Distributor Came Defective From Summit..
Thread Starter
Burning Brakes
Joined: Sep 2001
Posts: 986
Likes: 0
From: Raleigh NC
Distributor Came Defective From Summit..
I'm really dissaopointed. One of the contacts where the spark plug wires plug into is shaven off, i called summit racing and they said the best they can do is if i send this one back and theyll give me another, well this way i'm out the cost of shipping 2 ways, and more importantly time. It was supposed to go in on sunday :(.
I had bought a new cap for my existing distributor. I'm gonna try to switch caps and see if they're compatible. If not, i might just go buy another cap. I was dissapointed with Summmit customer service. The guy was a complete jerk.
I had bought a new cap for my existing distributor. I'm gonna try to switch caps and see if they're compatible. If not, i might just go buy another cap. I was dissapointed with Summmit customer service. The guy was a complete jerk.
Thread Starter
Burning Brakes
Joined: Sep 2001
Posts: 986
Likes: 0
From: Raleigh NC
Re: Distributor Came Defective From Summit.. (Jenny)
Gee Jen, that sure sucks. you should call summit and talk to a manager. :rolleyes:
I had to give myself a pity reply, i'm sorry.
I had to give myself a pity reply, i'm sorry.
Burning Brakes
Joined: Oct 2000
Posts: 779
Likes: 1
From: Minneapolis MN
Re: Distributor Came Defective From Summit.. (Jenny)
I'd call and make the cross-ship it. I'm sure they'll do it, and maybe you can get it delivered saturday. It's their bad, they are a big place, they'll make it right.
I hope.
I hope.
Race Director
Joined: Dec 1999
Posts: 11,482
Likes: 27
From: Plum Boro, Pa. USA Pennsylvania
Re: Distributor Came Defective From Summit.. (ddn)
They're usually pretty good, 'cept an inside man recommended the wrong distributor and I had to ship it back. I was surprised when they charged shipping for the second one, since it was their fault. I didn't challenge them, as 6 or 7 bux won't kill me...I figured they needed the $$ more than me :( :( :( (read: Sarcasm) :yesnod:
Cruz
Cruz
Melting Slicks
Joined: Aug 2001
Posts: 2,833
Likes: 15
From: Southeast La
Re: Distributor Came Defective From Summit.. (Jenny)
Gee Jenny, they offered to give you a brand new one, it sounds like w/o a whole lot of hassle.
What'd you want them to do? Fly the customer service guy right to your home, professional mechanic to install it, full refund, and then shoot the CS Mgr? :rolleyes:
What'd you want them to do? Fly the customer service guy right to your home, professional mechanic to install it, full refund, and then shoot the CS Mgr? :rolleyes:
Thread Starter
Burning Brakes
Joined: Sep 2001
Posts: 986
Likes: 0
From: Raleigh NC
Re: Distributor Came Defective From Summit.. (topless68)
I'd like that but it's pretty much out of bounds.
I want them to ship me another one NOW, 2 day air just what i got, w/ free shipping. This dist. is useless. And fact of the matter is, the guy told me NO multiple times. You never say NO to a customer. Basically now i'm sccrewed because i need it by sunday, and CS rep assured me it was NOT POSSIBLE to get a new unit to me by that time.. Please don't come to me w/ this sarcasm Shiat. I'm really not in the mood. Call me ****, but i've had one hell of a week and don't have time to deal with this crap.
I re-read my post. I'm sorry, i'm venting toward the wrong person. Please accept my apologies :nonod: I'm not having a good week at all. :(
[Modified by Jenny, 5:03 AM 2/14/2002]
I want them to ship me another one NOW, 2 day air just what i got, w/ free shipping. This dist. is useless. And fact of the matter is, the guy told me NO multiple times. You never say NO to a customer. Basically now i'm sccrewed because i need it by sunday, and CS rep assured me it was NOT POSSIBLE to get a new unit to me by that time.. Please don't come to me w/ this sarcasm Shiat. I'm really not in the mood. Call me ****, but i've had one hell of a week and don't have time to deal with this crap.
I re-read my post. I'm sorry, i'm venting toward the wrong person. Please accept my apologies :nonod: I'm not having a good week at all. :(
[Modified by Jenny, 5:03 AM 2/14/2002]
Burning Brakes
Joined: Oct 2000
Posts: 779
Likes: 1
From: Minneapolis MN
Re: Distributor Came Defective From Summit.. (Jenny)
A return is one thing, but a return on a defective product is another. There is no reason a customer should ever have to pick up the tab for shipping back a product that was defective. You didn't order a defective part and check a box that said "I'll pay another $7 to have you send me one that works".
No, you get the customer the part they need, not defective, as soon as possible. Today is Wednesday, let's assume she called today before shipping time, that leaves UPS 3-day Saturday delivery, UPS 2-day and overnight, and FedEx overnight and 2 day.
They should get you your distributor before the weekend, but they'll have to cross-ship it.
No, you get the customer the part they need, not defective, as soon as possible. Today is Wednesday, let's assume she called today before shipping time, that leaves UPS 3-day Saturday delivery, UPS 2-day and overnight, and FedEx overnight and 2 day.
They should get you your distributor before the weekend, but they'll have to cross-ship it.
Le Mans Master
Joined: Aug 2000
Posts: 9,662
Likes: 7
From: Semper ubi, sub ubi
Cruise-In VI Veteran
Cruise-In VII Veteran
Re: Distributor Came Defective From Summit.. (Jenny)
Tell them to send you a call ticket for UPS. Then they pay the shipping, or you call your Credit Card company and have the charge taken off (you did pay with a card didn't you???)
Then re-order the distributor from Jegs. It should be within a couple of bucks the same price, plus if you get it standard ground shipping is free, 2nd day rates are reduced also. (This was the deal a couple weeks ago when I order some stuff.)
Then re-order the distributor from Jegs. It should be within a couple of bucks the same price, plus if you get it standard ground shipping is free, 2nd day rates are reduced also. (This was the deal a couple weeks ago when I order some stuff.)
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Thread Starter
Burning Brakes
Joined: Sep 2001
Posts: 986
Likes: 0
From: Raleigh NC
Re: Distributor Came Defective From Summit.. (ddn)
ddn- i totally agree with you. I paid $10 for 2 day air. Now they want me to pay whatever UPS charges to get there, they will do a refund. And send me another.
I'm out probably at least $35 on a $100 part!!! That's rediculous.
I specifically told him i NEEDED it no matter what by Sunday. He flat out told me NO. I asked again- NO.. You cna't ship me another while i'm sending this one back- NO.
So it's up to me now, i can try bitching back or check my other cap if it fits. (Since both are accel).
:mad :mad
I'm out probably at least $35 on a $100 part!!! That's rediculous.
I specifically told him i NEEDED it no matter what by Sunday. He flat out told me NO. I asked again- NO.. You cna't ship me another while i'm sending this one back- NO.
So it's up to me now, i can try bitching back or check my other cap if it fits. (Since both are accel).
:mad :mad
Melting Slicks
Joined: Oct 1999
Posts: 2,581
Likes: 14
From: Tolar Texas
Re: Distributor Came Defective From Summit.. (Jenny)
Maybe you can place an order for a brand new one and send that one back for a full refund. Perhaps they will pay the shipping for the returned one since it is defective. That is the only way that I can see to expedite the transaction.
Team Owner
Joined: Oct 1999
Posts: 31,977
Likes: 487
From: Guinness Its whats for B'fast JAWGA
CI 3-4-5-9 Veteran
Re: Distributor Came Defective From Summit.. (Jenny)
Jenny you just can't buy any luck. I know the feeling. I ordered wheels for my Z28 during a UPS strike that was great. :rolleyes:
Le Mans Master
Joined: Apr 1999
Posts: 6,134
Likes: 46
From: Raleigh North Carolina
Re: Distributor Came Defective From Summit.. (93Polo)
There's a good possibility that the caps are interchangeable... find out... if so, then just call Summit and ask them to send you a new cap. I have seen caps defective like that many times. The shaved plug wire tower will probably work, but should be exchanged or replaced anyways. Shouldn't thwart Sundays schedule. Rise & shine & get ready to get greasy....
Melting Slicks
Joined: Dec 2000
Posts: 2,635
Likes: 0
From: Union Ontario
Re: Distributor Came Defective From Summit.. (Tom454)
Sorry about your luck Jenny.
Thats why its nice up here, I get my parts from a local performance shop because they are cheaper than ordering from a place like Summit or Jegs. Its just my personal experience that I prefer to view/inspect the item that I am buying before it goes on my credit card. Thats just my own opinion though.
I feel you are right, they should be paying for all of the shipping for the return. Due to people cheating these companies, they require the returned product before sending a replacement. I don't like this either but its the way the world works nowadays.
Thats why its nice up here, I get my parts from a local performance shop because they are cheaper than ordering from a place like Summit or Jegs. Its just my personal experience that I prefer to view/inspect the item that I am buying before it goes on my credit card. Thats just my own opinion though.
I feel you are right, they should be paying for all of the shipping for the return. Due to people cheating these companies, they require the returned product before sending a replacement. I don't like this either but its the way the world works nowadays.
Le Mans Master
Joined: Oct 2000
Posts: 6,563
Likes: 2
Re: Distributor Came Defective From Summit.. (Smokehouse69)
Tell them to send you a call ticket for UPS. Then they pay the shipping, or you call your Credit Card company and have the charge taken off (you did pay with a card didn't you???)
Then re-order the distributor from Jegs. It should be within a couple of bucks the same price, plus if you get it standard ground shipping is free, 2nd day rates are reduced also. (This was the deal a couple weeks ago when I order some stuff.)
Then re-order the distributor from Jegs. It should be within a couple of bucks the same price, plus if you get it standard ground shipping is free, 2nd day rates are reduced also. (This was the deal a couple weeks ago when I order some stuff.)
:yesnod: :smash: :smash: :yesnod:
Race Director
Joined: Apr 1999
Posts: 11,520
Likes: 13
From: CORVETTE 77 385 C.I. TEXAS
Re: Distributor Came Defective From Summit.. (Jenny)
...
So it's up to me now, i can try bitching back or check my other cap if it fits. (Since both are accel).
:mad :mad
So it's up to me now, i can try bitching back or check my other cap if it fits. (Since both are accel).
:mad :mad
Drifting
Joined: Jan 2002
Posts: 1,645
Likes: 11
From: Schaumburg IL
Re: Distributor Came Defective From Summit.. (Jenny)
Jen, call and talk to a manager so you don;t have any other charges. Maybe you can talk to them as a loyal customer and get them to ship a new cap at their expense 2 day fedX. OR get the cap locally and get a credit back from them on both cost and shipping. Good luck.
Le Mans Master
Joined: Apr 2000
Posts: 5,202
Likes: 10
From: cincinnati ohio
St. Jude Donor '09
Re: Distributor Came Defective From Summit.. (Alwyn678)
Those West coast companies can be real Flakes,,,,,,,,,That is why I use JEGS :cheers:
:cheers:
Team Owner
Joined: Jun 2001
Posts: 43,136
Likes: 155
From: Thomson Georgia
Re: Distributor Came Defective From Summit.. (yellow 72)
Those West coast companies can be real Flakes,,,,,,,,,That is why I use JEGS :cheers:
Summit is in Akron Ohio....
:cheers:
Summit is in Akron Ohio....
:cheers:
OOOOOOPS.....My bad.... :cheers:
Thread Starter
Burning Brakes
Joined: Sep 2001
Posts: 986
Likes: 0
From: Raleigh NC
Re: Distributor Came Defective From Summit.. (Tom454)
Rise & shine & get ready to get greasy....
I got $80 of loose ends from Advance auto parts. I think that should cover pretty much everything short of the block. I'm really wondering what we're gonna do with this huge hose :D i'm guessing feed the fuel.
Also, i took the cap off the vette, it seems to fit, so i guess we are good to go.