ECS...talk about customer relationships
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Race Director
Joined: Aug 2004
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From: Winston-Salem North Carolina
St. Jude Donor '08-'09
ECS...talk about customer relationships
This is about Doug and Chris at East Coast Superchargers/Supercars. I'm not a big spender at their shop, I had a rps clutch installed and a dyno tune done to my car. It was professionaly done and the price was on par with other shops. The thumbs up is for the fact that these shop owners really hang out with their customers and become friends. I've gone go carting in Delware with them a few times, Supercharger John's Mega Bash, I volunteered to help a forum member with his house move and chris was there, and most recently Watkins Glen Raceway for two days of hi-speed driving, with a forum members including Doug. Doug lugged my generator and EZ up canopy in his trailer. Doug even let me go on a ride along in his car at WGI, to learn. I don't know too many shop owners who'd do that with as little money as I've spent there. I've called the shop and asked questions about stuff I'm curious about, and have gotten complete answers without them selling me anything. I've stoped in the shop without buying anything, just to look around and b.s. Even the guys who are hourly employees at the shop are great, I just can't say enough about the down to earth attitude they have there. I wish them all the success in the world.
Burning Brakes
Joined: Apr 2006
Posts: 758
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From: burlington north carolina
yeah they are forsure top notch. ive called them a few times to get info. they have always anwered all my questions and returned all my calls unlike some other places i have contacted.
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From: ================== Houston, Texas www.englandgreen.com ================== Necessary Evil™ __________
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St. Jude Donor '05-'06-'07-'08-'09-'10-'11-'12-'13-'14
Originally Posted by jersey jay
Who is this Chris fellow you speak of, does he work there? 
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From: ================== Houston, Texas www.englandgreen.com ================== Necessary Evil™ __________
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Ike, I have one of those pics too 
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From: ECS : WTF did you break now and HTF did you break it this time
Originally Posted by Ikester
No one else can touch my car...
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Sounds like a great bunch of guys.
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From: Northern Illinois
Oldtimer
I've never purchased anything from ECS, but they've always been extremely helpful when I've called or e-mailed them seeking advice. I've talked to Chris a couple of times on the phone and the one thing I've picked up on is how open and honest he is. I'm a pretty good judge of character and I think ECS is one of those rare businesses that always puts their customers first. I've held off doing some mods to my car this year because of our daughter's upcoming wedding, but I assure you I'll be ordering an A/I system from them next spring. If I lived on the east coast, they'd be doing all the work on my car.
Melting Slicks
Joined: Jan 2004
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From: Jensen Beach FL
Originally Posted by EnglandGreen
Ike, I have one of those pics too
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From: Houston, Tx Got traction?
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St. Jude Donor '07-'08
Originally Posted by craig04c5
That's what you and Chris should do. Open your own shop and enjoy your work at the same time. Besides I would have a place to get stuff done!
for ECS, i've only ordered a few things from them, but again have had great experience, and only heard wonderful things about them.Chris
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From: ================== Houston, Texas www.englandgreen.com ================== Necessary Evil™ __________
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St. Jude Donor '05-'06-'07-'08-'09-'10-'11-'12-'13-'14
Originally Posted by craig04c5
That's what you and Chris should do. Open your own shop and enjoy your work at the same time. Besides I would have a place to get stuff done!
I hope one day I can walk in the shadow of the Great Ones (serious)
Long before I bought anything from ECS, they were there - patiently answering my million dumb questions, giving me hard advice I did not want to hear, telling me where I was going wrong, what steps to take to get where I wanted to go, letting me hang out with them, be underfoot - and this was long before I spent a single dime with them!!!!
At the time, they had no idea that I might actually be a future customer - I was all talk and no mods. So why waste the time and energy on me? Because that is how they treat everyone - not just their customers.
You know, lots of people think that all the ECS supporters are a bunch of groupies that tout and defend ECS at every opportunity, that we must get some massive discount or something. Not true. We pay the same as anyone else - after all, they are running a business. It is not a charity.
But the customer service that ECS provides is second to none. And they are good friends. That is what keeps us coming back and why we are so loyal.
Here's a big
to Doug, Chris, Christie, Marc, John & Mike.ECS ROCKS!
Last edited by EG@EnglandGreen; Jul 23, 2006 at 01:51 PM.
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From: The Arid Sunny Desert
Originally Posted by BT-01-vette
Got an appointment Thurs for a SD tune and C6 Z06 rear fender guards.
Melting Slicks
Joined: Feb 2005
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mine's going in for the same reason George speaks of
a reputation for quality, integrity and honesty that is preceded by their Good Ol' Boys Spirit of commerarderie
Actually, as long as Chuck is Up for it, hopefully it will go in this week for a little lovin, the ECS way
a reputation for quality, integrity and honesty that is preceded by their Good Ol' Boys Spirit of commerarderie
Actually, as long as Chuck is Up for it, hopefully it will go in this week for a little lovin, the ECS way