolts? Gimme a break. the guy said they were going to have it put on some kind of laser test stand for front and rear alignment.
Advanced
Joined: Mar 2007
Posts: 84
Likes: 0
From: Glenvale Queensland
Its great that they are going to do the right thing, but I would have torn them a new one anyway. I would still probably get it re-checked somewhere else as well, or at least tell them that I was going to. May make them be a little more observant.
Hope it get sorted promptly.
Doug
Hope it get sorted promptly.
Doug
Last edited by Doug 61; Aug 19, 2011 at 09:41 AM. Reason: can't spell
Thread Starter
Heel & Toe
Joined: Dec 2009
Posts: 22
Likes: 0
When I walked in the shop they scattered like a flushed covy of quail. I found myself ranting and raving to myself. When I came up for breath they creeped back out. They also forgot to replace the rear letters above the tail lights. How do you install those things? I expect them to do it, but just in case I get stuck finishing up.
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Verdad Gallardo
Team Owner
Joined: Jun 2000
Posts: 38,923
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From: Southbound
Cruise-In II Veteran
Pro
Joined: May 2011
Posts: 581
Likes: 5
From: BC
Hey, s**t happens. I'm sure that everyone here that's being so critical of them has never had a mistake happen at work. The mistake happened, they said they would make it right. What more do you want? The best line I've ever heard when a customer would not let go after the business had said they would make it right;
"Would it help if we hauled the employee responsible for this into the parking lot and shot him?"
These sound like a solid bunch of guys that did not intend to have this happen. I'm sure they don't enjoy having a screaming customer running around the shop, never mind the time and money to strip that trailing arm to replace the studs.
If the car is great other than those minor things, give it a rest. You're making yourself look like more of a jerk than them.
Steve g
"Would it help if we hauled the employee responsible for this into the parking lot and shot him?"
These sound like a solid bunch of guys that did not intend to have this happen. I'm sure they don't enjoy having a screaming customer running around the shop, never mind the time and money to strip that trailing arm to replace the studs.
If the car is great other than those minor things, give it a rest. You're making yourself look like more of a jerk than them.
Steve g
Terrorizing Orange Cones
Joined: Oct 2007
Posts: 2,572
Likes: 17
From: Northern CO
Give it a rest?
Not sure whom you are referring to? I don't read anyone being overly critical and if they do, this site offers opinions, right? We all have them and eventually, most will get over this mishap and move on.
Seems fairly civil but then, I'm empathetic to the OP having paid for service that was incomplete. An auto service business builds their rep on returning a customers car fully qualified to drive off, as it infers here. The shop had plenty of time to test before contacting the customer to say the car's ready. There was potential for bad consequences and the C3 owner was lucky. We would expect the shop to be liable; it's great they are taking responsibility. The OP has every right to complain and we like to help ensure the car is repaired correctly, if the OP asks.
That's what brothers do. They help each other when asked.
Not sure whom you are referring to? I don't read anyone being overly critical and if they do, this site offers opinions, right? We all have them and eventually, most will get over this mishap and move on.
Seems fairly civil but then, I'm empathetic to the OP having paid for service that was incomplete. An auto service business builds their rep on returning a customers car fully qualified to drive off, as it infers here. The shop had plenty of time to test before contacting the customer to say the car's ready. There was potential for bad consequences and the C3 owner was lucky. We would expect the shop to be liable; it's great they are taking responsibility. The OP has every right to complain and we like to help ensure the car is repaired correctly, if the OP asks.
That's what brothers do. They help each other when asked.
Pro
Joined: May 2011
Posts: 581
Likes: 5
From: BC
Give it a rest?
Not sure whom you are referring to? I don't read anyone being overly critical and if they do, this site offers opinions, right? We all have them and eventually, most will get over this mishap and move on.
Seems fairly civil but then, I'm empathetic to the OP having paid for service that was incomplete. An auto service business builds their rep on returning a customers car fully qualified to drive off, as it infers here. The shop had plenty of time to test before contacting the customer to say the car's ready. There was potential for bad consequences and the C3 owner was lucky. We would expect the shop to be liable; it's great they are taking responsibility. The OP has every right to complain and we like to help ensure the car is repaired correctly, if the OP asks.
That's what brothers do. They help each other when asked.
Not sure whom you are referring to? I don't read anyone being overly critical and if they do, this site offers opinions, right? We all have them and eventually, most will get over this mishap and move on.
Seems fairly civil but then, I'm empathetic to the OP having paid for service that was incomplete. An auto service business builds their rep on returning a customers car fully qualified to drive off, as it infers here. The shop had plenty of time to test before contacting the customer to say the car's ready. There was potential for bad consequences and the C3 owner was lucky. We would expect the shop to be liable; it's great they are taking responsibility. The OP has every right to complain and we like to help ensure the car is repaired correctly, if the OP asks.
That's what brothers do. They help each other when asked.
If you want the kind of assurance that mistakes won't happen you will need to have the industry moved to the kind of regulation that the aircraft industry has. Expect to pay 10x's as much as you pay now. Anyone with any experience with maintaining a small aircraft knows quite well what the cost of that kind of assurance is. $400 for the ugliest, most basic door handle you'll ever see that's used on a 40 year old Cessna.
If you're not prepared to pay that for your Corvette hobby accept the fact that mistakes will happen and the difference between a good and a poor shop is what they do when a mistake happens. This shop did just fine.
I've always considered it the measure of a man. It's not whether or not you make a mistake, it's what you do when you make a mistake.
However, if you are one of those people that never makes mistakes, ignore everything I wrote.
Steve g
Terrorizing Orange Cones
Joined: Oct 2007
Posts: 2,572
Likes: 17
From: Northern CO
Melting Slicks
Joined: Jun 2005
Posts: 2,239
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From: Palatine, Peoples Republic of Illinois
St. Jude Donor '09-'10-'11-12-'13-'14-'15-'16-'17-‘18
NCM Sinkhole Donor
The real test of a good business is not how they act when everything go right, it's how they handle the problems. They seem to be trying to handle a bad situation in the best way possible. Take the high road - see how they handle things before getting crazy (or am I too late.)
