HYPERTECH customer service
Thread Starter
Le Mans Master
Joined: Oct 2000
Posts: 5,086
Likes: 0
From: Northern tip of Virginia
HYPERTECH customer service
Saturday, I had a problem dowloading their programm into my car.
It was all MY fault, but I totaly messed up the computer to the point that the car wouldnt even start.
I mailed the computer AND programmer back to them on Monday afternoon and had it back, AND installed Wednesday MORNING!!!!!!!!
No lectures, no nasty comments, just "we want to make it right"
They even paid the next day air to get it back to me. My only out of pocket cost was to ship TO them
Based on their EXELLENT customer service, I would HIGHLY recommend this company for any future purchase considerations.
ALL companies could learn a little something about customer relations from these people.
THANKS GARY!!!!
Phil
[Modified by Phil-tha-Rush, 3:13 PM 11/13/2002]
It was all MY fault, but I totaly messed up the computer to the point that the car wouldnt even start.
I mailed the computer AND programmer back to them on Monday afternoon and had it back, AND installed Wednesday MORNING!!!!!!!!
No lectures, no nasty comments, just "we want to make it right"
They even paid the next day air to get it back to me. My only out of pocket cost was to ship TO them
Based on their EXELLENT customer service, I would HIGHLY recommend this company for any future purchase considerations.
ALL companies could learn a little something about customer relations from these people.
THANKS GARY!!!!
Phil
[Modified by Phil-tha-Rush, 3:13 PM 11/13/2002]
Melting Slicks
Joined: May 2001
Posts: 2,143
Likes: 7
From: San Diego CA
Re: HYPERTECH customer service (Phil-tha-Rush)
I seem to remember that quite a while ago someone lambasted HyperTech. Maybe he just got them on a bad day or maybe they got the message.
Good customer service is a requirement to staying in business.
Good customer service is a requirement to staying in business.
