Yikes...
Thread Starter
Team Owner
Joined: Aug 2004
Posts: 21,543
Likes: 3,216
From: Park City Utah
Yikes...
Nothing like letting some "professionals" work on your Chevy.
http://jalopnik.com/dealership-sues-...das-1557675732
http://jalopnik.com/dealership-sues-...das-1557675732
Race Director
Joined: Apr 2002
Posts: 10,036
Likes: 346
From: Anaheim CA
Reminds me of a story my brother in law told me. He took his Corvette to the dealer to have the fluids changed. His office is next door and he could see his car in the back lot. About 3 in the afternoon he sees that the car is still sitting there (since about 8:00 AM). He called the dealer and asked about his car. They told him, "Oh yeah, they're working on it right now". His reply, "Unless the mechanic is under the car they're NOT working on it right now -- I can see it from where I'm sitting". A few minutes later a mechanic took it into the bay...
Le Mans Master
Joined: Oct 2004
Posts: 6,314
Likes: 508
From: South-central Missouri
Of course not all dealers behave that way, but up-selling is part of the business. However, this sounds like fraud from the git-go. But, I gotta wonder why would someone who is so suspicious they would mount a camera in the car even take their car to that dealer in the first place??
Drifting
Joined: Dec 2011
Posts: 1,439
Likes: 23
From: mesa az
I was told that the dealership can only charge one service rate. In other words when they bill the factory for a warranty fix it is top dollar and everyone ends up paying the same rate. The dealership makes a substantial amount of money from their service department. Especially when the factory makes a recall ! I would think a dealership would go above and beyond whenever they have a car in their service department.
Thread Starter
Team Owner
Joined: Aug 2004
Posts: 21,543
Likes: 3,216
From: Park City Utah
Dealership should charge flat rate for most jobs. Flat rate is outlined for every task on any car, in a flat rate manual. The bill would normally be flat rate * shop hourly rate. The only time the dealer would waiver from this is when the tech F's up and does flat rate jobs that don't actually fix the problem, or when there are extenuating circumstances that have nothing to do w/the shop; excessive corrosion slowing the tech down for example. An incredibly mud-packed undercarriage...
In this case, the jobs completed were (apparently):
*Replacing a fuse (moving it, actually)
*replacing a receiver module.
Flat rate for those two items should be ~1.5 hours, so the bill should be ~$150.00 for labor.
Anyway, none of this matters really. If the dealer told the customer that they spent 4.5 hours on the vehicle, and the video shows 1.5 hours of work being done....someone is lying.
If you watched the video, the customer was incredibly patient w/the dealer rep woman. I would have eaten her alive if I were on that phone call. She couldn't even get her claims for labor consistent.
In this case, the jobs completed were (apparently):
*Replacing a fuse (moving it, actually)
*replacing a receiver module.
Flat rate for those two items should be ~1.5 hours, so the bill should be ~$150.00 for labor.
Anyway, none of this matters really. If the dealer told the customer that they spent 4.5 hours on the vehicle, and the video shows 1.5 hours of work being done....someone is lying.
If you watched the video, the customer was incredibly patient w/the dealer rep woman. I would have eaten her alive if I were on that phone call. She couldn't even get her claims for labor consistent.
Last edited by Tom400CFI; Apr 4, 2014 at 10:36 AM.
