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I've never got a email period, even on the phone when they asked for it and told me I'd get a confirmation message of my order. EVEN the next time I ordered a part and they said it must have been entered wrong the last time. Like the dude said sometimes it's like your talking to some fast food bum who is annoyed your interrupting his text messaging.
Reminds of this time I had a problem with another manufacturers part. I called and talked to an employee who was very respectful and knew what he was talking about. The he tells me I have to talk to the owner and confirm they can help me with their defective product. So I get this annoyed kid who is bothered by me and laughed at the problem with his parts. After I look for other reviews I find some who say the owner is a spoiled brat who inherited the place from his father and their quality has declined. I wasn't helped and won't do business with them again. I just feel sorry for the employees who have to deal with that ***** and will loose theirs jobs in the long run.
People reporting good feedback is like sprinkles on ice cream and I really do not care much when/if I get bad feedback right along with the good....I do not have time to waste on companies who 1/2 *** it at all.
Time moves forward and things sadly change many corvette related places that were top shelf and had a "name" you could trust have gone right down the crapper.