C4 Tech/Performance L98 Corvette and LT1 Corvette Technical Info, Internal Engine, External Engine

HYPERTECH customer service

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Old Nov 13, 2002 | 02:18 PM
  #1  
Phil-tha-Rush's Avatar
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Default HYPERTECH customer service

Saturday, I had a problem dowloading their programm into my car.
It was all MY fault, but I totaly messed up the computer to the point that the car wouldnt even start.

I mailed the computer AND programmer back to them on Monday afternoon and had it back, AND installed Wednesday MORNING!!!!!!!!

No lectures, no nasty comments, just "we want to make it right"
They even paid the next day air to get it back to me. My only out of pocket cost was to ship TO them

Based on their EXELLENT customer service, I would HIGHLY recommend this company for any future purchase considerations.

ALL companies could learn a little something about customer relations from these people.
THANKS GARY!!!!

Phil


[Modified by Phil-tha-Rush, 3:13 PM 11/13/2002]
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Old Nov 13, 2002 | 03:01 PM
  #2  
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Default Re: HYPERTECH customer service (Phil-tha-Rush)

It's nice to see that
some companies still care
about their customers.
That's the way it should be.
bhamvett
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Old Nov 13, 2002 | 06:10 PM
  #3  
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Default Re: HYPERTECH customer service (bhamvett)

:cool:
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Old Nov 13, 2002 | 09:56 PM
  #4  
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Default Re: HYPERTECH customer service (redcorvettedave)

I got a Hypertech chip in my car. :conehead
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Old Nov 13, 2002 | 10:59 PM
  #5  
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Default Re: HYPERTECH customer service (Rynda)

as do i
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Old Nov 14, 2002 | 08:17 PM
  #6  
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Default Re: HYPERTECH customer service (Phil-tha-Rush)

I seem to remember that quite a while ago someone lambasted HyperTech. Maybe he just got them on a bad day or maybe they got the message.

Good customer service is a requirement to staying in business.
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