Great Customer Service from Summit!
Thread Starter
Team Owner
Joined: Aug 1999
Posts: 28,722
Likes: 4
From: Fort Mill, SC via NJ
Great Customer Service from Summit!
I bought a Optima battery from Summit about 3-4 weeks ago.
The better red top for $125.95 on sale at Summit.
Saw the same battery was on sale at Jegs for $99.95.
Summit has a policy of matching or beating a competior's price.
I believe that goes for when an item is purchased,not after.
However I took a shot and emailed Summit the Jegs price yesterday and asked if they would credit me the difference even though I purchased awhile ago.
Today I recieved this email:
No problem at all, we have issued a refund to your credit card for $26.00. Your bank may take 7-10 days after we process the refund to post a credit back to your account.
We appreciate your business.
Thank you,
Summit Racing Equipment
Now thats great customer service! :thumbs:
:hurray: :party:
[Modified by 69er, 10:50 PM 11/2/2003]
The better red top for $125.95 on sale at Summit.
Saw the same battery was on sale at Jegs for $99.95.
Summit has a policy of matching or beating a competior's price.
I believe that goes for when an item is purchased,not after.
However I took a shot and emailed Summit the Jegs price yesterday and asked if they would credit me the difference even though I purchased awhile ago.
Today I recieved this email:
No problem at all, we have issued a refund to your credit card for $26.00. Your bank may take 7-10 days after we process the refund to post a credit back to your account.
We appreciate your business.
Thank you,
Summit Racing Equipment
Now thats great customer service! :thumbs:
:hurray: :party:
[Modified by 69er, 10:50 PM 11/2/2003]
Race Director
Joined: Mar 2001
Posts: 11,322
Likes: 1
From: Living in the Hartland
Re: Great Customer Service from Summit! (groovyjay)
:thumbs: I like dealing with Summit too! :cheers:
Safety Car
Joined: May 2001
Posts: 3,758
Likes: 3
From: Surrey
Re: Great Customer Service from Summit! (Fevre)
:thumbs: I like dealing with Summit too! :cheers:
They spent a while talking with me about the cam I was ordering a couple of years back & last month the "techy" spent ages going through their stock of Q-jet secondary needles to get the closest to what I was after. The time he spent on the sale must have eaten up well over their profit margin, but at no time was he in a hurry to finish the call. I Like Summit, they want your custom, whereas a lot of suppliers these days are just after your money.
:cheers:
