Craig Moates is the best!
Thread Starter
Safety Car
Joined: Sep 2003
Posts: 3,599
Likes: 24
From: Orange County NY
St. Jude Donor '10-'11-'12-'13
Craig Moates is the best!
Craig just spent over an hour on the phone with me helping me to troubleshoot a USB connection problem (which was because of my computer), giving me an AutoProm tutorial, and providing me with lots of great tuning tips and direction. All because, and I quote, he "sold me a black plastic box for $325 bucks". 
Customer service like that, in this day and age, is extremely rare. Craig went above and beyond the call of duty, and I was completely blown away by his knowledge, patience, and friendliness.
For those that have dealt with him, I'm sure this is nothing new, but I wanted to share my experience with the rest of the DIY group. You won't find a better guy out there!!
Dan
Customer service like that, in this day and age, is extremely rare. Craig went above and beyond the call of duty, and I was completely blown away by his knowledge, patience, and friendliness.
For those that have dealt with him, I'm sure this is nothing new, but I wanted to share my experience with the rest of the DIY group. You won't find a better guy out there!!
Dan
Drifting
Joined: May 2003
Posts: 1,730
Likes: 1
From: Charlotte NC
St. Jude Donor '05
Craig's a great guy. I've been working with him way back when the adapters where bright yellow instead of the nice green they are now. He is even kind enough to send me some really great things to try out.. As he puts it if anyone can break it I can.
Le Mans Master
Joined: Oct 2003
Posts: 6,130
Likes: 2
From: seattle WA
I just ordered a ALDU1+CABL1 from him-I had a question before the order-sooooo, I emailed him, I was surprised at how quickly he responded with a question and an answer-we went from there! Hope I get it tommorow.
Thread Starter
Safety Car
Joined: Sep 2003
Posts: 3,599
Likes: 24
From: Orange County NY
St. Jude Donor '10-'11-'12-'13
Originally Posted by Alvin
As he puts it if anyone can break it I can.
- 1986 Original Owner -
Joined: Apr 1999
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From: North Yorkshire, England
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Originally Posted by j3studio
Several great experiences with the Moates operation...
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Thread Starter
Safety Car
Joined: Sep 2003
Posts: 3,599
Likes: 24
From: Orange County NY
St. Jude Donor '10-'11-'12-'13
Originally Posted by RainDelay
That is great to hear, I'm glad you're happy with the direction you took. I should have done the same...
(But yes - the AutoProm itself is great!)
Melting Slicks
Joined: May 2001
Posts: 3,270
Likes: 26
From: Winchester VA
Cruise-In V Veteran
Originally Posted by byebyeL98
Well, I haven't actually started the car up yet using one of MY chips, so stay tuned and keep an eye out for the giant mushroom cloud over New York...
(But yes - the AutoProm itself is great!)
(But yes - the AutoProm itself is great!)
Yes, the anticipation of the first start-up ties your stomach up in knots!! I think I sat in the car for 5 minutes with my hand on the key before turning it 
.Good luck
