Willcox Experience
Racer
Joined: Apr 2012
Posts: 465
Likes: 18
From: NorthEast
Hi Holden.. I must apologize for the issue!
The front spoilers for the 1980-1982 have been on long back-order. I've even purchased all the supplies I could from other vendors until it ran dry.
The manufacturer keeps jerking our chain on a delivery date and we keep passing on the information that is given to us. I think at this point, I'll have sales issue you a credit and when the front spoilers become available again I'll contact you asap and see if you still need it. I'd feel better about it this way...
Another issue developed for us on Monday which may explain the email issue:
It appears that the company (ISP) that host our web site has someone spamming emails. This has nothing to do with being hacked or anything, but the spamming emails from another business on that IP got the host IP put on some black list. This in affect pulled us in to this black list... This affected Comcast, Verision, SbcGlobal, Gmail, Yahoo, Hotmail, and many other users. Basically our return emails were being blocked.
Yesterday evening we migrated our site to another IP and the problem is resolved. My thoughts are that your host may have been blocking our return emails... I'll have Tommy check this first thing in the morning it is something we have been tracking.
I'll have someone call you tomorrow and again my sincere apologies.
Ernie
The front spoilers for the 1980-1982 have been on long back-order. I've even purchased all the supplies I could from other vendors until it ran dry.
The manufacturer keeps jerking our chain on a delivery date and we keep passing on the information that is given to us. I think at this point, I'll have sales issue you a credit and when the front spoilers become available again I'll contact you asap and see if you still need it. I'd feel better about it this way...
Another issue developed for us on Monday which may explain the email issue:
It appears that the company (ISP) that host our web site has someone spamming emails. This has nothing to do with being hacked or anything, but the spamming emails from another business on that IP got the host IP put on some black list. This in affect pulled us in to this black list... This affected Comcast, Verision, SbcGlobal, Gmail, Yahoo, Hotmail, and many other users. Basically our return emails were being blocked.
Yesterday evening we migrated our site to another IP and the problem is resolved. My thoughts are that your host may have been blocking our return emails... I'll have Tommy check this first thing in the morning it is something we have been tracking.
I'll have someone call you tomorrow and again my sincere apologies.
Ernie
Great job!
Melting Slicks
Joined: Aug 2008
Posts: 2,200
Likes: 3
From: Lehigh county Pennsylvania
I've had a recent experience with Willcox that is not exactly monumental in scope but irksome nevertheless. I ordered 3 small parts using their e-tail website. I was charged a UPS shipping fee of $15 for 6.2 pounds.
It arrived in a USPS Priority Mail box that stated right on the shipping label, 3 pounds. Do you think I was overcharged? A moot point because it was delivered on a Saturday, 2 days earlier than UPS Ground. So I didn't quibble over a few bucks.
Other times when my invoice stated delivery would be via UPS Ground, it was dropped shipped from Corvette CHINA, I mean America, by FedEx. I think if I ever place another order, I'll do it over the phone to see if I have a shipping choice.
Then there's the old bugaboo of getting a replacement knock-off wheel with CHINA cast into it...just like Kelsey-Hayes did it in 1966. I don't think so. It seems, at least in my experience, dealing with Willcox is a crapshoot.
It arrived in a USPS Priority Mail box that stated right on the shipping label, 3 pounds. Do you think I was overcharged? A moot point because it was delivered on a Saturday, 2 days earlier than UPS Ground. So I didn't quibble over a few bucks.
Other times when my invoice stated delivery would be via UPS Ground, it was dropped shipped from Corvette CHINA, I mean America, by FedEx. I think if I ever place another order, I'll do it over the phone to see if I have a shipping choice.
Then there's the old bugaboo of getting a replacement knock-off wheel with CHINA cast into it...just like Kelsey-Hayes did it in 1966. I don't think so. It seems, at least in my experience, dealing with Willcox is a crapshoot.
Burning Brakes
Joined: Oct 2007
Posts: 1,086
Likes: 22
From: Crystal Lake IL
St. Jude Donor '12-'13
willcox does something many other suppliers dont. what is it? i find communicating with them the old fashioned way...a phone can help insure you order the correct part (if not, they offer advice such as your wasting your money buying this or that); they can chk to verify parts in stock, and you can suggest type of shipping (USPS, next day air or whatever.) Plus I feel these guys are genuinely interested in how your project is going. You don't find to many businesses out there that run like that.
Burning Brakes
Joined: May 2008
Posts: 948
Likes: 1
From: pensacola fl
FYI, I ship items every day through UPS or FedEx and their prices are constantly changing each day because of gas prices. It can also take up a lot of time to get updated prices so I imagine Willcox as well as other suppliers know the rate applied against a purchase price will get them in the ball park. Some shipments will cost less and some more but at the end of the day, I doubt anyone makes much profit if any on UPS shipments (but UPS). There is also a base shipping price by UPS so everything up to 10 lbs. say would be the same price as 2 lbs. I know it seems unreal but its true. And a quick note, I don't own stock or have anything to do with UPS or FedEx, Just use them a lot.
Burning Brakes
Joined: Dec 2011
Posts: 844
Likes: 6
From: Fort Wayne, IN
willcox does something many other suppliers dont. what is it? i find communicating with them the old fashioned way...a phone can help insure you order the correct part (if not, they offer advice such as your wasting your money buying this or that); they can chk to verify parts in stock, and you can suggest type of shipping (USPS, next day air or whatever.) Plus I feel these guys are genuinely interested in how your project is going. You don't find to many businesses out there that run like that.
wholeheartedly with this post. We had a little hiccup on a shipment once (backorder item), but after a couple emails, everything was resolved and I got what I was expecting about a week later. I'm sure i didn't make their job easy because I made 3 or 4 orders of a lot of stuff, and got everything in a timely manner. Willcox is aces in my book!
Team Owner
Joined: Dec 1999
Posts: 174,312
Likes: 1,217
From: Here
Pilot of Beer Force 1
Tampa Regional Coordinator
CI 4-5-6-7-8 Veteran
Organizer St. Jude Fundraiser
I believe in the Beer Fairy
FYI folks....if you have an issue with a vendor its usually best to call them if possible and after all attempts at making contact fail THEN post a thread outlining the issue with all your facts etc in the Transaction and Feedback section. If you would like assistance from a Moderator or Admin please let us know.
Glad this one seems to be resolved.
Glad this one seems to be resolved.
