ZIP Problems!!!
Thread Starter
Le Mans Master
Joined: May 1999
Posts: 6,692
Likes: 29
From: Texas
ZIP Problems!!!
So, I ordered a control valve, castle nut and pitman arm Friday night with an overnight delivery.
Monday I called to confirm order. Found out that the pitman arm was not in stock. So we agreed to delete this item and send the control valve and castle nut overnight.
Did not come Tuesday, so called Wednesday.
Found out nothing shipped. They thought they had 12 pitman arms in stock and found 0 on stock - what happened to my Monday conversation? So, they did NOTHING, repeat NOTHING.
In the conversation Wednesday, they ask if I still want the control valve and castle nut. Hello! What happened to the Monday conversation?
Anyway, maybe the control valve, etc. is on the way, maybe not. If it shows up Friday I will know. Otherwise, I will sit wondering if another conversation with ZIP went nowhere.
In the meantime, ordered the pitman arm from Paragon Tuesday, and, lo and behold, it shows up today, Wednesday at work. Hummmm, just as advertised.
So, what does all the above say about ZIP?
Last time I order from them.
Monday I called to confirm order. Found out that the pitman arm was not in stock. So we agreed to delete this item and send the control valve and castle nut overnight.
Did not come Tuesday, so called Wednesday.
Found out nothing shipped. They thought they had 12 pitman arms in stock and found 0 on stock - what happened to my Monday conversation? So, they did NOTHING, repeat NOTHING.
In the conversation Wednesday, they ask if I still want the control valve and castle nut. Hello! What happened to the Monday conversation?
Anyway, maybe the control valve, etc. is on the way, maybe not. If it shows up Friday I will know. Otherwise, I will sit wondering if another conversation with ZIP went nowhere.
In the meantime, ordered the pitman arm from Paragon Tuesday, and, lo and behold, it shows up today, Wednesday at work. Hummmm, just as advertised.
So, what does all the above say about ZIP?
Last time I order from them.
Melting Slicks
Joined: Jul 2000
Posts: 2,107
Likes: 14
From: Lancaster PA
Re: ZIP Problems!!! (Larry82)
Larry, It is unfortunate that this happened to you, but I have dealt with them many times and have always had nothing but excellent service. I'm sure that your experience is not typical of ZIP. Maybe someone dropped the ball, but that does happen to any business once in a while. I will continue to use them. Craig :cheers:
Race Director
Joined: Jan 2001
Posts: 16,221
Likes: 118
From: Matthews NC
Re: ZIP Problems!!! (Larry82)
Wow, that is surprising to hear. I've had nothing but great service from them and I also will continue to use them. Things do go wrong but it's how they handle their mistakes that make a difference. Unfortunatley it seems they did nothing to correct it. I've had one overnight shipment arrive late, so they credited me the air freight charge. Good luck! :seeya
Le Mans Master
Joined: Jun 2002
Posts: 8,339
Likes: 24
From: I can walk to MA
Re: ZIP Problems!!! (RMVette)
I'm waiting on a backordered part at ZIP - but they were very prompt to
reply by email to inform me. I was OK with waiting. Then a few days later, I
emailed the guy handling it and added another part to the order painlessly.
I'm still waiting, but I'm in no rush.
It's unfortunate that someone left you hanging like that. I've had none but
good experiences with ZIP. Also, they have their own forum here - for
technical inquiries.
reply by email to inform me. I was OK with waiting. Then a few days later, I
emailed the guy handling it and added another part to the order painlessly.
I'm still waiting, but I'm in no rush.
It's unfortunate that someone left you hanging like that. I've had none but
good experiences with ZIP. Also, they have their own forum here - for
technical inquiries.
Safety Car
Joined: Mar 2002
Posts: 4,411
Likes: 1
From: Okeechobee Florida
Re: ZIP Problems!!! (NHvette)
i buy almost exclusively from Zip and will continue to do so...
their professionalism has been way beyond my expectations every time...
i have had a couple of "problems" during the scores of dealings i have had with them and they took care of them promtly and efficeintly both times...
i suspect that you may have been unfortunate enough to get a "new guy" and that he will eventually get weeded out...
my advise is dont give up on them so easily because i consider them to be one of the very best at what they do...
also...i own a business and have for over 20 years and as hard as i try, sometimes things just go wrong...and ironicly (sp) it is usually the deal that goes wrong that seems to keep screwing up...
call back and talk to customer service...be nice...be polite...and i guarantee that they will bend over backwards to make you happy...
good luck!
their professionalism has been way beyond my expectations every time...
i have had a couple of "problems" during the scores of dealings i have had with them and they took care of them promtly and efficeintly both times...
i suspect that you may have been unfortunate enough to get a "new guy" and that he will eventually get weeded out...
my advise is dont give up on them so easily because i consider them to be one of the very best at what they do...
also...i own a business and have for over 20 years and as hard as i try, sometimes things just go wrong...and ironicly (sp) it is usually the deal that goes wrong that seems to keep screwing up...
call back and talk to customer service...be nice...be polite...and i guarantee that they will bend over backwards to make you happy...
good luck!
Burning Brakes
Joined: Mar 2001
Posts: 1,211
Likes: 5
From: Nashville TN
Re: ZIP Problems!!! (SIGNGUY)
The last few times I called ZIP I was disappointed. They listed parts on their website that they no longer carry and have not carried in a while. Most of the people I have talked to were nothing but phone jockeys with Corvette catalogs. They didn't seem to know anything about the cars or the parts.
Racer
Joined: Jan 2001
Posts: 277
Likes: 0
From: Mechanicsville, VA
Re: ZIP Problems!!! (Larry82)
First off, I would like to say that I apologize for the problems with this particular order. The pitman arm did show twelve in stock; but unfortunately they are used (reconditioned) parts and they tend to be inventoried a little differently than our new parts. The one in charge of our reconditioned inventory (Justin A.) looked for those arms for two days with no luck; it appears that we had a computer error.
The other items (the slotted hex nut and control valve) are leaving for you today via UPS Two Day Air (per your conversation with Justin M.). We'll pick up the shipping due to the problems you have had with this order. You will have those two items on Monday, guaranteed.
If there are any problems, let me know... we'll get them resolved as quickly as possible. Again I apologize for any inconvenience with this order. If you need anything else, feel free to contact me at wtaylor@zip-corvette.com.
I hope that helps!
-West, Zip Products Sales Representative-
The other items (the slotted hex nut and control valve) are leaving for you today via UPS Two Day Air (per your conversation with Justin M.). We'll pick up the shipping due to the problems you have had with this order. You will have those two items on Monday, guaranteed.
If there are any problems, let me know... we'll get them resolved as quickly as possible. Again I apologize for any inconvenience with this order. If you need anything else, feel free to contact me at wtaylor@zip-corvette.com.
I hope that helps!
-West, Zip Products Sales Representative-
Tech Contributor
Joined: Aug 1999
Posts: 15,114
Likes: 3,909
From: Connecticut, USA
Re: ZIP Problems!!! (WTaylor)
Nice to see a vendor who follows this forum with a cool head to correct the problem. I had 1 problem with Zip 2 years ago with a part I bought a year before and hadn't used. ZIP quickly resolved the problem without any nasty threats from either party involved. :thumbs:
Gary
Gary
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Le Mans Master
Joined: Oct 2001
Posts: 5,943
Likes: 3
From: Wildwood IL
Re: ZIP Problems!!! (RMVette)
Wow, that is surprising to hear. I've had nothing but great service from them and I also will continue to use them...... I've had one overnight shipment arrive late, so they credited me the air freight charge. Good luck! :seeya
Eddie
Pro
Joined: Jan 2002
Posts: 695
Likes: 0
From: Ashley Michigan
Re: ZIP Problems!!! (Larry82)
I've never ordered from Zip. But I'd recommend Summit for parts. I had a defective cam and lifter set in my 454, that I run for less than 1000 miles. I called them up, they sent me a cam with free next day air, then reimbursed me after I sent my old cam and lifters in. I was working with a very limited time, and they worked it out with me. For Summit: :thumbs: :thumbs:
Safety Car
Joined: Aug 2000
Posts: 3,711
Likes: 43
From: San Antonio TX
Re: ZIP Problems!!!
While there is still some room on the bandwagon, let me climb up in there....yeah, that's the spot. Your experience has been completely counter to the norm for ZIP's well deserved excellent reputation. Of course, nothing is always perfect with any company and occasional problems do arise. But what you have to look at in this as far as how well ZIP treats its customers and goes to great lengths to make things right. You can see that in Wes' public response to your problem. And he had to make some effort to find your post so he's looking for feedback...good or bad. He didn't hide, make ambiguous excuses, deny it, or try to make it sound like it's your fault.
I have had excellent service from ZIP and Wes. Sorry to hear your experience didn't go as well but I think that you'll find that if you give them another shot that you'll find your current experience to be the exception rather than the rule when dealing with ZIP.
I have had excellent service from ZIP and Wes. Sorry to hear your experience didn't go as well but I think that you'll find that if you give them another shot that you'll find your current experience to be the exception rather than the rule when dealing with ZIP.
Drifting
Joined: Feb 2001
Posts: 1,603
Likes: 0
From: San Francisco, CA
Re: ZIP Problems!!! (Larry82)
I too have ordered tons of stuff from them, but lately say the last 3 orders, things have either gone really wrong (shipped when they said they were out of stock and I ended up with parts from them and someone else), or just confused salesperson, no calls back etc. I think they are trying but they have at least one salesman who is lousy.
My most recent was a drop shipment, small $40 order, that I ordered through Zip but was drop shipped by another supplier. Wrong parts arrive, I call Zip, they tell me they would have to look into whether it was their fault or the other supplier. "Hello, you have my money, so I would say you should fix it" They did eventually, 1 week and 3 phone calls, but really, it shouldn't be this hard. :nono:
My most recent was a drop shipment, small $40 order, that I ordered through Zip but was drop shipped by another supplier. Wrong parts arrive, I call Zip, they tell me they would have to look into whether it was their fault or the other supplier. "Hello, you have my money, so I would say you should fix it" They did eventually, 1 week and 3 phone calls, but really, it shouldn't be this hard. :nono:
Burning Brakes
Joined: Jul 2000
Posts: 1,162
Likes: 2
From: Beaverton, OR
Re: ZIP Problems!!! (bbeck)
I've never ordered from Zip. But I'd recommend Summit for parts. I had a defective cam and lifter set in my 454, that I run for less than 1000 miles. I called them up, they sent me a cam with free next day air, then reimbursed me after I sent my old cam and lifters in. I was working with a very limited time, and they worked it out with me. For Summit: :thumbs: :thumbs:
I have also been very happy with Zip in my dealings so far. I've got some parts on order now that are backordered, no problem for me, I have so many projects going on that I'll happily wait for the right parts at the right price rather than going some other route.
Melting Slicks
Joined: Oct 2002
Posts: 2,865
Likes: 1
From: I may be getting old but I refuse to grow up
Re: ZIP Problems!!! (dath)
Sorry to say guys I've been trying for over a year just to get a catalog.
I guess they don't want my money :confused:
Steve :steering:
I guess they don't want my money :confused:
Steve :steering:
Drifting
Joined: Feb 2001
Posts: 1,603
Likes: 0
From: San Francisco, CA
Re: ZIP Problems!!! (dman535)
Most of the people I have talked to were nothing but phone jockeys with Corvette catalogs. They didn't seem to know anything about the cars or the parts.
Melting Slicks
Joined: Apr 2001
Posts: 2,117
Likes: 213
From: Pittsburgh PA
Re: ZIP Problems!!! (R. Bruno)
Zip's been good to me on several occasions. I usually buy from them through the internet, but the last time I stopped in their Richmond store. I forgot to get the forum discount. Days later, I emailed and told them and they looked up my receipt and credited my account for the amount of the discount. They mailed me the credit card slip for the transaction a couple days later. Way :cool:
I've also found Summit's service to be outstanding.
[Modified by foundvettelifeisgood, 6:44 PM 4/24/2003]
I've also found Summit's service to be outstanding.
[Modified by foundvettelifeisgood, 6:44 PM 4/24/2003]
Safety Car
Joined: Mar 2002
Posts: 4,411
Likes: 1
From: Okeechobee Florida
Re: ZIP Problems!!! (R. Bruno)
Most of the people I have talked to were nothing but phone jockeys with Corvette catalogs. They didn't seem to know anything about the cars or the parts.
I think that herein lies the problem. :iagree:
I think that herein lies the problem. :iagree:
never USED TO see this but i have to admit that lately the phone reps have no idea what you are talking about...
i think that if it were my store i would INSIST that my employees new something about corvettes if not avide fans such as ourselves...
i still LOVE Zip tho because they almost always have what i need and most of all...they are fair... :yesnod:
[Modified by SIGNGUY, 7:22 PM 4/24/2003]
Le Mans Master
Joined: Jul 1999
Posts: 7,072
Likes: 4
From: Maryland
Re: ZIP Problems!!! (Larry82)
Larry, Sorry to hear of the problems but it sounds like Zip is trying to make things right. (Which is more than I can say of some other parts vendors!) Personally I've had only one problem in several years and thousands of dollars :eek: and that was because an item didn't meet my quality / originality expectations - and Zip took it back promptly with no hassles. ~Juliet
Racer
Joined: Nov 2000
Posts: 415
Likes: 0
From: mauriceville texas
Re: ZIP Problems!!! (Larry82)
I have used Zip for years with very few problems. Anytime the wrong part came, or was damaged, they paid the freight back and sent me a new one. NO questions asked other than what was wrong. Twice they shiped out the part before i sent the defective one back. They have been outstanding in everyway to deal with. They are without any question my first choice for parts. robert