No response from Carputing...
Thread Starter
Race Director
Joined: Oct 2000
Posts: 14,064
Likes: 1,166
From: N. Alabama
No response from Carputing...
I am entertaining the idea of getting the edit program from Carputing. I explained to them by e-mail (since I saw no phone number on their web page) that since installing the hot cam, I need to reprogram my vette. I haved not heard from them yesterday nor today. Do they not respond to emails? Do they have a telephone number for the public? :confused:
Thread Starter
Race Director
Joined: Oct 2000
Posts: 14,064
Likes: 1,166
From: N. Alabama
Re: No response from Carputing... (southern_son)
My e-mail seems to working OK. Now I am wondering if I really had a problem, would anyone be there to help me with their product? I think I may need to search elsewhere for another program.
Melting Slicks
Joined: Dec 1999
Posts: 2,816
Likes: 2
From: Austin, TX
Re: No response from Carputing... (LT4POWR)
Same here -- I bought mine about 1-1/2 years ago. They bent over backwards helping me out with a rush shippment and even helped fix a corrupt file prefiously flashed by a 'professional' tuner.
Thread Starter
Race Director
Joined: Oct 2000
Posts: 14,064
Likes: 1,166
From: N. Alabama
Re: No response from Carputing... (southern_son)
Well, perhaps their support is not what it used to be. I still have no word 10 days later. Actually, the factory program is not too bad with the hot cam. I think I'll cool off on the buying of the edit program until I learn more about the company. Thanks for the responses. :cheers:
Racer
Joined: Apr 2003
Posts: 296
Likes: 0
From: Houston Texas
Re: No response from Carputing... (southern_son)
I just ordered mine and had prompt responses every time I sent them e-mail. They might have had a minimum wage guy handling some of the email. Did you ask any technical questions? Try sending them a simple email asking if their email is functional, and that you didn't appreciate the lack of response. I'd do it nicely at first cause these guys have been rather easy to get along with. I sent them technical questions and the guy that fielded mine was very prompt and knowledgeable. They're good people, but there are bad apples everywhere. :thumbs:
[Modified by speedracer1996, 11:55 PM 7/26/2003]
[Modified by speedracer1996, 11:55 PM 7/26/2003]
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Thread Starter
Race Director
Joined: Oct 2000
Posts: 14,064
Likes: 1,166
From: N. Alabama
Re: No response from Carputing... (speedracer1996)
I guess my first experience was an anomoly. I just sent another e-mail. I am glad to hear that others are having good experiences since they are the only game in town. Thanks for the input. :cheers: