Finally GM responds
09-09-2005, 09:20 PM
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Finally GM responds
I have a 01. it has been consuming oil from day one. It started with a quart every 2700 miles and GM would not do anything unless it was less than one quart every 1000 miles. Here I am at 48,000 miles out of warranty and I am using a quart every 900 miles. After much work on my part GM agree to fix at no cost. It has been a long haul but I final got them to stand by their product. I still need to fight for the loaner car once it goes in for the week to get the engine pulled. 
09-09-2005, 09:49 PM
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Congratulations, Quicksilver. With your tenacity and patience, you were finally able to get GM to take care of a very troublesome factory fault and consumer issue. Good job. Let us know how it turns out.
Best Wishes to You,
Eden
Best Wishes to You,
Eden
09-09-2005, 10:10 PM
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09-09-2005, 10:29 PM
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Personally I find it very disapointing and alarming that it takes an "act of God" to get GM to move on such issues!
But good for you Glad to hear they'll fix you up
But good for you
Glad to hear they'll fix you up
09-09-2005, 10:49 PM
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Glad your persistence paid off. I had the rings replaced in mine about three years ago and the tech did a great job. No more oil consumption and the car runs great. Hope yours turns out as well as mine did.
09-09-2005, 10:53 PM
#11
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Originally Posted by 2001 quicksilver
I have a 01. it has been consuming oil from day one. It started with a quart every 2700 miles and GM would not do anything unless it was less than one quart every 1000 miles. Here I am at 48,000 miles out of warranty and I am using a quart every 900 miles. After much work on my part GM agree to fix at no cost. It has been a long haul but I final got them to stand by their product. I still need to fight for the loaner car once it goes in for the week to get the engine pulled.
A good friend just had his rings AND pistons replaced for oil issues under the bulletin. I thought that to be interesting.
Ed
09-09-2005, 11:03 PM
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Originally Posted by 2001 quicksilver
I have a 01. it has been consuming oil from day one. It started with a quart every 2700 miles and GM would not do anything unless it was less than one quart every 1000 miles. Here I am at 48,000 miles out of warranty and I am using a quart every 900 miles. After much work on my part GM agree to fix at no cost. It has been a long haul but I final got them to stand by their product. I still need to fight for the loaner car once it goes in for the week to get the engine pulled.
Write letters, call, e-mail? To whom did you address your complaint?
How long did take?
09-09-2005, 11:26 PM
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it took too long! !!!
I had called GM complaint line when the car was new and under warranty. I opened a file. I watched the oil consumption increase then callled GM back (about 4 years later). This time they addressed the problem. I have the name of a great GM customer service rep. who helped me if you need it. The next would have been legal action if this did not work.
09-10-2005, 12:19 AM
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Originally Posted by 2001 quicksilver
I had called GM complaint line when the car was new and under warranty. I opened a file. I watched the oil consumption increase then callled GM back (about 4 years later). This time they addressed the problem. I have the name of a great GM customer service rep. who helped me if you need it. The next would have been legal action if this did not work.
09-10-2005, 01:01 AM
#17
What is the powertrain warranty on C5s? Many cars have three different warranties.
Bumper to bumper
Powertrain (what this would fall under)
Rust / corrosion
I know on my old Focus it was like 3 year 36K mile bumper to bumper, 5 year 50K mile powertrain and something even longer regarding rust for the body panels.
Bumper to bumper
Powertrain (what this would fall under)
Rust / corrosion
I know on my old Focus it was like 3 year 36K mile bumper to bumper, 5 year 50K mile powertrain and something even longer regarding rust for the body panels.
09-10-2005, 01:04 AM
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Happy it went your way!
