I never thought I would do this, but I feel compelled to vent my experience so that others may be informed of this bad-business practice. 10 days ago, I put in an order for various small objects with JEG’s Performance, the order went through and I received one package 5 days later. After opening and realizing that one item was missing, I punched all the appropriate numbers in there order tracker and to my surprise, saw that for no clear reason they split my order in two. So I don’t panic because the other package came in the next day. Here is where the problem begins. After revising my bill, I notice I’m charged trice for shipping and twice for international fees. (By the way, an international fee is a money grab by the carrier for crossing the border, USPS doe’s not charge this). So I called JEG,s and talked to the CUSTOMER SERVICE people and explained that in my opinion the order should have been kept together and I should not be billed because of somebody’s incompetence. I was very polite, explained that I ordered from them because of good prices, etc etc. They weren’t even interested to look up my invoice, and even less receptive in making me happy. Bottom line is, (and they confirmed this) if my order would have been split up in 5, I would be out about 40$ a box. This is unethical, and I will not do business with them again. Man that felt good,,lolololl
Well people, do what you want with this info, Most likely best suited for future international customers.

 

not much you can do now, but take your business elsewhere, and stipulate your order not be split.

 

Free shipping is why I order from Summit.

 

I am in Canada too and I bought some headers and the guy shipped one in one box and the other in another box and he made two separate shipments, I have no idea why he did this but he did. I then got a bill from UPS for the brokerage and taxes and paid that. I then got another bill for the same amount a few days later and I thought it was a mistake. I phoned them and the customer rep told me that it was two shipments and there was nothing she could do. I told her I wasn't paying and she kinda laughed and I asked to speak to her supervisor.

I explained to her supervisor that it was a mistake that the guy should have made it one shipment etc. She agreed and cancelled the second invoice, I was lucky on that one as I would have paid because it is taxes involved and they collect for the government so there was no way out

I understand Jegs now does the brokerage and if they split a shipment into two so they could collect 2 brokerage fees then that is pushing the limits of law

 

I had simular problems before now I use Summit and Ecklers and request shipping complete. This saves me $$$$$$

 

I can't say I havn't tried,, but I had no expectations eather, its just to easy to say SORRY to a customer out of country. I usually do my homework pretty good, but had no idea I'd get boned this way,,lolol. I order a lot of things on the net, mostly in CAnada, and it happens once in awile that an item is backordered, but I have never been billed twice on shipping for the same order, its not my fault if they don't have the item in stock. well I guess the all mighty dollar brings the best out of even reputable companys.....I Will Remember!!!

 

This must just be an out of the US problem as I order from Jegs and never pay any shipping ,only a once per order 4.95 handling fee and no tax. Can't beat their prices locally. I bought a set of headers and when I got them the corner of the box was ripped open and the bolts, gaskets and reducers were missing. One call and in three days had the missing parts.

 

free shipping to the States only

 

Jegs has free shipping too, as long as you're in the US.

 

I've placed probably 80 orders over the years and have never had a problem. Plus, since I'm in Ohio, everything comes next day.

 

I've ordered a lot of things from them too, but if they crap on customers like that, I don't think I will order from them again.

 

Customer service always responds as they are treated. I'll bet you $50 I could call with his info and get it taken care of. Just have to know how to work these people, and getting pissed off doesn't fix anything.

I would like to see the original email showing total price shipped. If that is less than actual billing.......

 

I sent back 2 boxes to Jegs, one being headers, and they signed for both boxes but since the headers where not received back into their inventory they would not credit me back for the headers. The reason they gave was headers weigh more than 5 lbs, shipped them from my girlfriends jewelry store where she could not weigh them and the UPS guy said to put 5lbs to save us some $. I ask them to ship the box back to me and the manager said 'I do not know what happen to box and I am not giving you any credit for them.' I have not and will not order a thing from them again.

I ordered a Holley street pump from Summit and discovered after install I got a high pressure pump in a street pump box. The customer service rep and I discussed my options, I had already bought fittings and did not want to remove the pump so he offered to send me a pressure regulator for free, that is customer service.

 

The power of free capitalism...don't like, don't buy.

And tell the whole world about it at the same time.

 

Its allways easy to say *I would have done better*, and I don't know where you got the idea that I got pissed off at them on the phone. They bragg about customer service, and I realize that I can't change the world, but when you explain a problem in a decent mannor, you expect the curtousy of the merchant to check into it. They were not interested and thats not right !!! (btw, I spent over $400. on that order),,, Again, last time for me,,, thats all.

 

guys,
i'm in the UK and have ordered from Jegs many times,
i've never had a probelm with them,
just thought i'd mention it,
neil,

 

I've done business with both of them & they both seem pretty reliable to me. Sorry to hear about the bad experiences.

 

Don't mind my asking, but did you ask to speak to a supervisor? And did you try calling back at another time? Both of these things are worth trying...

I've never dealt with JEGS, but Summit has outstanding customer service. I ordered a set of heads from them. A few weeks later they called me (!) and asked if I'd installed the heads yet. It turns out the rocker studs they supplied were too long, so they contacted everyone who bought the heads up to that time and sent a replacement set if needed.

Now THAT'S customer service!

 

Sorry to hear about the frustrating experience with the order. In fairness to Jeg's, I have to say I have ordered from them numerous times and they have always gone the extra yard to satisfy me when there was a problem. Jeg's is my first choice when ordering speed parts.

 

I'm not trying to burn anybody down, and I'm sure that the majority of people have no problems, I appreiciate all the moral support and I will try to pursue this further. I guess my goal here was to inform the international customer to a probable loop hole that I fell in.