Fed Up With Tpis
Thread Starter
Advanced
Joined: Jun 2004
Posts: 51
Likes: 0
From: Lake of the Ozarks, Mo
Fed Up With Tpis
ITS TO BAD THESE GUYS HAVE SUCH A SORRY CUSTOMER SERVICE ETHIC !!!!
I like there products but man, I ordered a throttle body on monday, which they had in stock, Wednesday I called back and they stiil hadnt processed my order, I called this morning and this guy, who didnt give his name said, It has shipped if you dont get it call us, and he hung up on me. Thats my last order with them ever !!!!!!!!!!!!!!!!!!!!!!!!!!!
I like there products but man, I ordered a throttle body on monday, which they had in stock, Wednesday I called back and they stiil hadnt processed my order, I called this morning and this guy, who didnt give his name said, It has shipped if you dont get it call us, and he hung up on me. Thats my last order with them ever !!!!!!!!!!!!!!!!!!!!!!!!!!!
Melting Slicks
Joined: Dec 2006
Posts: 3,374
Likes: 86
From: Corbin KY
I ordered some items from them a few weeks ago and the guy I talked to was very nice and even very helpfull with some cam questions.
Maybe it is just one certain person there because I have heard others say the same as you.
I have a few other items to order from them, we will see how it goes.
Maybe it is just one certain person there because I have heard others say the same as you.
I have a few other items to order from them, we will see how it goes.
Thread Starter
Advanced
Joined: Jun 2004
Posts: 51
Likes: 0
From: Lake of the Ozarks, Mo
Bad thing is, I live about 100 miles from them. I could have hitch hiked up there and got it by now. And this morning all I wanted was a tracking number, but I couldn't even get that before he hung up on me.
Team Owner
Joined: Oct 2006
Posts: 20,393
Likes: 431
St. Jude Donor '08-'09-'10-'11-'12-'13-'14-'15-'16-'17
NCM Member '09
Maybe I was doing something wrong, but it took 3 weeks to get an answer about a Mini-Ram question....
FIRST Fuel Injection was right on the ball though, answering what had to be some of the simplest questions.
Pretty easy to see which way I want to go....
FIRST Fuel Injection was right on the ball though, answering what had to be some of the simplest questions.
Pretty easy to see which way I want to go....
Team Owner
Joined: Jul 2004
Posts: 28,432
Likes: 3,285
From: Hartford WI
www.hightechmotorsport.com might have better answers for you. I have worked with TPIS on their headers. If you are lucky, you get your answers. If not, go fawk yourself was their attidude.
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Pro
Joined: Mar 1999
Posts: 678
Likes: 0
From: Oslo, Norway
This is not my experience at all. I live in Norway and have boughtsome things from them headers and intake components and other smaller things.
Everytime they have been polite and answered my questions even if they were a lot. I got my items fast.
So I cannot recognize any bad customer treatment at all.
And the items i bought has been up to my expectations.
I even phoned not thinking of the time difference of 6 hours and the boss got the phone
Everytime they have been polite and answered my questions even if they were a lot. I got my items fast.
So I cannot recognize any bad customer treatment at all.
And the items i bought has been up to my expectations.
I even phoned not thinking of the time difference of 6 hours and the boss got the phone
Burning Brakes
Joined: Aug 2006
Posts: 1,123
Likes: 1
From: Rockland County NY
Been there, done that....with the same results. The guys at First had a response to my email question before the day was over.
Racer
Joined: Sep 2000
Posts: 374
Likes: 0
From: Amarillo Tx
, Tom
Burning Brakes
Joined: Feb 2008
Posts: 988
Likes: 7
From: Sarasota Fl
I just emailed them a link to this post. Hopefully this will wake them up to how poor their service (not products) can be sometimes. (That is if they even open my email ever). 
Last edited by janarvae; Jun 20, 2008 at 08:00 PM.
Race Director
Joined: Feb 2004
Posts: 12,518
Likes: 19
My crappy dealings started with them in 1995. Every 5 years or so, I forget about the past shii1ty treatment, and order something. I quickly realize how bad they are.
They have been consistantly poor, and cocky as hell when you call to inquire.
Once I caught them flat out lying to me, I wrote them off.
They have been consistantly poor, and cocky as hell when you call to inquire.
Once I caught them flat out lying to me, I wrote them off.
Last edited by Pete K; Jun 21, 2008 at 09:18 AM. Reason: spelling corrections
Race Director
Joined: Feb 2004
Posts: 12,518
Likes: 19
As I mentioned, they have a long history of less than par service.
Based on similar threads in the past, they likely will not reply. If they do, they will offer a cocky explanation.
Instructor
Joined: Jan 2001
Posts: 113
Likes: 0
From: Pueblo CO
i believe myron, the owner, made a bundle of cash by selling the "miniram" to chevrolet years ago. if thats story is true, he made his money long ago and runs the busines as a hobby, which would explain everything.
Le Mans Master
Joined: Jul 2000
Posts: 5,012
Likes: 5
From: OKC OK
I (and some friends) bought some parts from them years ago and received nothing but poor quality parts and crappy customer service...i've not done business with them since, and think their stuff is out dated, over priced, and over hyped
Le Mans Master
Joined: Jan 2003
Posts: 5,858
Likes: 7
From: Santa Maria CA
In 2002 I ordered a head gasket from them. It arrived all bent up which was not their fault. I was in the military at the time, and our base mail handlers always seemed to bang up my packages.
I called TPIS and I believe I spoke to a guy named chris. He quickly shipped me a new head gasket with no fuss or attutude for free. He was nice about it and even told me he did not need the old gasket back. He basically took my word for it (which was true still). They double packed the new one and this one arrived undamaged. The only things I've bough from them was my Random Tech cat, a thermostat, and their fuel injector cleaning service.
I called TPIS and I believe I spoke to a guy named chris. He quickly shipped me a new head gasket with no fuss or attutude for free. He was nice about it and even told me he did not need the old gasket back. He basically took my word for it (which was true still). They double packed the new one and this one arrived undamaged. The only things I've bough from them was my Random Tech cat, a thermostat, and their fuel injector cleaning service.
Advanced
Joined: Nov 2006
Posts: 62
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From: Texas
