Ecklers Sucks
Thread Starter
Melting Slicks
Joined: Dec 2005
Posts: 2,587
Likes: 0
Ecklers Sucks
I hope this is a safe topic. Last year I tried to buy a new left side door panel from Ecklers. I was never able to get any information from their service desk telling me that for what ever reason (perhaps too big) they could not send it USPS to my address in Japan. Yes U.S. Zip code. They never offered an alternate method. Now I have been waiting over three weeks for a headlight motor! They have already (1) charged me (2) charged the postage (3) returned $150.00 of the claimed $175.00 for core return sent 3/1/06 
I have called their service desk and sent 3 e-mails. Their claim is they sent it out 2/28/06. Mid -America has sent two shipments with orders made after this headlight motor made 2/28/06
ECKLERS SUCKS!!
I have called their service desk and sent 3 e-mails. Their claim is they sent it out 2/28/06. Mid -America has sent two shipments with orders made after this headlight motor made 2/28/06ECKLERS SUCKS!!
Racer
Joined: Aug 2003
Posts: 281
Likes: 0
From: overworld
the one thing to remember with ecklers and others is that they do not stock many of the things they sell. many companies do this so im not saying its bad. however when you buy something from ecklers just remember that the person talking to you may not know anything more than what is in front of them on some computer screen. also for all you know their supplier is telling them the same thing they are telling you. it sucks at times but dont hate on them too much. they arent the only ones doing business like this.
Instructor
Joined: Jul 2005
Posts: 125
Likes: 0
From: St. Peters Missouri
I have had similar problems in the past. I oredered a water pump that didn't fit for my 90 coupe. After finding out that it wouldn't I called their customer service and got about the most rude lady that I have ever spoke to in my life. She tried to make it my fault that the pump didn't fit but eventually did let me talk to some other guy who I guess is a manager of some sorts. His name is Mike Borro I think and he couldn't have been a nicer guy. He was very apologetic and once he found out that I belonged to the forum told me that there was no problem with returning the pump for a full refund, even with RTV and gasket crap all over it. My advice is to call and ask for Mike directly...
Racer
Joined: Feb 2006
Posts: 462
Likes: 0
From: green valley az
Originally Posted by mpcorvette
I have had similar problems in the past. I oredered a water pump that didn't fit for my 90 coupe. After finding out that it wouldn't I called their customer service and got about the most rude lady that I have ever spoke to in my life. She tried to make it my fault that the pump didn't fit but eventually did let me talk to some other guy who I guess is a manager of some sorts. His name is Mike Borro I think and he couldn't have been a nicer guy. He was very apologetic and once he found out that I belonged to the forum told me that there was no problem with returning the pump for a full refund, even with RTV and gasket crap all over it. My advice is to call and ask for Mike directly...
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Race Director
Joined: Aug 2000
Posts: 11,470
Likes: 763
Originally Posted by Aaron71771
That and their price gurantee is a bunch of BS. I would order from them as a last resort.
i've had very good luck with TLD, wilcox corvette (eBay), gmpartsdirect, and partsladi in florida (eBay), and even mid-america. ecklers ripped me off about 15 year ago, on some shipping and handling, and i only buy from them as as last resort - which isn't very often - maybe 1% of the time. i probably spend several thousand dollars per year on corvette stuff - BUT NOT AT ECKLERS!!! 
Last edited by Joe C; Mar 20, 2006 at 06:22 AM.
Le Mans Master
Joined: Jan 2003
Posts: 5,858
Likes: 7
From: Santa Maria CA
Racer
Joined: Aug 2005
Posts: 354
Likes: 0
Wating on customer service response for 2 weeks now with nothing! I thought they were the biggest and the best, is that why they are to busy to reply back to fix my order?
Last edited by HighOutput; Mar 20, 2006 at 05:33 PM. Reason: typo
Le Mans Master
Joined: Dec 2003
Posts: 5,768
Likes: 33
From: Van Steel Corvettes
St. Jude Donor '12-'13
Wow, I just had a friend order some stuff from them for my birthday last week and it still hasn't arrived. And I live in St. Pete just a few hours away. Gotta love buying something that says instock to find out it's backordered.
Race Director
Joined: Dec 2003
Posts: 14,137
Likes: 935
From: Fremont Ca
2022 C4 of the Year Finalist - Modified
Originally Posted by Joe C
i've had very good luck with TLD, wilcox corvette (eBay), gmpartsdirect: