Well, now I'm out an additional $313.24 and the problem is still not resolved!! I am NEVER returning to Corvette Collection in Plainfield, IL, EVER again (their phone is 815.436.4333)! Now I am afraid to take the car back there because I feel like it's when you return a meal to the chef, they may spit on it and make it worse! I am already afraid of what they have done to the car. It idles fast now, and there is something leaking, appears to be coolant. So I will be going to another Corvette shop, this time one that is REPUTABLE. So here's what the 313.24 covered, 1.9 (btw, I can see where they doctored the bill, it used to show 1.1 hours, they changed the .1 to a .9! - what do they think, I'm BLIND??) hours of labor to replace IGN wire set (again, after telling the manager/owner what a code h36 is, acc. to all of you Corvette Forum gurus, which I did mention I had been in communication with!) he told me a missfire will also throw an h36 (I know, total B.S.!) and he thought the new wires would resolve it. .5 hours were charged for running the codes (Hello, I already told him what the code was WEEKS AGO!), and on the way home, guess what? Same problem we had when we took it there to begin with. So I am just sick about this and I couldn't sleep, so here it is Sat. am at 6:30 and I am posting a thread to make myself feel somewhat better (I guess I'm venting...) and at least feel some comraderie or something. I guess they figured they'd nickel and dime us so the 50/50 repair deal wouldn't come out of their pockets! Well I don't know any lawyers, and to hire one is more money out of pocket, and meanwhile the car is not fixed. So I will just go to D&M in Lisle (recommended by a friend) and give them my sob story and hope they'll help me out. What a fiasco. I truly don't understand how people can sleep at night when they screw people over during the day. We even paid CASH for the darn car, (18K!!) and now they are sucking us dry for every penny we have. I wouldn't doubt that they knew the opti was bad when they sold it to us. So rather than go back and forth with this place, I am cutting my losses now and will never patronize the Corvette Collection again, and of course, repeating this story to anyone who will listen who lives in the surrounding cities!! In addition, I will be writing a letter to the BBB and copying the schiesters at Corvette Collection in on it. And here I thought they were such nice guys - bamboozled again! This is what I get for being a trusting person who thinks others will follow the Golden Rule. So, BUYER BEWARE - CORVETTE COLLECTION IS NOT A HAPPY PLACE!!! Thanks to all of you for your encouraging comments, I don't know where TorchRedlt4man got his info. about Corvette Collection having a great reputation, but as far as I'm concerned, they SUCK and are only it this for the money, not for getting a good reputation. This was not a miscommunication with anyone - we spoke to the tech and he AGREED WITH US! It's the big boss that is putting the kabosh on fixing our problem the FIRST TIME! They are stringing us along to suck us dry before they fix this. Now that this has happened to me, other people have come out of the woodwork telling me about their personal nightmares with this place, so I wouldn't recommend it to my worst enemy!! As a side note, they still claimed the spoiler wasn't broken by them (surprise!), but did fix it. Isn't that a miracle? It will probably fall off today. I wish I had gone to law school now...

 

help yourself and the rest of us....get the car fixed elsewhere, file a claim in small claims court....don't need a lawyer to file in small claims, just receipts to show the judge at hearing, small filing fee.

 

with redrose. So soory to hear about your problem, I'd let them know you're going to take it else where for repair and will file an action in small claims court...that might just get their attention. Good luck.

 

Also tell them that you are going to file a complaint with the BBB. This is usually something that frightens businesses into corrective action. Interesting that Corvette Collection Inc. has only had 1 complaint filed in 3 years though.....

http://www.chicago.bbb.org/commonrep...l?bid=87000205

 

Document, document. Then take it to another shop and file in small claims for all repairs and the warantee, claiming they violated the contract through bad faith dealing. Check local lemon law, You can find details on Craigs List (of all places)! You'll clean their clock.

 

ok, mom, you can breathe now...

I agree completely with Fred... document, get the job done, and sue their useless asses.

An H36 caused by a misfire? What kinda crack is this guy on?

Follow up with the BBB and file in small claims. These bastards need to fry.

I would take it elsewhere, they are either too unethical, or too ****ing stupid to know better.

 

This kind of crap bugs the hell out of me. I'd pay the dealer a visit myself if I was local. Open your phone book and see if you can find the number for a consumer affairs division of your Attorney General. Or just call your AG's office. I'm certain someone there will be familiar with your circumstances and can tell you if IL has a lemon law. It won't cost you anything and if the AG's office can't help you, they can probably offer some helpful advice.

I'm all in favor of using small claims court as well! And it shouldn't cost you more than $25-50 to file a claim and you don't need a lawyer. Though a lawyer is a good idea too. Before you forget, start keeping notes & documentation of everything, as everyone has mentioned. Be factual with everything, don't get emotional and don't give up! There's always the option of contacting a consumer advocate at a local tv station if you want to pursue that route. Good luck!

 

by definition, this does not qualify as a lemon. First off, those laws only apply to NEW cars. It's impossible to enforce them on a used car, well, cause it is.

The issue here is ethics in business practices, and these morons don't have any.

Contacting the AG consumer affairs division is an excellent idea.

 

Not trying to get lawyer here, but in RI, we have a lemon law for used cars as well. It's something like 2 or 3 failed attempts to repair the same problem within a 30 (?) day period. That's why I suggested calling the AG - they'll know if her situation applies under a lemon law or some other. And it's always nice if the dealer gets a call from someone in the AG's office doing an inquiry

 

The BBB won't do jack. If the business desides to ignore your complaint, the BBB will do nothing to help you. Plus the BBB actually has a vested interest in the registered businesses under it, because this is where they get paid from.

If it's your feeling that you have been intentionally ripped off, file a complaint against the business with the Attorney General's Office in the state they operate.

I came down hard on a company out of Utah that ripped me off majorly, not car related, something else. I never used an attorney. Collected hard evidence on their fradulent business practices myself vigilante style. Then I turned it over to the proper state authorities along with my complaint. It helped trigger a state investigation on the business as well as a third lawsuit. It made the news. The business then agreed to comply with my demands and sent me a hand signed refund check overnight delivery. The ammount was well in the multiple thousands.

If you feel you've been cheated, take no chit from anyone. Just goes to show you that if you **** of the wrong customer, it can have consequenses.

 

You have a 94 vett.I know it is throwing an opti code ,the water pump must also be bad,it may be the sensor for the pick up for the distributor.
If it were me video camera comes to mind .Video tape your car and under the water pump where the opti is.Take the video camera with you.Tape the whole car to show no damage around the entire car.
I would ask to see the book time for replacing the wires on the opti.
You most likely need an opti but that is about $459.00 plus labor.
You will also have to replace the water pump about another $350.00.
By the time you are done fixing the car you can be out about $2000.00
and if they are realy picking up 1/2 the bill you might come out money ahead.
If you go to another mechanic you will be out about $2000.00 for the opti repair/waterpump .If you take the original dlr to small claims court you can only get your $313.00 back.
I would calm down and see if you can go to the service manager and talk to him first.The work in good faith comes to mind and using those words does have an effect if used correctly.
I purchased this car in good fath,I had you repair my car in good faith.
If you go to small claims court in most cases you will recieve your money back if the problem was not fixed.At times even if the car is fixed and you feel you paid to much for the repair ,you can get the differance back .
I would hold them to the 50/50 contract on this one but, I would get the managers involved.
With only 3 bbb complaints in the last few years ,I wouldn't think they want to **** you off.
I would also ask what their hourly rate is before you let work begin.
You also need to the get the salesman you bought your car from into the picture.I am sure he wants future sales from you .No one wants a bad name for their business.I don't think $313.00 for wires is out of the question for an LT1 motor.I would be thinking of the cheapest fix first,not going right to the opti and water pump.
Wires are a start.
If you go into a repair shop thinking you will get ripped off you usually will.
People ask me all the time where is a good repair shop?
I have never seen a good repair shop ,all they do is what someone tells them to do, THE LYING MECHANIC.
In your area a bad name could crush the shop.
Just 3 mths ago I got ripped for $1300.00 for a tune up after I told them it broke the rod and the piston was jamed up in the head.Did they listen? no they did a tune up and didn't even do a compression check.They told me that was extra
Yes I had to buy a new car for the wife.

 

The BBB is there to represent the consumer, bot the businesses. I have had great success using the BBB on several occasions...

 

by definition, this does not qualify as a lemon. First off, those laws only apply to NEW cars. It's impossible to enforce them on a used car, well, cause it is.
....Well, actually alot of states have "lemon laws" for used cars bought from dealers. We have one in AZ, although it might not be technically a lemon law, that's what they call it

 

I don't know what you do during the day, the fix, but you do have options. I agree with bogus, stop, breathe, think it through and now do what you gotta do.

If you don't think it's worth your time to pursue this further, that's fine, and thanks for the warning re The Corvette Collection.

If you do feel it's worth it, please look at some of the advice given in the posts above. And it's very likely that going the BBB, Small Claims and County Consumer Affairs routes will cost you time, but very little, if any, money.

Just be aware, as said before, if it is the Opti, there may be other things related to it that could go, or have already gone wrong such as the water pump. YOu will find this out (and hopefully, we'll be wrong) at a reputable shop.

Unless you know of a good, knowledgeable Corvette shop, I'd first look in the advanced search section and/or post a new thread in the regional section (up front page, of the CF) asking for references to a good shop.

Good luck.

PS redrose is right. It has nothing to do with a "trial jury" and everything to do with those in the legal system who, at the very least, like to see someone "represented". Especially when it is against (or "versus" a defendant known as ...) a used car dealer.

PS Note thread on two shops in Downers Grove, 23 m from you. Just did your search for you.

 

The BBB notifies the business about your complaint and requests their response within a certain ammount of days. It's totally up to the business to respond or not. If the business chooses not to not respond, the BBB will simply add a complaint as unanwered or unresolved to their rating and that's it. They won't do anything else.

The businesses you have filed against have apperantly chosen to respond, and that's great but that doesn't always happen with other businesses. If they simply would have chosen to ignore the complaint, the BBB does not do much else for you.

The company in Utah that I spoke of above had over 280 unanswered and/or unresolved consumer complaints against them with the BBB, yet they where still in business. They chose to ignore my complaint with the BBB. All the BBB did was add my complaint to those 280 plus after the aloted days the business had to respond to me expired, and sent me an automated e-mail telling me to contact other authorities. That's it.

It was not until I contacted their AG with evidence which helped promt a lawsuit and a state investigation, did they respond and comply to my demands. That was like kicking them in the *****.

My point is that the BBB cannot enforce anything upon the business but a rating. They can't make the business hand you your money back or anything like that. So don't get your hopes up that the business will comply to your demands with a BBB complaint. They might, but it's totally up to the business themselves to respond or not.

If you want to get their attention, contact the state's AG.

 

Speaking of BBB and accountability, I have a serious issue with Napa Auto Parts and need to roll some heads at two locations.

I've been told all their stores are privately owned and operated, so their corporate is probably disconnected from the store operation.

Who would be most effective to bitch at? I was planning on just going to whoever's in charge regionally if anyone, above the store owners.

 

Is anyone on the Forum close enough to this area to help this women out? I hate hearing stories like this, and I know the are plenty of reputable shops that don't like hearing issues like this either! That is the problem with these cars, if you can't work on them yourself, or know someone you trust that understands them, you are at these crooks mercy!

 

Write or paste the complaint at the top of post to Better business bureau, Department of Consumer Affairs, District and City Attorney . CC to all these people and to the Corvette dealer thats screwing you over. I got a doctor in trouble with the pen and received quite a few dollars back from businesses just by complaining and CCing letters to these folks. This does work. I put a lawyer out of business for a while with a negative complaint to the BBB. She couldnt find any work because anyone who checked her credentials saw this complaint. Dont ask me how I know. Revenge is a meal best served cold...hahah P.S... Small claims is a breeze... take em to court

 

I am fairly familar with Corvette Collection of Plainfield Illinois, but no longer live in the area. They sold me my 87 Vette (which I still have), and I was satisfied with the deal, but not the after purchase repairs (which were small items to be sure, but never the less I felt should of been taken care of). That was back in 1991, but the ownership has remained the same to my knowledge. Since I do 99% of my own work on my Vettes, I knew how to fix these small issues, but just felt that they should of taken care of them (especially supplying the small parts that were involved). However, they tried to blow me off, and I wasn't having it, and we then reached an agreement on what they would fix, and what they would simply supply the parts for. I learned a lesson in that I would never purchase a used vehicle of any kind and expect the used car seller to fix something after the fact! In other words, get it fixed before the sale goes through, or expect to take it elsewhere. Most used car sales lots only fix a vehicle to sell it. They (including Corvette Collection back in 1991) normally do not take in outside work, and you would be foolish to take a Vette there for repair, since their work by the very nature of the business is "do the least necessary to get it out the door". I would not want to take any vehicle to that type of business for repair.

Face it (as stated above), if you need someone else to work on these cars, you are at their mercy. These are older vehicles, and stuff breaks. Being taken care of (as opposed to being just "taken") is a matter of checking out the reputable shops from the "not so reputable".

As for getting compensation, small claims court is your next step. As for getting the Vette fixed, there are a couple of Vette shops in the western suburbs, but I cannot recommend any, since like I stated, I do my own work.

As for the BBB, they are a joke, but I would file a report. The only "good" thing that the BBB does is warn other folks to beware (if they bother to check on a company before purchase). They try to go to bat for you, but there is little teeth to them, and therefore little resolution. The only threat they have of using (for teeth) is the bad report. So file, and maybe the Corvette Collection will want to restore their tarnished rep. Like I said, they have been in business for many years, which is in your favor.

Good luck,
Plasticman

 

This kind of stuff piZZZ's me off.. If there is anything I can do to help let me know...
-=Rick