Wanted to share this with you.
I got a box yesterday, from Mid America, the size of a box for an intake manifold. I opended it up and there was all the shipping popcorn and a catalog, and that's it...what the heck? Well I picked up the catalog and this small nut (headlight switch nut) falls out. The nut is the size of a thimble and they shipped it in a box the size of Texas :rolleyes: and charged me $10 postage and handling. Read what I wrote Mid America
(think it's funny)

In regards to order. I received the headlight switch nut (the size of a
thimble) in a box as big as Texas :) I actually had to pull the MA
catalog out to find the tiny part under it. The postage and handling
was $10. My suggestion is if an order contains a backordered part to
call the customer first to see if he/she wishes MA to hold all parts
until the backordered part comes in and ship all at the same time. The
part sent (a small nut) is completely useless unless I have the
headlight switch (the nut attaches to) with it. But the postage and
handling will now be doubled at my expense. To put this in respective,
if you ordered a hamburger from MacDonalds would you want them to serve
you 2 pieces of hamburger bun :) and tell you the hamburger meat isn't
ready yet? Of course not. What could you possibly do with plain
hamburger buns? You'd want them to hold the whole hamburger till you got
something you can eat. Please let me know estimated time till arrival of
outstanding part. Sheli hope you take this as positive feedback, and not
a slight on your company, from long term customer (1994).

V/r
David S. Oakey
San Diego, CA
DOAKEY@SAN.RR.COM


-----Original Message-----
From: Shelli Sefton [mailto:shelli.xxxxxxxxxxxxxx.com]
Sent: Tuesday, September 17, 2002 1:06 PM
To: doakey@san.rr.com
Subject: Mid America Order


Thank you for your order!
Your order number is 1xxxxxxxx
The total of your merchandise is $ 55.98
Applicable shipping and handling charge is $ 9.99
Order total is $ 65.97

All items are available and ready to ship from our warehouse, with the
exception of: 606-148......switch headlight ....currently out of stock.
We have backordered the above item/s for you.

Most backordered items are received at our facility within 2 weeks, and
will be shipped immediately upon receiving them.

Your credit card will be charged only for items shipping at this time,
as well as all applicable shipping and handling. Any backordered items
ship immediately upon receipt in our warehouse. Your credit card will be
charged only for those items at the time they ship - no further shipping
and handling is incurred.

The in-stock portion of your order will ship on September 17th or
September 18th. Please allow 7-10 business days for delivery.

If you need further information, please contact Mid America Designs at
1-800-500-8388 and speak with one of our customer service
representatives.

Thanks again!

***** THIS IS AN AUTO RESPONSE - PLEASE DO NOT REPLY ******

 

Uuhhh.. the way I read the order confirmation, they charge all the freight up front, and don't charge on the backorder.

[QUOTE]From: Shelli Sefton [mailto:shelli.xxxxxxxxxxxxxx.com]
Sent: Tuesday, September 17, 2002 1:06 PM
To: doakey@san.rr.com
Subject: Mid America Order


Thank you for your order!
Your credit card will be charged only for items shipping at this time,
as well as all applicable shipping and handling. Any backordered items
ship immediately upon receipt in our warehouse. Your credit card will be
charged only for those items at the time they ship - no further shipping
and handling is incurred.




[Modified by a454corvette, 11:48 AM 9/20/2002]

 

Yeah...don't worry about it. They don't double-charge you S&H in a backorder situation. And if the do, it's only by mistake.

Some guy in the warehouse must have been having a bad hair day and decided to pull your leg by packing the nut in a big box. :jester

 

Yup. It's still stupid to ship the part in a huge box full of peanuts. Lots of the big companies do that--I suppose because it's more efficient than having someone looking around for a more suitable box.

JB

 

Something very similiar happen to me this week. :rolleyes:

 

I just thought it was hysterical. I could have packed 100,000 nuts in that gigantic box.

 

So, who is making money on this scam; MA or UPS? Both, I guess. :bs

 

MA loses money: oversize box and two shipments
UPS gains money: two shipments (UPS always wins)
Customer loses hair (and patience) but not money :lol:

 

I got a nice response.

David,

I am so sorry about that. I have told the supervisor about what happened. Packing should not have sent the item in such a large box. We donot charge you shipping two times. We only charge you once. I have checked on the status of your lights, they should be in by the end of the month. If you have any more question please just email me.

Thanks,
Shelli SXXXX

-----Original Message-----
From: David Oakey [mailto:Doakey@XXXXXX.com]
Sent: Friday, September 20, 2002 8:24 AM
To: Shelli SXXXXX
Cc: oaXXXXXXXXXXXXXXXXXXXXXXXXXXXX.MIL
Subject: Mid America Order # 13XXXXXX

 

the switch will probably come mangled because the drop it into an envelope and drop it into the mail

 

You're lucky - I have to pay about $120 postage to get my stuff out here. Whether a big or small box, that doesnt include customs hitting me with the 12.%5 tax on top of the order including postage !! :mad: :mad: Serves me right for living in the South Pacific. !! :lol: :lol: :lol:

 

Dude, if I lived in NZ, I could be alright paying 12.5%... It's beautiful down there! Gettgin used to saying "Zedland" is what I'd have trouble with :lol: :D :lol: