ZIP Problems!!!
Melting Slicks
Joined: Mar 2001
Posts: 3,365
Likes: 5
From: Lake Villa IL
Cruise-In IV Veteran
Cruise-In V Veteran
St. Jude Contributor
Re: ZIP Problems!!! (Larry82)
Larry, Zip has always been there with excellent service. They are my favorite. I've had issues with a couple of others. But Zip has been really good.
Dr. Rebuild has also been spot on.
Dr. Rebuild has also been spot on.
Racer
Joined: Sep 2002
Posts: 252
Likes: 0
From: wellington N Zealand
Re: ZIP Problems!!! (Larry82)
My two cents worth....
Being half way around the world can make things tricky if something goes wrong. I have ordered from ZIP and on one occasion a wrong part was sent.
No problems. An apology and new part sent asap.:thumbs:
Good service but I found the freight charges were killing me so I get my bits from a local who brings parts in bulk.
Im sure he probably deals with Zip as they certainly had everything I ever needed and the prices were good. :flag:
:cool: :cool: :cool:
Being half way around the world can make things tricky if something goes wrong. I have ordered from ZIP and on one occasion a wrong part was sent.
No problems. An apology and new part sent asap.:thumbs:
Good service but I found the freight charges were killing me so I get my bits from a local who brings parts in bulk.
Im sure he probably deals with Zip as they certainly had everything I ever needed and the prices were good. :flag:
:cool: :cool: :cool:
Le Mans Master
Joined: Mar 2002
Posts: 7,456
Likes: 2
From: Coming home from Luckenbach Texas
Re: ZIP Problems!!! (Larry82)
It's bound to happen...whenever you need something overnight, things manage to get screwed up. :smash:
I've found this to be the case in my work, too. Whenever somebody needs a rush project, the more mistakes are made, and more time is spent fixing the problem than it would have taken if it was done in a timely manner in the first place :yesnod:
There must be a saying that goes with this fact of life...anyone?
I've found this to be the case in my work, too. Whenever somebody needs a rush project, the more mistakes are made, and more time is spent fixing the problem than it would have taken if it was done in a timely manner in the first place :yesnod:
There must be a saying that goes with this fact of life...anyone?
Drifting
Joined: Jul 2000
Posts: 1,266
Likes: 0
From: Allen, TX, USA
Re: ZIP Problems!!! (Larry82)
Larry, get the control valve from VB&P - you can get the stiffer 55# spring in there
which is great for steering... The difference in price is worth it. They got it to me
when they promised...
Racer
Joined: Mar 2003
Posts: 268
Likes: 0
From: Mechanicsville VA
Re: ZIP Problems!!! (tippi58)
Guess I'm just lucky in one respect- Zip's is merely 6.8 miles from my house- saves some shipping, and I can look at the product prior to purchase. They will not have the 2003 catalogs for a while yet (OK, so VBP and others don't either) but I keep checking back. The counter guy isn't as 'Vette savvy as some in the back, but I can get an answer if I persist (I just can't seem to get the names of the "gurus"....) :chevy
Burning Brakes
Joined: Jun 2000
Posts: 892
Likes: 0
From: GA
Re: ZIP Problems!!! (Larry82)
People make mistakes... even Corvette people. Unfortunately for businesses, they could serve a million orders correctly and it only takes a few to start negative chatter. As you all know, I am in the middle of a complete rebuild. I am not a mechanic.... but I know my Corvette well enough to know what I need. I live 15 miles from ZIP. I get ALL my parts from them. Even when I lived in PA, I bought from ZIP. I tried other vendors.... but I have to tell you, ZIP is the only choice for me. It should not matter how much money you spend, it all adds up to revenue for the business. So to WTAYLOR and the rest of the guys on FASTLANE RD. ... Keep up the good work and I will see you soon for my other parts.
Sincerely Satisfied,
Anthony Bender
Glen Allen VA
:seeya
Sincerely Satisfied,
Anthony Bender
Glen Allen VA
:seeya
Pro
Joined: Nov 2001
Posts: 684
Likes: 0
From: Winnipeg Manitoba
Re: ZIP Problems!!! (Larry82)
I have ordered from ZIP in the past and they where pretty good for getting the stuff shipped to Canada - I guess things do happens from time to time, but they seem willing to correct the problem. :)
Instructor
Joined: Jul 2002
Posts: 137
Likes: 0
From: New Hill NC
Re: ZIP Problems!!! (RATT7)
I know this is a ZIP thread and there are some comments on Summit in here, but
nothing on Ecklers.. . I have ordered quite a bit from them over the years and was wondering if I am missing out on something by not trying ZIP ... Is there something about Ecklers that I am missing ? I do not live near anybody so I have to order everything. How about some feedback :chevy
I do not know where the "l" went on the 1st post...
[Modified by rreavis, 2:24 PM 4/25/2003]
nothing on Ecklers.. . I have ordered quite a bit from them over the years and was wondering if I am missing out on something by not trying ZIP ... Is there something about Ecklers that I am missing ? I do not live near anybody so I have to order everything. How about some feedback :chevy
I do not know where the "l" went on the 1st post...
[Modified by rreavis, 2:24 PM 4/25/2003]
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Racer
Joined: Dec 2002
Posts: 306
Likes: 1
From: N. Charleston SC
Re: ZIP Problems!!! (joeveto)
If your a casual buyer, and have not tried other vendors, its easy to jab at them for a FUBAR transaction... But 98% of the time
They are cheaper
They are faster
They are easy to access via their WEB site... AND
If there is a FUBAR transaction, its corrected easly...
PS: Do they give discounts to FORUME members?
:hurray: :hurray: :hurray: :hurray:
They are cheaper
They are faster
They are easy to access via their WEB site... AND
If there is a FUBAR transaction, its corrected easly...
PS: Do they give discounts to FORUME members?
:hurray: :hurray: :hurray: :hurray:
Racer
Joined: Aug 2001
Posts: 473
Likes: 0
From: Raleigh NC
Re: ZIP Problems!!! (Red69)
Sorry to hear about the problems. But as already indicated, I think that these were isolated. I am a real fan of Zip's.
The idiots at Corvette Central, however, are another story. I posted a month or so ago the story of my pump screen/pick up debacle. I had told them that I had a BB, and they delayed by motor rebuild by sending the wrong part, then wanted extra money to ensure that the replacement part got out of the door quickly. I said "duh, I gave you the information on what motor I had-I have a BIG BLOCK and you sent the SMALL BLOCK part-why should I pay extra for anything-Why should I even pay for the shipping?". At no point did anyone ever apologize for the mistake or offer to cover any shipping etc.
Then, the final salt in the wound came this week when they sent the refund slip for the returned part. THEY CHARGED ME A $2.65 RESTOCKING FEE FOR THEIR SCREW UP!!!!
Those guys suck. Stay Away.
[Modified by hudman, 8:29 PM 4/26/2003]
The idiots at Corvette Central, however, are another story. I posted a month or so ago the story of my pump screen/pick up debacle. I had told them that I had a BB, and they delayed by motor rebuild by sending the wrong part, then wanted extra money to ensure that the replacement part got out of the door quickly. I said "duh, I gave you the information on what motor I had-I have a BIG BLOCK and you sent the SMALL BLOCK part-why should I pay extra for anything-Why should I even pay for the shipping?". At no point did anyone ever apologize for the mistake or offer to cover any shipping etc.
Then, the final salt in the wound came this week when they sent the refund slip for the returned part. THEY CHARGED ME A $2.65 RESTOCKING FEE FOR THEIR SCREW UP!!!!
Those guys suck. Stay Away.
[Modified by hudman, 8:29 PM 4/26/2003]
Thread Starter
Le Mans Master
Joined: May 1999
Posts: 6,692
Likes: 29
From: Texas
Re: ZIP Problems!!! (WTaylor)
First off, I would like to say that I apologize for the problems with this particular order. The pitman arm did show twelve in stock; but unfortunately they are used (reconditioned) parts and they tend to be inventoried a little differently than our new parts. The one in charge of our reconditioned inventory (Justin A.) looked for those arms for two days with no luck; it appears that we had a computer error.
The other items (the slotted hex nut and control valve) are leaving for you today via UPS Two Day Air (per your conversation with Justin M.). We'll pick up the shipping due to the problems you have had with this order. You will have those two items on Monday, guaranteed.
If there are any problems, let me know... we'll get them resolved as quickly as possible. Again I apologize for any inconvenience with this order. If you need anything else, feel free to contact me at wtaylor@zip-corvette.com.
I hope that helps!
-West, Zip Products Sales Representative-
The other items (the slotted hex nut and control valve) are leaving for you today via UPS Two Day Air (per your conversation with Justin M.). We'll pick up the shipping due to the problems you have had with this order. You will have those two items on Monday, guaranteed.
If there are any problems, let me know... we'll get them resolved as quickly as possible. Again I apologize for any inconvenience with this order. If you need anything else, feel free to contact me at wtaylor@zip-corvette.com.
I hope that helps!
-West, Zip Products Sales Representative-
Want to affirm ZIP did just what everyone said would happen.
Fixed the problem.
OK, I'll order again!
:cheers:
Burning Brakes
Joined: Jun 2000
Posts: 892
Likes: 0
From: GA
Re: ZIP Problems!!! (Larry82)
:party: :hurray: :cheers: :cool: :D see.... we told ya... haahhaa Glad it all worked out... NOW GET THAT THING ON THE ROAD WHERE IS BELONGS... (I'm one to talk... JULY it should be done...)
[Modified by Mr.Gearhead, 9:59 PM 4/27/2003]
[Modified by Mr.Gearhead, 9:59 PM 4/27/2003]
Racer
Joined: Feb 2000
Posts: 464
Likes: 1
From: Ontario, Canada, Silver Shark, 1979 L48, Auto, No
Re: ZIP Problems!!! (stpman)
Steve
I ordered a catalog on Jan. 03 on the their website and I'm still waiting as well. Maybe they don't want Canadian business!!
Don
I ordered a catalog on Jan. 03 on the their website and I'm still waiting as well. Maybe they don't want Canadian business!!
Don
