Summit...Singing Their Praises
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Pro
Joined: Jun 2003
Posts: 559
Likes: 6
From: OKC OK
Summit...Singing Their Praises
After completely fouling up my order Summit made good on their promise to correct the mistake. The new cam kit arrived Wednesday via Fredex. My faith is restored!
Race Director
Joined: May 2001
Posts: 14,165
Likes: 9
Re: Summit...Singing Their Praises (MtlSphere)
I knew they'd come through for ya. Everybody makes mistakes. What seperates the good companies from the bad ones is how they handle those mistakes.
They sent me the wrong guage pod once. They sent me the single when I wanted the double. I called them up and they had me a new one in no time. I could sent my single one back to them for a refund but I sold it on the forum for the same price.
They sent me the wrong guage pod once. They sent me the single when I wanted the double. I called them up and they had me a new one in no time. I could sent my single one back to them for a refund but I sold it on the forum for the same price.
Team Owner
Joined: May 2001
Posts: 36,175
Likes: 2,511
From: ...tearing up the highways, one state at a time™®©
Re: Summit...Singing Their Praises (
I was all praises myself - that has changed 
My muffler can (high polished) came dented in the box.
I proptly called, they asked if it was shipping damage - I said I could not point the finger at that, as it may have been warehouse damage
They said for me to pay to ship it back, then they would reimburse me for that and send a new one...
I said NO, I ordered the muffler so it could be installed BEFORE I put t in a National Corvette show, replacing the blemished one that was on there.
They said, if I bought another one, they would cover next day shipping - That was OVER A WEEK AGO
:mad 
I also asked them to open tha box prior to shipping, then repack it better - they said they could not guarantee that but would try
There is my recent experience w/ them...Complete
My muffler can (high polished) came dented in the box.
I proptly called, they asked if it was shipping damage - I said I could not point the finger at that, as it may have been warehouse damage
They said for me to pay to ship it back, then they would reimburse me for that and send a new one...
I said NO, I ordered the muffler so it could be installed BEFORE I put t in a National Corvette show, replacing the blemished one that was on there.
They said, if I bought another one, they would cover next day shipping - That was OVER A WEEK AGO
:mad I also asked them to open tha box prior to shipping, then repack it better - they said they could not guarantee that but would try
There is my recent experience w/ them...Complete
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Team Owner
Joined: Sep 2003
Posts: 25,295
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From: I'm the walkin dude I can see all of the world...
St. Jude Donor '03
Re: Summit...Singing Their Praises ( (*89x2*)
I was all praises myself - that has changed
My muffler can (high polished) came dented in the box.
I proptly called, they asked if it was shipping damage - I said I could not point the finger at that, as it may have been warehouse damage
They said for me to pay to ship it back, then they would reimburse me for that and send a new one...
I said NO, I ordered the muffler so it could be installed BEFORE I put t in a National Corvette show, replacing the blemished one that was on there.
They said, if I bought another one, they would cover next day shipping - That was OVER A WEEK AGO :mad
I also asked them to open tha box prior to shipping, then repack it better - they said they could not guarantee that but would try
There is my recent experience w/ them...Complete
My muffler can (high polished) came dented in the box.
I proptly called, they asked if it was shipping damage - I said I could not point the finger at that, as it may have been warehouse damage
They said for me to pay to ship it back, then they would reimburse me for that and send a new one...
I said NO, I ordered the muffler so it could be installed BEFORE I put t in a National Corvette show, replacing the blemished one that was on there.
They said, if I bought another one, they would cover next day shipping - That was OVER A WEEK AGO
:mad I also asked them to open tha box prior to shipping, then repack it better - they said they could not guarantee that but would try
There is my recent experience w/ them...Complete
Well they still do a whole lot more than most companies of that size. At least they are willing to work with ya! Sorry it didn't work out. My experience has been a very positive one with them.
Team Owner
Joined: May 2001
Posts: 36,175
Likes: 2,511
From: ...tearing up the highways, one state at a time™®©
Re: Summit...Singing Their Praises (VictorRussell'92)
Well they still do a whole lot more than most companies of that size. At least they are willing to work with ya! Sorry it didn't work out. My experience has been a very positive one with them.
I asked about next day, they said no record of that :mad
I explained why I had ordered the part 2 weeks before I needed it, and how I am screwed over on having it put on now
The guys response was to offer me a 25 dollar voucher off my next purchase...Since I live in the here & now, I asked him what about today - what can he do for me
He said nothing else.
I asked for his manager - he politely got him on the line.
After explaining the situation, I said the voucher would be useless without instant resolution - he agreeed.
I told him how the guy before said "I can always refuse the package if I don't want it"
He on the spot, offered me 50% off my current order en route and the 25 buck cert.
I WILL do business again, with a turnaround like that
Good customer service, too bad I had to demand it...
Melting Slicks
Joined: Apr 2002
Posts: 2,308
Likes: 1
From: Portsmouth VA
Re: Summit...Singing Their Praises (*89x2*)
i've spent a LOT of money with summit... i think they are GREAT... but every once in a while you do have to force the issue a little even when THEY did the screwing up (which isn't often), but ultimately they will resolve to satisfaction.
Melting Slicks
Joined: Jan 2004
Posts: 2,979
Likes: 0
From: walkersville md
Re: Summit...Singing Their Praises ( (*89x2*)
QUOTE]I was all praises myself - that has changed
My muffler can (high polished) came dented in the box.
I proptly called, they asked if it was shipping damage - I said I could not point the finger at that, as it may have been warehouse damage
They said for me to pay to ship it back, then they would reimburse me for that and send a new one...
I said NO, I ordered the muffler so it could be installed BEFORE I put t in a National Corvette show, replacing the blemished one that was on there.
They said, if I bought another one, they would cover next day shipping - That was OVER A WEEK AGO :mad
I also asked them to open tha box prior to shipping, then repack it better - they said they could not guarantee that but would try
There is my recent experience w/ them...Complete [/QUOTE]
you know why they cnanot guarantee tht? The place where the phones are answered, isnti nthe same location as the warehouse. so they have no control (from the phoneroom) over goods being shipped.[
My muffler can (high polished) came dented in the box.
I proptly called, they asked if it was shipping damage - I said I could not point the finger at that, as it may have been warehouse damage
They said for me to pay to ship it back, then they would reimburse me for that and send a new one...
I said NO, I ordered the muffler so it could be installed BEFORE I put t in a National Corvette show, replacing the blemished one that was on there.
They said, if I bought another one, they would cover next day shipping - That was OVER A WEEK AGO
:mad I also asked them to open tha box prior to shipping, then repack it better - they said they could not guarantee that but would try
There is my recent experience w/ them...Complete
[/QUOTE]you know why they cnanot guarantee tht? The place where the phones are answered, isnti nthe same location as the warehouse. so they have no control (from the phoneroom) over goods being shipped.[
Large Impressive Member
Joined: Jul 2003
Posts: 65,811
Likes: 71
From: Good health is merely the slowest possible rate at which one can die
St. Jude Donor '04-'05-'06-'07
Re: Summit...Singing Their Praises (MtlSphere)
Just last week I called them to order some fairly expensive parts. they told me they were out of stock but expected to have them in two weeks. I said, no problem. Then he asked me if I could wait while he called the manufacturer. After a short wait he came back on and said that the manufacturer said it would be a couple of months. I explained that I would have to check around then and he, of course, understood. They could have taken my money and jerked me around but they went the extra mile for my benefit and I really appreciated that. They've gotten my business before and they'll get it again.
