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One of my friends bought a Demon recently and had a couple problems with inner gaskets being shot due to poor machining. It has been a month and a half since he first complained and contacted tech support and despite all their promises they STILL have yet to sound out the part I won't ever be buying one.
Without knowing who your "Friend" is its kinda hard to help him. In a situation when we're sending out replacement components the customer should normally have them in 5 to 7 business days. If he'll contact us we'll gladly try to help him.
Without knowing who your "Friend" is its kinda hard to help him. In a situation when we're sending out replacement components the customer should normally have them in 5 to 7 business days. If he'll contact us we'll gladly try to help him.
I'm not about to get in the middle of this, but it sounds like he has had to contact you several times already and has received little help from the representative he has been dealing with. Just my observations, I'm done here
We want to thank everyone for their feedback. Both good and bad, it’s the only way to improve a product........
Technical Support,
Barry Grant, Inc.
DougS,
Thanks for stepping up to the plate here and providing some feedback, I think this kind of cooperation shows your good intentions.
One more thing I might add...... I inquired about an application going on 2 weeks ago through your web site feedback page and never received an answer. It may be because you receive so much spam it's hard to tell the "good" from the "bad" and it got lost. If that's the case it might be worthwhile getting rid of the request for information page and tell folks to call tech support, it just leads to more frustrations when nobody replies.
Thanks for stepping up to the plate here and providing some feedback, I think this kind of cooperation shows your good intentions.
One more thing I might add...... I inquired about an application going on 2 weeks ago through your web site feedback page and never received an answer. It may be because you receive so much spam it's hard to tell the "good" from the "bad" and it got lost. If that's the case it might be worthwhile getting rid of the request for information page and tell folks to call tech support, it just leads to more frustrations when nobody replies.
Best Regards,
Bill
Bill,
Sorry about that. This time of year the guys are handling about 200 email questions per day. We get a number of emails bounced back to us due to firewalls. If you'll send me a PM here I should be able to point you in the right direction.
Sorry about that. This time of year the guys are handling about 200 email questions per day. We get a number of emails bounced back to us due to firewalls. If you'll send me a PM here I should be able to point you in the right direction.
Having logged 30,000+ miles on the Speed Demon VS carb on my 454 Suburban, and a few thousand miles on my '74 Corvette (650 MS), I haven't had any issue with either. I tune them occasionally, but I never found and debris or shavings. I can guess that BG is experiencing growing pains, which I can understand. I work in the engineering/manufacturing industry and and growth, while important to the business, can have short term negative effects on quality.
The other thing to remember is that these are products designed to work on many applications, but they do require tuning for optimal performance. Sometimes alot of tuning.
In one case, I took a 15 year old QJet that I had rebuilt and rebuilt again over the years (with good results) and replaced it with a 750 VS Speed Demon with great results. If you don't know how to tune, or if you get a poor quality carb, (Qjet or Demon or Holley) your results will vary.
Jeff