UPS Damaged Top !
Thread Starter
Safety Car
Joined: Feb 2000
Posts: 3,771
Likes: 0
From: MANDEVILLE, LA La
UPS Damaged Top !
I shipped a top professionally boxed up and the end user told me it came in Cracked. The Initial UPS person ,after they inspected it,told me that they won't honer my claim of $500.00. They told me an adjuster would be in touch with me since I contested it.
Anyone have a similar problem with UPS damaging their goods?
Anyone have a similar problem with UPS damaging their goods?
Race Director
Joined: Oct 2005
Posts: 11,770
Likes: 175
From: Rolla Missouri
2021 C4 of the Year - Unmodified Finalist
St. Jude Donor '10 thru '25
Stuff gets damaged every day during shipment. That's why you have insurance.
It's not just a UPS problem, it happens with any shipper.
With the volume of goods being moved every day around the world, it's a wonder anything gets through undamaged.
It's not just a UPS problem, it happens with any shipper.
With the volume of goods being moved every day around the world, it's a wonder anything gets through undamaged.
Drifting
Joined: Oct 2006
Posts: 1,694
Likes: 0
From: Beaverton Oregon
I shipped a top professionally boxed up and the end user told me it came in Cracked. The Initial UPS person ,after they inspected it,told me that they won't honer my claim of $500.00. They told me an adjuster would be in touch with me since I contested it.
Anyone have a similar problem with UPS damaging their goods?
Anyone have a similar problem with UPS damaging their goods?
Racer
Joined: Jul 2008
Posts: 317
Likes: 1
Yeah, big brown is only good for shipping crap you don't care about like dirty diapers and foam peanuts. Fed Ex ground is better, I even pass over online vendors that only ship UPS, for ones that offer Fed Ex. UPS can't even deliver the stuff to the right address about 10% of the time. If the GPS says they are close enough, they look for a door and toss the box out as they drive by.
Le Mans Master
Joined: Dec 2003
Posts: 5,768
Likes: 33
From: Van Steel Corvettes
St. Jude Donor '12-'13
Yeah, big brown is only good for shipping crap you don't care about like dirty diapers and foam peanuts. Fed Ex ground is better, I even pass over online vendors that only ship UPS, for ones that offer Fed Ex. UPS can't even deliver the stuff to the right address about 10% of the time. If the GPS says they are close enough, they look for a door and toss the box out as they drive by.
Tech Contributor
Joined: Aug 2006
Posts: 9,933
Likes: 103
From: Peoria Arizona.. Resident Gold Cylon
Ive had problems with ALL of them. For UPS I always let them box up the items for me at the UPS store last time I shipped a Targa and an Exhaust system. Hence its on them if it breaks, your removed from the process and that cost to have the item shipped is passed onto the buyer up front for their protection. Only for large items such as this if I doubt my ability to pack an item safely. If I can package it myseff it always goes out USPS insured if the item is worth more than $50!!!As to UPS paying you it depends on the argument of your actual packing job and did you take photos along the way. I would ask MRMOJO a member here as he is or used to be a moderator for one of the big shipping companies and may have a few suggestions.
Last edited by Goldcylon; Oct 14, 2008 at 03:08 PM.
Corvette Stories
The Best of Corvette for Corvette Enthusiasts
How Much Horsepower Every Corvette Engine "LOST" in 1972
Joe Kucinski
Top 10 DOs and DON'Ts for Protecting Your Convertible Top!
Michael S. Palmer
Top 10 Most Explosive Corvettes Ever Made: Power-to-Weight Ratio Ranked!
Joe Kucinski
150 hp to 1,250 hp: Every Corvette Generation Compared by the Specs That Matter
Joe Kucinski
8 Coolest Corvette Pace Cars (and Replicas) of All Time
Verdad Gallardo
Top 10 Corvette Engines RANKED by Peak Torque (70+ Years of Muscle!)
Joe Kucinski
Corvette ZR1X Will Be Pacing the Indy 500, And Could Probably Race, Too!
Verdad Gallardo
Top 10 Corvettes Coming to Mecum Indy 2026!
Brett Foote
Top 10 C9 Corvette MUST-HAVES to Fix These C8 Generation Flaws!
Michael S. Palmer
Team Owner
Joined: Sep 2003
Posts: 25,388
Likes: 2,741
I shipped a top professionally boxed up and the end user told me it came in Cracked. The Initial UPS person ,after they inspected it,told me that they won't honer my claim of $500.00. They told me an adjuster would be in touch with me since I contested it.
Anyone have a similar problem with UPS damaging their goods?
Anyone have a similar problem with UPS damaging their goods?
I package myself because I've seen what the "packaging stores" charge and what they accomplish. It's not what you had in mind when you contracted with them for the "packaging" and ship.
If the packaging service you used was also the UPS agent and you paid with a credit card dispute the charge. It's not anywhere near the price you lost but you'll convince someone that you're serious.
I believe UPS would likely need to return the package to you or the agent with the packaging materials and then the claim could be settled locally. If the agent/packager is a UPS agent they'll want their money so it should move them to help you get your claim settled "positively" in your favor. If you paid the packager and UPS denies it because of the packaging you've then got the packager to look towards for payment!!!
Race Director
Joined: Aug 2006
Posts: 18,346
Likes: 1
From: D / FW
I always use UPS and if you let them pack it you will get a better guarantee it will arrive in good shape.
Here is a little story about UPS that happened to me today.
I shipped a brand new Opti Spark Distributor back to the manufacturer to be checked out [ electrical Grimlins in Ign on Hot Rod Vette ] so I downloaded return slip and sent it away.
Found problem after installing a spare .
Anyway I decided to contact tech and let them know when I discovered that the company had been sold and the facility had been closed two weeks before I shipped.
Holy cow a wino walking to a pawnshop with my $400.00 Opti.
Anyway I contacted UPS and they told me the local delivery driver brought the Opti back looked up where they moved to and rerouted my Dist. to the new address Gratis.
From Nevada to Columbus Ohio. Thanks UPS you Rock !
I bought a back bumper and a quarter panel and shipped them UPS freight and went to the freight dock to pick them up.
From the time I walked in till I drove off was 15 minutes and both items [ packed by them ] were in fine shape.
I use UPS whenever I can.
I also buy insurance and let then pack Items.
Here is a little story about UPS that happened to me today.
I shipped a brand new Opti Spark Distributor back to the manufacturer to be checked out [ electrical Grimlins in Ign on Hot Rod Vette ] so I downloaded return slip and sent it away.
Found problem after installing a spare .
Anyway I decided to contact tech and let them know when I discovered that the company had been sold and the facility had been closed two weeks before I shipped.
Holy cow a wino walking to a pawnshop with my $400.00 Opti.
Anyway I contacted UPS and they told me the local delivery driver brought the Opti back looked up where they moved to and rerouted my Dist. to the new address Gratis.
From Nevada to Columbus Ohio. Thanks UPS you Rock !
I bought a back bumper and a quarter panel and shipped them UPS freight and went to the freight dock to pick them up.
From the time I walked in till I drove off was 15 minutes and both items [ packed by them ] were in fine shape.
I use UPS whenever I can.
I also buy insurance and let then pack Items.
Last edited by larry00; Oct 14, 2008 at 11:34 PM.
Burning Brakes
Joined: Mar 2008
Posts: 881
Likes: 24
From: Coquitlam BC
I had the same problem with a top that I bought earlier this year. It was photographed prior to packaging to prove it's original condition, double boxed and wrapped in bubble-wrap and the outer box was strapped as well. It was shipped UPS insured and arrived damaged. Fortunately, I happened to have my digital camera when I opened the box at the UPS Depot and I photograped the damage. Even got the UPS people to sign my shipping papers indicating that it was received damaged. Anyways, to make a long story short, despite all of this UPS initially declined my claim (thru the shipper). I yelled blue bloody murder (in a nice but firm manner) - it WAS insured afterall & packaged properly -and I worked with the shipper to get the claim elevated to a higher level. This time they approved the claim and I got my cheque (which I spent at the bodyshop to fix it). It all worked out in the end, but it was a huge hassle! I ended up speaking to a Regional Rep for UPS and he told me that they routinely deny ALL freight claims (this is apparently industry standard for everyone) because if you go away, they don't have to pay. If you squack and have proof (as I did) they'll cover you. THat's my experience and that's what I was told.
Burning Brakes
Joined: May 2004
Posts: 1,230
Likes: 27
From: Athens Ohio
I fought with UPS for over a year. My package was professionally boxed. The packing company blamed UPS and UPS blamed the packing company. I my experience the insurance is useless. I never received any money.
Drifting
Joined: Aug 2008
Posts: 1,921
Likes: 53
From: Philadelphia Pa
Ups
95% of packages I've received from UPS were damaged in some manner. FedEx around here is great, never any damage. Even the US postal service is better. Go to the UPS complaint web site andd read the horror stories there. Mostly UPS says "inadequate packaging" and denies the claim. Insurance is useless.
Racer
Joined: Jul 2008
Posts: 317
Likes: 1
I worked at a UPS sorting facility for 3 days, your packages are used to prop up trucks when they need an oil change! It is not a pretty site. Especially over sized items get tossed on the to big to be conveyored line where they are manhandled by wild apes.
Race Director
Joined: Mar 2006
Posts: 11,628
Likes: 1
From: Sherwood, Arkansas
I worked at UPS for 5 years. Preloaded, sorted, air....etc. We took pride in our work and handled packages correctly. Little Rock - South HUB in Arkansas. Great company to work for. Just ask MR. Mojo.
Team Owner
Joined: Sep 2003
Posts: 25,388
Likes: 2,741
No shipper is "damage free" and ALL of them actually do a pretty good job! We all tend to remember our own "worst" experience and relate only that! It's our nature!
I'm serviced daily by UPS, FEDEX, DHL, USPS and two or three "common carriers"! For the most part the experiences and service are "good to great"!
Tech Contributor
Joined: Aug 2006
Posts: 9,933
Likes: 103
From: Peoria Arizona.. Resident Gold Cylon
Not sure if it is it would probably be pretty pricey but it would certainly still be a usable core! Is this a solid top I think thats repairable but not the glass tops
Last edited by Goldcylon; Oct 15, 2008 at 03:11 PM.