Tommy @ Wilcox
Thread Starter
Instructor
Joined: Sep 2011
Posts: 216
Likes: 0
From: Douglas Georgia
St. Jude Donor '12
Tommy @ Wilcox
I had an unusual experience with a salesman yesterday. Since my CE is off for paint i ordered a complete weatherstrip package from the guys at Wilcox. After him figuring out exactly what i needed Tommy did not try to sell me items that i didn't need. No screws.clips, glue, or installation tools. He told me what to pick up at the local parts store for the glue and directed me to the guys at their shop who have experience with the difficult rear hatch seal. This kind of treatment makes me want to go back to them every time i need something.
Racer
Joined: Sep 2009
Posts: 310
Likes: 0
From: London
Tommy is the guy i deal with usually, i order form the UK and have had numerous conversation with him on the phone and via mail, he is a really helpful nice guy!
The whole company does a great job... I have been ordering my parts exclusively from them since i got my vette and never had a problem that wasn't sorted out fast.
The whole company does a great job... I have been ordering my parts exclusively from them since i got my vette and never had a problem that wasn't sorted out fast.
Racer
Joined: Jul 2012
Posts: 341
Likes: 2
From: Elderslie, Scotland
Tommy is the guy i deal with usually, i order form the UK and have had numerous conversation with him on the phone and via mail, he is a really helpful nice guy!
The whole company does a great job... I have been ordering my parts exclusively from them since i got my vette and never had a problem that wasn't sorted out fast.
The whole company does a great job... I have been ordering my parts exclusively from them since i got my vette and never had a problem that wasn't sorted out fast.
Race Director
Joined: Jan 2007
Posts: 10,682
Likes: 696
From: Danville Illinois
2025 Corvette of the Year Finalist - Modified
2024 C3 of the Year Winner - Modified
2021 C3 of the Year Finalist - Modified
2019 C3 of Year Finalist (appearance mods)
I agree, Wilcox is very helpful and knowledgeable. Just the info posted here is amazing.
Racer
Joined: Mar 2002
Posts: 406
Likes: 1
From: Maroochydore QLD
I really like their philosophies and practices. I have only bought two items from them, both recently and both arrived to my door on the other side of the planet as incorrect items. Just be VERY sure they are sending the right parts, particularly if you are over seas or you wear expensive freight costs. I really want to buy from them again but two out of two fails is just too much for me. I am sure it was just bad luck in my case but plenty of other vendors in the past have never sent me wrong items. My poor old power steering still isnt right.
Instructor
Joined: Mar 2011
Posts: 115
Likes: 1
From: Victor Harbor SA
I have bought several parcels from Willcox, I'm also on the other side of the planet.
It's been smooth sailing and they have been very helpful.
I can't find a good reason to buy from anyone else..
It's been smooth sailing and they have been very helpful.
I can't find a good reason to buy from anyone else..
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Racer
Joined: Sep 2009
Posts: 310
Likes: 0
From: London
I really like their philosophies and practices. I have only bought two items from them, both recently and both arrived to my door on the other side of the planet as incorrect items. Just be VERY sure they are sending the right parts, particularly if you are over seas or you wear expensive freight costs. I really want to buy from them again but two out of two fails is just too much for me. I am sure it was just bad luck in my case but plenty of other vendors in the past have never sent me wrong items. My poor old power steering still isnt right.
Only problem was a defective tach board that was replaced with no questions asked! They actually sent me a new one without asking me for the defective one first, so i wouldn't have to tear my dash down until i had a new one to swap...
Drifting
Joined: Mar 2008
Posts: 1,900
Likes: 3
From: Nixa Missouri
Some time ago I called willcox for a last minute parts order cause If any body was to pull this off it was going to be willcox. Tommy made it happen. I have nothing bad to say about wilcox nor will I. Thanks Guys!! 
Melting Slicks
Joined: Jun 2005
Posts: 2,239
Likes: 74
From: Palatine, Peoples Republic of Illinois
St. Jude Donor '09-'10-'11-12-'13-'14-'15-'16-'17-‘18
NCM Sinkhole Donor
I really like their philosophies and practices. I have only bought two items from them, both recently and both arrived to my door on the other side of the planet as incorrect items. Just be VERY sure they are sending the right parts, particularly if you are over seas or you wear expensive freight costs. I really want to buy from them again but two out of two fails is just too much for me. I am sure it was just bad luck in my case but plenty of other vendors in the past have never sent me wrong items. My poor old power steering still isnt right.
Racer
Joined: Apr 2012
Posts: 257
Likes: 0
Willcox
I have recieved excelent customer service from willcox. I bought a lock set from them that had the wrong keys in them, I needed square and they were all round. Earnie keyed som other locks and sent them to me n/c. I also had a pair of headlight actuators that went bad after 2 months, Norm said this was very unusual. After diagnosing the problem they agreed with me that the parts were bad and said they would send out a new pair and credit me as soon as they got the old ones back. I waited over a week, just got off the phone with Norm. He appologized for the mix up and is sending them 2 day UPS and including a shipping lable for the old ones, n/c. I have spent a small fortune on my 76 and will continue to use Willcox.
Mike L
Mike L
Pro
Joined: Jul 2009
Posts: 557
Likes: 15
From: Royal Oak Michigan
I've had many great experiences with Tommy. One time I got a blue leather piece instead of a blue vinyl piece. It came direct from Mid-America, but Tommy and the Willcox guys still did back flips to make it right.
Drifting
Joined: Jan 2012
Posts: 1,734
Likes: 276
From: Port Huron MI
Willcox has been the most knowledgable, fastest, freindliest vendor I've dealt with.
Like the previous post, they can come through in the last minute pinches that hold up a resto in ways I can't fathom other companies could.
They definately get my recommendation to anyone for all things vette related.
Burning Brakes
Joined: Jun 2010
Posts: 942
Likes: 3
From: Louisville KY
Let me also chime it to say they do excellent work at their shop as well at a fraction of the cost of most Corvette specialty shops, and even threw in some free parts AND installed other vendors parts that came with my car even though they said they preferred CA. As long as Ernie still keeps it open, they will likely be the only one (other than myself) to work on my '64. BTW Ernie is an NCRS member and has an AMAZING '62 (and an 80-something??) that I think may be Top Flight.
They have screwed up my orders in the past, but have always made sure to get it right. Last instance was that I ordered carpet from them and it was wrong. I had it in storage for over a year, and they replaced it no charge. I am always getting advice and tricks from Ernie whenever I talk to him. Class act.
They have screwed up my orders in the past, but have always made sure to get it right. Last instance was that I ordered carpet from them and it was wrong. I had it in storage for over a year, and they replaced it no charge. I am always getting advice and tricks from Ernie whenever I talk to him. Class act.
Melting Slicks
Joined: Aug 2012
Posts: 3,487
Likes: 83
From: Titusville Florida
I have only had two dealings with Wilcox, my first order came no problems, my second order has not arrived yet (after over a week), and now I'm trying to place a third order and have asked a couple of questions to Tommy which are can you get me the parts by mid week next week and I have silence. I am pulling my motor this weekend and want to change some steering parts while I have the motor out but if I can't get the parts from Wilcox which is my preferred I will look else where.
Tommy, if you are monitoring this please respond to my e-mail, I want to do business with you!
Tommy, if you are monitoring this please respond to my e-mail, I want to do business with you!
