GMPartsDirect service/experience?
Thread Starter
Instructor
Joined: Aug 2004
Posts: 230
Likes: 0
GMPartsDirect service/experience?
Hello all,
I ordered a set of the ceramic brake pads from gmpartsdirect a week ago, and they have been on 'special order' ever since. My 2 customer service emails have not been answered either.
A local dealer said it would take them just 2 days to special order the same pads. I know people have ordered these pads from gmpartsdirect before, but what's with the delay? And slow customer service?
Brian
'00 FRC
I ordered a set of the ceramic brake pads from gmpartsdirect a week ago, and they have been on 'special order' ever since. My 2 customer service emails have not been answered either.
A local dealer said it would take them just 2 days to special order the same pads. I know people have ordered these pads from gmpartsdirect before, but what's with the delay? And slow customer service?
Brian
'00 FRC
Race Director
Joined: Sep 2004
Posts: 17,786
Likes: 4
From: Redsox, Pats, Celts & Bruins !!! Redsox Nation !!!
St. Jude Donor '06-'07-'08-'09-'10-'11-'12
For regular parts, thier prices are great, but thier shipping costs are high.
Try Fred Beans or Fitchner Chevy
http://www.trademotion.com/splash/in...?siteid=214152
http://temp.corvetteforum.net/c5/ken...rtspage1.shtml
Try Fred Beans or Fitchner Chevy
http://www.trademotion.com/splash/in...?siteid=214152
http://temp.corvetteforum.net/c5/ken...rtspage1.shtml
Thread Starter
Instructor
Joined: Aug 2004
Posts: 230
Likes: 0
Originally Posted by R.P.
I waited almost 4 weeks for my Z06 sway bars..... I won`t order from them for anything urgent, otherwise the pricing is great!
guess i'm going easy on the brakes til then!
Pro
Joined: Apr 2006
Posts: 742
Likes: 0
From: New Bern NC
I've ordered a couple of things from them. One part (Esky door handles for the Z71) took a little over a month but I did replacement an A pillar for my old 02 Camaro SS that took about 2 weeks. I found shipping to be reasonable and I paid a lille over half of what I would through a dealership.
Race Director
Joined: Jul 2005
Posts: 11,308
Likes: 1
From: The Beautiful Greater Bay Area California
Originally Posted by screw991le
For regular parts, thier prices are great, but thier shipping costs are high.
Try Fred Beans or Fitchner Chevy
http://www.trademotion.com/splash/in...?siteid=214152
http://temp.corvetteforum.net/c5/ken...rtspage1.shtml
Try Fred Beans or Fitchner Chevy
http://www.trademotion.com/splash/in...?siteid=214152
http://temp.corvetteforum.net/c5/ken...rtspage1.shtml
Racer
Joined: Feb 2004
Posts: 423
Likes: 0
From: Central NJ
While you will not get personal service from them, you get to know the pricing right away and will generally receive the items right away.
I know others here support Fred Beans and Fitchner; I have purchased items from them as well, but my past experience has been that for smaller parts, neither Gene or Fitchner respond to my email requests for pricing - I don't think I should have to chase after someone to give them my business. This makes me rely on GM parts direct that much more, and Gene and Fitchner less.
my $.02
I know others here support Fred Beans and Fitchner; I have purchased items from them as well, but my past experience has been that for smaller parts, neither Gene or Fitchner respond to my email requests for pricing - I don't think I should have to chase after someone to give them my business. This makes me rely on GM parts direct that much more, and Gene and Fitchner less.
my $.02
Instructor
Joined: Jul 2004
Posts: 184
Likes: 0
From: Maspeth New York
Lots of people have had problems with them lately. I dont like the fact that it is not possible to speak to anybody. I have ordered from them once or twice and never had a problem but lots of people I know have had problems with them.
Mark
Mark
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Instructor
Joined: Sep 2005
Posts: 205
Likes: 0
From: Bay Area CA
their prices are pretty good, but like the others mentioned, if you need parts fast it's not the place to order from. i've had parts on special order for 2-3 weeks before it got shipped out. i had time to wait so the delay wasn't a biggie for me.
i also like to order from https://www.partszoneonline.com/index.php. they reply within 1-2 days for quotes and their shipping prices are very reasonable.
i also like to order from https://www.partszoneonline.com/index.php. they reply within 1-2 days for quotes and their shipping prices are very reasonable.
Supporting Tuner
Joined: Sep 2004
Posts: 51,896
Likes: 39
From: ================== Houston, Texas www.englandgreen.com ================== Necessary Evil™ __________
CI 6-7-8-9-10 Veteran
St. Jude Donor '05-'06-'07-'08-'09-'10-'11-'12-'13-'14
You might want to look in on this current thread... http://forums.corvetteforum.com/show....php?t=1376658
Melting Slicks
Joined: Dec 2005
Posts: 2,291
Likes: 0
From: sterling ct
terrible- they have no communication ability- form responces, they are not shipping from gm direct it is a dealership that the parts come from. buy from fred beans or thunder racing, gmdirect can kiss my a*s i waited 4 weeks for a clutch
