ecklers
Thread Starter
Heel & Toe
Joined: May 2002
Posts: 17
Likes: 0
From: simpsonville sc
ecklers
i ordered a l88 hood and a pace car spoiler from ecklers two weeks ago i emailed them yesterday to see when it would get here and the told me they cant find nothing on them like i didnt order them even though i have an order number and a conformation they sent me.that really pisses me off :mad thats the secound time hey have screwed an order up i have made.i want to cancel my order but i wanted to get the hood from them becouse i heard its better than hoods other people carry.what sould i do ? they are not open on the weekend so i am going to have to wait till mon. to talk to them.does anybody sell hoods as good as thiers?i want to get the most clearance under the hood i can.
Instructor
Joined: Jan 2002
Posts: 211
Likes: 0
From: Honolulu Hawaii
Re: ecklers (sperry74)
Sperry 74,..try calling back down to Ecklers on Monday on their toll free line and ask for a guy by the name of John Kinast, ext 478. He's their chief huncho of customer service. I had an issue with one of their other sales people last week so I called him and he got it squared away pronto. I'm sure he'll find out what's going on with your L 88 hood order. :chevy Save The Wave!!! :cheers:
Melting Slicks
Joined: Aug 2000
Posts: 2,067
Likes: 24
From: Orlando FL
Re: ecklers (sperry74)
Split is right -- give John a call and I'll betcha he'll take care of you. Don't know who you talked to before but sales associates don't always have access to all the info. Yeh, orders do get screwed up sometimes but my experience has show they *will* do the best they can to fix it for you. :cheers:
Melting Slicks
Joined: Feb 2002
Posts: 2,625
Likes: 0
From: Cut n Shoot TX
Re: ecklers (Alwyn678)
Ecklers SUX
Burning Brakes
Joined: May 1999
Posts: 1,179
Likes: 0
From: waller texas
Cruise-In I Veteran
Re: ecklers (sperry74)
I don't care much for ecklers shipping.I ordered a part that cost $56 and the dang freight was almost $40 for over night shipping.Besides the freight being rediculous for less than a pound 3 in sq box,they didnt ship it same day and I ordered it about 11 am on may 24th.they didnt ship till the 28th.Yeah it was holiday but they could have shipped it the the 24th.Then all the parts didn't fit together when I got them.
I will think twice about ordering from them again.
I will think twice about ordering from them again.
Burning Brakes
Joined: Dec 2000
Posts: 795
Likes: 0
From: Madison MS
Re: ecklers (Alwyn678)
Ecklers SUX
dl
Corvette Stories
The Best of Corvette for Corvette Enthusiasts
10 Most Common Corvette Problems of the Last 20 Years!
Joe Kucinski
5 MOST and 5 LEAST Popular Corvette Model Years in History!
Joe Kucinski
2027 Corvette Buyer's Guide: Everything You Need to Know!
Joe Kucinski
10 Things C8 Corvette Owners Hate (But Won't Tell You)
Joe Kucinski
10 Best Corvettes Coming to Barrett-Jackson Palm Beach 2026!
Brett Foote
Every Corvette Grand Sport Explained! (C2, C4, C6, C7, & C8)
Joe Kucinski
Grand Sport & Grand Sport X Launch Alongside All-New 535hp LS6 V8!
Michael S. Palmer
5 Reasons Bad Drivers Crash & 5 Ways to Avoid a Costly Mistake!
Joe Kucinski
7 Bolt-On Upgrades From Extreme Online Store to Level Up Your C6 Corvette
Pouria Savadkouei
Melting Slicks
Joined: Aug 2000
Posts: 2,067
Likes: 24
From: Orlando FL
Re: ecklers
Alwyn678 -- Brilliant comment. :rolleyes:
all smiles 81 -- You blame Eckler's for the high cost of overnight shipping? They only charge $3.95 additional handling for express service which I think is darn reasonable. Any extra fees go to the shipper. Bitch at FedEx/UPS/USPS, not Ecklers. And c'mon... ordering anything on the Friday before a 3-day weekend is just begging for delays!
Black&Silver78Pace -- I agree it never hurts to check elsewhere for lower prices. But I have made use of their low price guarantee before and ya know what, it works! :cool:
[Modified by Hutch, 3:59 PM 6/6/2002]
all smiles 81 -- You blame Eckler's for the high cost of overnight shipping? They only charge $3.95 additional handling for express service which I think is darn reasonable. Any extra fees go to the shipper. Bitch at FedEx/UPS/USPS, not Ecklers. And c'mon... ordering anything on the Friday before a 3-day weekend is just begging for delays!
Black&Silver78Pace -- I agree it never hurts to check elsewhere for lower prices. But I have made use of their low price guarantee before and ya know what, it works! :cool:
[Modified by Hutch, 3:59 PM 6/6/2002]
Thread Starter
Heel & Toe
Joined: May 2002
Posts: 17
Likes: 0
From: simpsonville sc
Re: ecklers (verskel)
well after 5 emails and they were still asking for my address :mad .i called them i told them the whole story again and they said they had my order but they didnt know why it wasnt sent after being on hold for 10 min they said they would call me back which they never did so i called them.they told me they would send it as soon as they could but it was on back order.i asked how long would it be and they said they make them but they are not sure they would call me back :mad im not holding my breath .i guess they dont want my bussiness.they didnt even offer to cut me a break on shipping which would seem like the thing to do since they screwed it all up.i told them i was going to post my bad experience with them on here and they didnt seem like they cared they must not know how many vette owners are on here.i will get my other stuff elsewhere in the future!!ecklers does suk!
Burning Brakes
Joined: Jul 2000
Posts: 1,067
Likes: 2
From: near VIENNA, AUSTRIA
Re: ecklers (sperry74)
You have to be patient.....
It took me two month until I got an answer from them concerning my damaged set foam!
Now they promised to ship the whole order once again for no charge at all, and I´m talking about a shipment to Austria/Europe, so this was just a nice move from them. Most other companies would have given me a discount....
Another thing that happened to me is that they sent me the wrong front spoiler. Received to one for 69 til 72 or so, I own a 76.
Because I received it broken,(wasn´t a fault from ecklers, they cracked it during UPS shipment), I got my money back including shipping costs from the ecklers insureance.
So, after all,
Ecklers is OK.
Sometimes they screw an order up, but at the end they are fair to their customers.
Although I have to admit that I get tired of all this things.
It took me two month until I got an answer from them concerning my damaged set foam!
Now they promised to ship the whole order once again for no charge at all, and I´m talking about a shipment to Austria/Europe, so this was just a nice move from them. Most other companies would have given me a discount....
Another thing that happened to me is that they sent me the wrong front spoiler. Received to one for 69 til 72 or so, I own a 76.
Because I received it broken,(wasn´t a fault from ecklers, they cracked it during UPS shipment), I got my money back including shipping costs from the ecklers insureance.
So, after all,
Ecklers is OK.
Sometimes they screw an order up, but at the end they are fair to their customers.
Although I have to admit that I get tired of all this things.
Melting Slicks
Joined: Feb 2002
Posts: 2,625
Likes: 0
From: Cut n Shoot TX
Re: ecklers (MARKUS_P)
A word of advice to all. Do not order parts from any catalog over the internet. Call their 800 number and ask a living person if the parts you are looking for are in stock. This way you will not be disapointed when some of your parts arrive and find out others are backordered. If you find a vender does not have a part in stock, you can call around to the other venders until you find one that does.
Also I do not think it is wise to bash Ecklers, who is one of the Forums supporting venders. Without companies like them, you would not be reading this today. :flag
Also I do not think it is wise to bash Ecklers, who is one of the Forums supporting venders. Without companies like them, you would not be reading this today. :flag
Burning Brakes
Joined: Apr 2002
Posts: 1,169
Likes: 0
From: SASKATOON SK
Re: ecklers (sperry74)
well, i have mixed feelings. the first ttime i ordered there were no problems. the second time i ordered i got the run around for 2 weeks. ".....they had no info, they lost my order, i never placed an order and finally, we crewed up and!!! the part is on its why free of charge.....please acept our appologies."
Rod :cool:
Rod :cool:
Melting Slicks
Joined: May 2000
Posts: 2,305
Likes: 5
From: Orlando,Fl,USA
Re: ecklers (sperry74)
I,ve ordered from them many times without problems. They even exchanged a bad compressor that they sold me without delay or interogation.
I think maybe they slipped with thier customer service in your case and that will damage them in some peoples eyes. Thier prices sometimes seem high but they usually have items in stock. Thank God they exist. When I need a part fast I have an excuse to drive down to them and go to the beach that day .
I think maybe they slipped with thier customer service in your case and that will damage them in some peoples eyes. Thier prices sometimes seem high but they usually have items in stock. Thank God they exist. When I need a part fast I have an excuse to drive down to them and go to the beach that day .
Melting Slicks
Joined: May 2001
Posts: 2,700
Likes: 3
From: Lebanon KY
Re: ecklers (dogboy)
I've never had any trouble out of Eckler's. And I agree that they usually have everything in stock. They also have the low price guarantee thing that Hutch mentioned. I have ordered stuff from every vendor, and Ecklers is one of the best IMO. For example, I ordered some stuff from Corvette Central two weeks ago, and their shipping is awesome. But, three of things I ordered were back ordered (unlike Ecklers). I receieved two of the BO items yesterday, and am just waiting on one more. Not bad. The only vendor that has ever really messed up my order was TLD, and after one simple call, they made everything right :jester
Pro
Joined: Apr 2001
Posts: 591
Likes: 0
From: Morinville Alberta
Re: ecklers (verskel)
Zips is the way to go man ! :cool:
...sorry to hear about the mishap - I knew a thread posted with the title, "eckler's" was nuttin' but trouble ! :jester
...sorry to hear about the mishap - I knew a thread posted with the title, "eckler's" was nuttin' but trouble ! :jester