i guess TERRY made a big name for himself on this forum! :mad it might not be TPIS it just there brainless employee's :lol:

 

Not to be a dingal-butt but the vette version is $1230 for a LTish intake ($200 wholesale) and fuel rail kit ($150 w/ adj fuel pressure kit) with rubber hoses.

 

What ever happened to "go ahead and post it on the forum"? :rofl:

 

TPIS pissed me off a while back, and will never see another cent from me:mad !

I bought their TPIS/AFR L98 heads, which the first pair had ungodly casting flash in all the water passages, & non-matching pushrod guides. So I sent them back, on my dime for exchange. The second time around, still with non-matching guides, I had 3 valve seats not correctly pressed into the heads, & a spring pocket cut under sized so that the spring had a 0.125" gap underneath one side! After calling a few times to TPIS:banghead:, we came to the conclusion that it would be best to ship them off to AFR (on my dime) to be repaired. Keep in mind TPIS gets these heads bare from AFR & installs everything:skep:!

Now, AFR on the other hand was really cool about it, even though it wasn’t their problem, they fixed everything for free:thumbs:!

So lets recap: TPIS charges premium prices for everything, sends out Cams way out of spec all the time, sends out $1875 heads that were junk, tells people to buy the wrong parts (on the customers dime) to make their product work, and the list goes on:cuss!

Hummm- WOW sounds kind of like S&M; Oh master please beat me harder, I am but a worthless consumer who deserves nothing but punishment:rolleyes:!

:crazy:NanoBrain:crazy:

 

You're lucky you didn't talk to the owner...one of the most aggrogant ****** i've ever dealt with on the phone.

That said, i have generally had good dealings with Chris. The second guy you spoke to is an A-hole. You might want to call Chris again and explain that he sent you in the wrong driection and in the grand scheme of things, they should help you out now in some way. They know you're going to need more stuff, so it would be in their best interest to help you with a minor part correction and possibly sell you another big ticket item. Then IF you don't get satisfaction....go someplace else.

 

Thanks for the heads up, guys. I was all set to order a new cam from these guys - I guess I'll spend my $$$ elsewhere. Nice to see that the Forum can set us straight on vendors who don't give a rats azz.

 

Two years is a long time but the guy bought a $1300 intake (after all the parts are purchased) which he has yet to install. It's still new. I'm guessing this is a big sale for TPIS which can't have the hugest customer base. If they knew their market they would be striving to keep each and every one of their customers in smiles. **** off one of us and it travels fast and Corvette owners have a lot of money to spend elsewhere. :leaving:

That being said, I had a fairly good experience with them when I bought my 52mm TB. They even threw in a fancy TPIS billet dress up cover for it!

They sure think their stuff is worth a lot of money, though.

Hope they resolve the problem as it would be in their best interests. :cheers:

 

To an extent, I agree. 2 years is far too long to wait to call about a missing part. HOWEVER, being that I did customer service for Walmart.com (NOT walmart stores), if a customer calls us and says there is a part missing from something they ordered (typically shelves, computers, etc.), we don't ask questions, we send them the part they claim is missing. True, some people are trying to get over on us, but how can the company be the judge of that.

What happened here is **** poor customer service. And the "$32" fittings probably only cost TPIS $5-$10, so it's not like they will go broke helping out a customer, even though the customer chose to wait a long time to voice his complaint.

 

I had a bad transaction with them too. My buddy also had a similar experience. No more money from us!!! :mad

 

I'll give you my $.02 on the situation (from experience IN the speed shop biz and in my cryo biz)... TPIS was wrong in this situation; I don't care if it was 5 years ago they didn't include all of the necessary hardware and you DID call them about it initially and were given the wrong info at that time as well. You can't please everyone all the time in the performance aftermarket but you can certainly try; especially when it's a pretty insignificant part. Abuse/sarcasm from the tech people is WRONG no matter how you put it...I've told a customer to fu#$ off before and immediately regretted it (though it WAS deserved)! I've used TPIS products in the past (MR's and their headers) and they make nice products but you do pay a premium for it...I will also go even farther in saying it surprises me that Myron Cottrell emailed you back. I'm impressed! Because he's known to be one of the biggest ****** in the industry, and an arrogant SOB to boot. I'll say one thing about LPE; John Lingenfelter is accessable, and is very nice and down to earth. When we were running the full NHRA schedule with the Super Stock car we had dinner with him on a couple of occasions and he is the NICEST guy you will ever meet...He also let us use his clutch machine at the track to re-grind our disks. Cottrell I met at SEMA several years ago and I was so put off by his attitude that I swore I, nor our shop, would ever buy any of his products unless specifically asked for by a customer and then we'd try to source it through other means.
-Jeb

 

Hello everyone, this is Terry from TPiS. Thought I would share my side of the story.

I received a call from this guy back in July of 2000, 3 YEARS AGO! He called and said he did not receive intake bolts with his Mini-Ram, so I sent them out no charge, and no questions.

Now THREE years later he calls back and says he did not receive these fittings, no problem typically. But this guy has NEVER BOUGHT ANYTHING from us. He said he bought it from a shop in Canada, well this shop is not even in our data base. This guy is not our customer.

Everything he says seems to be a lie, and he has a poor attitude to boot.

So I have on file a guy we sent free ARP mounting bolts to THREE years ago, who supposedly bought the intake set up from a shop. And of course the shop is now out of business. And the shop is not even in our data base, which dates back to the mid 80's. AND he does not have a receipt.

I am sure this is a swap meet/second hand Mini-Ram. If we would have found ANY proof in our computer of a sale, even to one of our resellers we would have taken care of it.

Bottom line have a good attitude and we will take care of you. Have a bad attitude, with any company and the results will be less than satisfying.

How can we have bad "customer service" when we are not dealing with a customer! Just a guy trying to get free parts.

 

I won't repond to Terry (plastic1) due to the fact that I just got off the phone with Myron Cottrell, he was very interesred in resolving the problem. He agreeed to send me the fittings for free if I pay the shipping, which I feel is fair. It's good that the president of TPIS stepped up and did the right thing. Thank you.

 

Dude you got some serious *****.....you personally have been an butt (your lucky this thing edits out what I really said) to everyone I know who has called you......you seem to think you are better or something...... I don't give a flying f$%@ about this deal.... But your guys need some work on there people skills...


Exotic Muscle in Tempe AZ......Talk to Trevor or Merle now that is cust service..........

I hope I meet you in person one day TERRY.....we can have a real face to face..


[Modified by buell_freak, 3:28 PM 6/11/2003]

 

No offense, but in all honesty, if you don't respond to his statement, it makes it look like it's him telling the truth.. Those are some pretty harse comments to just drop... Is it a 3 year old deal? Is it from a swap meet? Or is this a Bill Clinton cover up on TPIS's end?

 

WHO CARES IF IT'S A 3 YEAR OLD DEAL?!? AND WHO CARES IF IT'S A USED UNIT - IT'S STILL A TPiS PRODUCT!!!

If someone buys a 3-year-old used car through a private sale, it's still covered under warrantee which the manufacturer will still honor. Why? BECAUSE THEY STAND BEHIND THEIR PRODUCTS!!! Why can't TPiS behave this way? You guys are not that big of a company, so seriously you should be bending over BACKWARDS to help out someone who's decided to spend their hard earned money on something you designed and built.

And regardless of whether this guy bought this unit through you or not, think about the amount of business you have potentially lost because he's had to go to the PRESIDENT of the company to get a $30 part to fix a problem that he had with YOUR product.

I was looking at ordering a set of over-priced TPiS long tube runners soon too. FAT CHANCE NOW!!! So keep thinkin' you guys are top-dog...it's only a matter of time before the people on forums like this bring you down.

 

CorvetteKid:

Buy EM long tubes best around...www.exoticmuscle.com

 

This is not a warranty issue, which by the way is one year. This is a lost parts, so send me more for free issue.

 

Once again, I didn't loose any parts ... I called when I first received the intake because I thought I was missing some parts, and you told me the parts in the catalog picture were not for my application. I faxed you my bill of sale and you sent out intake bolts that were not in my kit.


Although I'm satisfied with Myron's solution to this problem, I feel YOU could have handled the situation much better. My advise to you is to work with the customer and NEVER be sarcastic or rude, this type of behavior is purely negative for TPIS.


Even if a company sells the best products ... it still has to match that with the same level of customer service to be considered a good business. Maybe we can discuss this futher at next years SEMA show in person, I'm sure your attitude would change.

 

do you still have that bill of sale? if so scan it and post it. that will put an end to terrys "bill clinton cover up" since he says you never bought that intake from them or any of their dealers.


[Modified by neverendingproject, 11:35 PM 6/11/2003]

 

:lurk: :crazy: :confused: :p: