Is C4 General interested?
Thread Starter
Race Director
Joined: Aug 2003
Posts: 13,421
Likes: 8
From: Lake Mary Florida
Is C4 General interested?
I'm curious as to what you all think?
If a very well known vendor for our vehicle products on the forum is not living up to their claims and boast about stickler's for quality and they shipped obviously defective products, then ship a second defective product and are not responding to new product warranty claims, is anyone interested in knowing about this?
Or is messages like that just regarded simply as an individual issue and shouldn't be posted?
I've been debating on whether to mention this or not, considering after many searches here and reading so many good reports and never any bad reports on this vendor. It is utterly shocking to me the treatment from their sales department (sales also serves as customer service) and absolutely no reponses from anyone in management there.
So should I mention this or just keep my mouth shut and continue to deal with the situation?
I'm not giving hints as to whom it may be. I've been debating this for a couple weeks now and cannot decide what I should do. I can say I'm certainly frustrated and very disappointed in this vendor.
If a very well known vendor for our vehicle products on the forum is not living up to their claims and boast about stickler's for quality and they shipped obviously defective products, then ship a second defective product and are not responding to new product warranty claims, is anyone interested in knowing about this?
Or is messages like that just regarded simply as an individual issue and shouldn't be posted?
I've been debating on whether to mention this or not, considering after many searches here and reading so many good reports and never any bad reports on this vendor. It is utterly shocking to me the treatment from their sales department (sales also serves as customer service) and absolutely no reponses from anyone in management there.
So should I mention this or just keep my mouth shut and continue to deal with the situation?
I'm not giving hints as to whom it may be. I've been debating this for a couple weeks now and cannot decide what I should do. I can say I'm certainly frustrated and very disappointed in this vendor.
Le Mans Master
Joined: Aug 2005
Posts: 5,002
Likes: 5
From: No Opti Here Tn
St. Jude Donor '06
Ive seen things like this posted here before
Seems to get people off their azzes
We also get both sides of the story
A few whiners have totally flamed and owned
I say go ahead
Seems to get people off their azzes
We also get both sides of the story
A few whiners have totally flamed and owned
I say go ahead
Team Owner
Joined: Aug 2000
Posts: 40,156
Likes: 45
From: San Pedro CA
If it's true, and all avenues have been exhausted, it's time to go public.
I still remember the cluster**** that was the Breathless air intake thingy... ohmygod. Every post that was made was locked. Ernie could not fix them fast enough (the plastic was woefully too weak) - even if he wanted to.... and at the time, people were questioning if he was going to/wanted to. It was ugly. And all the while, it has all the appearences of the Forum protecting the vendor. Very poor business.
Breathless did resolve it, AFAIK.
I still remember the cluster**** that was the Breathless air intake thingy... ohmygod. Every post that was made was locked. Ernie could not fix them fast enough (the plastic was woefully too weak) - even if he wanted to.... and at the time, people were questioning if he was going to/wanted to. It was ugly. And all the while, it has all the appearences of the Forum protecting the vendor. Very poor business.
Breathless did resolve it, AFAIK.
Le Mans Master
Joined: Jan 2006
Posts: 6,564
Likes: 6
From: Woodstock Georgia
Originally Posted by Jet-Jock
I'm curious as to what you all think?
If a very well known vendor for our vehicle products on the forum is not living up to their claims and boast about stickler's for quality and they shipped obviously defective products, then ship a second defective product and are not responding to new product warranty claims, is anyone interested in knowing about this?
Or is messages like that just regarded simply as an individual issue and shouldn't be posted?
I've been debating on whether to mention this or not, considering after many searches here and reading so many good reports and never any bad reports on this vendor. It is utterly shocking to me the treatment from their sales department (sales also serves as customer service) and absolutely no reponses from anyone in management there.
So should I mention this or just keep my mouth shut and continue to deal with the situation?
I'm not giving hints as to whom it may be. I've been debating this for a couple weeks now and cannot decide what I should do. I can say I'm certainly frustrated and very disappointed in this vendor.
If a very well known vendor for our vehicle products on the forum is not living up to their claims and boast about stickler's for quality and they shipped obviously defective products, then ship a second defective product and are not responding to new product warranty claims, is anyone interested in knowing about this?
Or is messages like that just regarded simply as an individual issue and shouldn't be posted?
I've been debating on whether to mention this or not, considering after many searches here and reading so many good reports and never any bad reports on this vendor. It is utterly shocking to me the treatment from their sales department (sales also serves as customer service) and absolutely no reponses from anyone in management there.
So should I mention this or just keep my mouth shut and continue to deal with the situation?
I'm not giving hints as to whom it may be. I've been debating this for a couple weeks now and cannot decide what I should do. I can say I'm certainly frustrated and very disappointed in this vendor.
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Verdad Gallardo
Pro
Joined: Aug 2006
Posts: 688
Likes: 0
From: Wilmington NC
Originally Posted by vader86
I'd go public
Instructor
Joined: Mar 2006
Posts: 246
Likes: 1
From: Kansas
Originally Posted by aminnich
Give them one last courtesy call. Ask for the general manager and explain the problem, then explain that you are a member here and about to post the facts/results. Stay with the facts. If not resolved then we all need to know as well so as to avoid replication of the problem.
Cool Hand Luke of W MI
Joined: May 2006
Posts: 5,292
Likes: 181
From: Winona Lake, IN
I would urge you to share the name. If anything it gives us more information on whether to patronize this supllier or not. It is no different than us (CF members) sharing successes that we have experienced at good shops/suppliers!
Melting Slicks
Joined: Apr 2003
Posts: 3,110
Likes: 6
From: Red Sox Nation! RI
I agree with going public, though I don't know what the forum rules are here. I like things straight forward. I'm in favor of praising a good experience as much as I am of bringing attention to a bad one. As long as everything's factual. And it doesn't sound like you have a case of sour grapes, based on your initial post.
Generally speaking and it's only my opinion, but.....I believe any forum or group that would shield a paying vendor for not living up to a warranty or obligation loses any kind of respect or credibility with me.
Generally speaking and it's only my opinion, but.....I believe any forum or group that would shield a paying vendor for not living up to a warranty or obligation loses any kind of respect or credibility with me.
Le Mans Master
Joined: Feb 2005
Posts: 5,146
Likes: 3
From: The Motor City
I would want to know.
I have stated facts before, both good and bad, regarding quality/fitment of different parts I have purchased. Parts for these cars are fairly expensive and no-one want s to go through additional problems.
I believe it is all in the way it is stated.
I have stated facts before, both good and bad, regarding quality/fitment of different parts I have purchased. Parts for these cars are fairly expensive and no-one want s to go through additional problems.
I believe it is all in the way it is stated.
Racer
Joined: Oct 2003
Posts: 475
Likes: 21
From: CLAREMONT Ca
Originally Posted by Jet-Jock
I'm curious as to what you all think?
If a very well known vendor for our vehicle products on the forum is not living up to their claims and boast about stickler's for quality and they shipped obviously defective products, then ship a second defective product and are not responding to new product warranty claims, is anyone interested in knowing about this?
Or is messages like that just regarded simply as an individual issue and shouldn't be posted?
I've been debating on whether to mention this or not, considering after many searches here and reading so many good reports and never any bad reports on this vendor. It is utterly shocking to me the treatment from their sales department (sales also serves as customer service) and absolutely no reponses from anyone in management there.
So should I mention this or just keep my mouth shut and continue to deal with the situation?
I'm not giving hints as to whom it may be. I've been debating this for a couple weeks now and cannot decide what I should do. I can say I'm certainly frustrated and very disappointed in this vendor.
If a very well known vendor for our vehicle products on the forum is not living up to their claims and boast about stickler's for quality and they shipped obviously defective products, then ship a second defective product and are not responding to new product warranty claims, is anyone interested in knowing about this?
Or is messages like that just regarded simply as an individual issue and shouldn't be posted?
I've been debating on whether to mention this or not, considering after many searches here and reading so many good reports and never any bad reports on this vendor. It is utterly shocking to me the treatment from their sales department (sales also serves as customer service) and absolutely no reponses from anyone in management there.
So should I mention this or just keep my mouth shut and continue to deal with the situation?
I'm not giving hints as to whom it may be. I've been debating this for a couple weeks now and cannot decide what I should do. I can say I'm certainly frustrated and very disappointed in this vendor.
Last edited by Ricks94vette; Aug 25, 2006 at 03:59 PM.
Drifting
Joined: Oct 2005
Posts: 1,944
Likes: 24
From: Hurst Texas
St. Jude Donor '07-'08-'09
While awaiting official ruling ....Some Questions come to mind...
Are they really stECKLERS for quality?
Could it be that they are just the MIDdlemen and not their fault?
One needs to understand what is CENTRAL to the issues?
If we call them on it is the JEG up?
Know what I mean, Vern?
Inquiring minds want to know !!!!
:Seeya
Are they really stECKLERS for quality?
Could it be that they are just the MIDdlemen and not their fault?
One needs to understand what is CENTRAL to the issues?
If we call them on it is the JEG up?
Know what I mean, Vern?
Inquiring minds want to know !!!!
:Seeya
Last edited by DFWLCJ; Aug 25, 2006 at 04:20 PM.
Le Mans Master
Joined: Aug 2006
Posts: 7,698
Likes: 0
From: Just the Tip... Just to see how it feels...
Originally Posted by DFWLCJ
Whilw awaiting official ruling ....Some Questions come to mind...
Are they really stECKLERS for quality?
Could it be that they are just the MIDdlemen and not their fault?
One needs to understand what is CENTRAL to the issues?
If we call them on it is the JEG up?
Know what I mean, Vern?
Inquiring minds want to know !!!!
:Seeya
Are they really stECKLERS for quality?
Could it be that they are just the MIDdlemen and not their fault?
One needs to understand what is CENTRAL to the issues?
If we call them on it is the JEG up?
Know what I mean, Vern?
Inquiring minds want to know !!!!
:Seeya
