problems with ecklers again
Thread Starter
Racer
Joined: Feb 2004
Posts: 311
Likes: 0
From: river rouge michigan
problems with ecklers again
well, i ordered some items from ecklers and they shipped out on june 22nd. went to the wrong address so the items were shipped back to ecklers. i called them on june 6th and wondered where my isht was and they said that it's in their returns department and it will be reshipped to the right address the next day......... the days went by..... i called this past friday and they still didn't ship the box out..... i've had issues with ecklers before but i gave them another chance........ i'm never dealing with them again.... i was thinking about going through mid america vette.....ideas anyone? i need a front monospring for a 77......
cryzko
detroit
cryzko
detroit
Race Director
Joined: Sep 1999
Posts: 11,358
Likes: 379
From: Plano TX
If you need ecklers parts, go through Gary Gruhala (google for Gruhala enterprises). He will get you the parts for less than the catalog and he deals directly with an account manager at Ecklers which means if something is wrong it gets fixed fast. I've done my parts this way for years and never ever had a problem. Gary will do whatever it takes to make you happy even when it means less money in his pocket.
Drifting
Joined: Jul 2000
Posts: 1,347
Likes: 0
From: Melbourne Australia
Got rooted around with ecklers myself, and won't deal with again 
I've also used Tld,Paragon and Corvette central without probs....also used Zip but i can't remember what for and when?????..obviously they were alright or they'd be on my hsit list also
I've also used Tld,Paragon and Corvette central without probs....also used Zip but i can't remember what for and when?????..obviously they were alright or they'd be on my hsit list also
Pro
Joined: May 2004
Posts: 712
Likes: 4
From: caraquet N.B Canada
I placed an order for parts in june 17 to have them for the show i went last weekend,got the parts westerday almost a month to have them .It took two weeks before they ship my order.I dont think i will go there next time.
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Melting Slicks
Joined: Oct 2003
Posts: 2,033
Likes: 1
From: Prescott Arizona
Sounds to me like Eckler's is shooting themselve in the foot :bb I've order one or two things from them with no problems, but their prices are higher than most 
I've had good service from Corvette Central, Mid America, Corvette America, even Rik's Corvette 
I've had good service from Corvette Central, Mid America, Corvette America, even Rik's Corvette
Tech Contributor
Joined: Aug 1999
Posts: 15,114
Likes: 3,909
From: Connecticut, USA
I haven't dealt with Ecklers in a long time but did have a problem with getting parts when shipped Fedex. Several times I had parts shipped Fedex ground and they were shipped to a Fedex"sub contractor" for home delivery. When the sub got the shipment they were looking for a home address not a business and couldn't find a 65k sq foot building with the correct address and sign in front. They returned the parts to the shipper. Plus they don't deliver on Mondays. This has happened 3 times so far and the shippers had no idea it happened.One package we tracked we were told the sub tried to deliver it but the business was closed-5:00 pm on a Saturday. I guess Fedex is trying to give better service and rates then UPS but it sure didn't work out that way. It took about 7 days to get one package from FL to CT.
Gary
Gary
Burning Brakes
Joined: Jan 2004
Posts: 868
Likes: 2
From: Olney MD
Well Ecklers I have never had a problem with. In fact when I order from them I order on-line where I input the address information. How is it possiable for them to ship to the wrong address if you are the one providing the info to them?? Now Corvette Central I hate them, I ordered over 800 worth of stuff and then when I placed my order it said on-line that it will be received in 7-10 business days. Well after 10 days I called them, it seems as though the products I ordered were on BO. They couldn't even be bothered to make contact with me to tell me that. I thought that was pretty POOR Customer Service. Then I had to keep calling them to find out the status of my order it was a PITA. I will never use CC again for anything. 
