Originally Posted by Bethlehem Bob

Why is this GM's fault? If I am correct, the car is out of warranty, you wired something aftermarket into the system......either correctly or incorrectly, and now you want them to take responsibilty. I've had GM warrant a vehicle well after the warranty expired because they felt the problem should not have happened......it is called "good will policy". But I'm not sure that something like this would or should apply. Because they are not willing warrant your problem isn't a reason to rant a dealership or GM for that matter.

Originally Posted by old55

Not that I'm bashing any "brand" but rather adding to the attaboys of others. While I was looking for my '06 Altima I was finding brand new 4 cyl. Altimas in the dealerships that were on hold and couldn't be sold by the dealers. It would appear that some of the 4 cyl. models from one of the 5 US plants had installed defective parts in the oiling system. I never heard the part mentioned but guessed the pump. They replaced every engine with a complete new drop in engine assembly in all the Vins affected whether there was a real problem or not. Over and beyond THAT they extended the full factory warranty on ALL Altima 2.5 4cylinder engines for 100K miles or 10 years. Even on our units that were not affected. That my good friends is Good Customer Service designed to bring folks back to the marque for the next purchase. I bought two new '06 Nissans, a Quest and an Altima. This is the first time I have strayed from GM in my 42 years of being old enough to drive. And although I love my C5, it may be my last GM car or truck.

Originally Posted by hotwheels57

That kind of heresy used to get people stoned...

Originally Posted by KenHorse

The saga is concluded.....


I received a phone call from Chevy's Regional Service Manager, Kelly Bradshaw, office and I spoke with a Miklos Gonzalez. He was very nice, sympathetic and stated that he had reviewed all 29 pages of my official Service Request. His comments were to the effect that he doesn't understand how this ever reached this point but said the customer takes precedence. He is contacting the dealer to have them cut me a check that is 100% reimbursement for the repair. As I have a good relationship with the dealer, I don't expect any problems at this point. (I did ask him that this wasn't going to come out of the dealer's pocket and he said that GM would cover it).

I also told him that Matt Mindy needs to be bitchslapped a bit for being such a ***** He chuckled...

Anyway, persistence pays!

And for those in the Portland area, the dealer involved is Russ Chevrolet in Tigard. They have been top notch through all of this.

Ken

Originally Posted by JDs00PewterCoupe

Way to hang in there Ken - Glad you got a successful conclusion to this. Too bad that it took you so much effort to get GM to do the right thing.

Originally Posted by KenHorse

Not that $500 is all that much but it's now the principle of the thing.

Originally Posted by KenHorse

I posted several weeks ago how the Dealer said I blew up the BCM in my '02 Z by using the "Accessory Power Connector" located behind the passenger toe board. The original thread is here:

http://forums.corvetteforum.com/show....php?t=1809139

I filed a formal Service Request with GM's Customer Care Center seeking to be reimbursed for the cost of replacement. Of course, the Rep was all apologetic for my troubles (as best as I could tell through the thick accent) and promised me he'd research it and he - or the Regional GM Service Manager - would get back to me later that week (I filed the request on a Monday) or, at the very latest, the following Monday. Well surprise surprise. The following Monday came and went and no call. So I called the Rep back on Tuesday and left a voice mail (of course the voice mail prompt said I could expect a call back within 24 hours). 24 hours later and nothing.

So I called back, this time requesting a different Rep to help me. Once again, apologies came flowing for my inconvenience and was told they'd get to the bottom of it but needed a "few days" to investigate and get back to men. By now, dear reader, I'm sure you realize that I never received a call back. As a matter of fact, another week went by so I called again, this time demanding to escalate this to a supervisor. A person came on the line, identifying themselves as a Customer Care Supervisor and asked for a few minutes to review the file. Before the Supervisor put me on hold, I explained I felt like I have been shuffled around and ignored in the hopes I'd simply go away. The Supervisor (of course) promised me that GM is concerned with every one of its customers.. "Riiiggghhtttt".. I thought to myself.

A few minutes later, the Supervisor came back on the line stating that the Regional Manager had not yet responded to the Customer Care Center's request and they (the Center) was still waiting. I stated that I found it pretty unbelievable that a Regional Service Manager would ignore a request from another department within the company. Once more, apolgies were offered and a promise of a call back in 2 days was given... Uhhhhh. fool me once, shame on you. Fool me twice, shame on me...

I told the Supervisor that if I didn't receive a call back within the promised period that I would "escalate this".

Shock of shocks! The Supervisor called back the very next day! Woohoo!!!! Now we're getting somewhere!

Except the Supervisor told me the Regional Service Manager denied by claim because the servicing Dealer said it was my fault. I explained that I had spoken with the Dealership's Service Supervisor, Service Manager and the actual Tech who worked on my Z and they all said I had wired things exactly as the manual said to, therefore I was only following what GM said to do. How could that be my fault. The Supervisor once more apologized and said there was nothing she could do. I told her the situation was simple - either the Dealer or the Service Manager was lying and that I was not going to let this go. With that, our conversation ended.

I went to the Better Business Bureau's website and found that GM participates in their arbitration program. So I filed a formal complaint that same day (this was a Wednesday). After filing my complaint on the web, I was informed that I'd be sent a pack by snail mail within 5 to 7 days to complete the process (so I could attach copies of the service invoice from the Dealer, proof of payment, etc).

That Friday I received a phone call from someone identifying themselves as with GM's Customer Resolution Center and that she was calling regarding my BBB complaint. Sie also pointed out that hers was a different department from "regular" Customer Care" (I figured that meant she had an office instead on being a cubical with the rest of the Customer Care Reps). After giving her the history of this issue (which by this point happened more than 4 weeks ago) and after "reading my file" she promised me "immediate action" and that, come Hell or highwater, she'd call back on Tuesday, as Monday was Columbus Day). I thanked her and told her I looked forward to a resolution to this issue. Well... Tuesday came and went with no call. So I left her a voice mail on Wednesday. No response. I left another voice mail on Friday. No response. As a final effort I left one last voice mail for her yesterday (on Monday). No response.

So.. I have now filed a 2nd complaint with the BBB. GM or no GM, if this is not resolved by the end of this week, I'm filing suit against the Dealer & GM (already talked to a lawyer who'll take in on a contingency basis)

And you can damn well bet the suit is going to include punitive damages. Not that $500 is all that much but it's now the principle of the thing.

Originally Posted by PierEagle

So, when the paint started peeling off the hood and cab of my pickup, 4 years old , and with 35000 miles on it and GM initially refused to take care of the problem because "the truck had too many miles on it" and after persisting, changed their stance to, I should pay half,and after further persistance, said they would repaint it if I paid $50, doesn't sound like a screw, to you? Granted, this happened several years ago but it shows a trend that has escalated in the "smokey room of GM Customer Service".

The poster isn't faulting the dealership, but rather that mysterious "GM Customer Service" maze that starts in Timbuctu and winds through many countries.

Oh, as a side note, about 7 months after my "rant", GM admitted in the media they had a paint problem and would take care of it on a case-by-case basis.

This is only one of many stories in the big city.

Originally Posted by KenHorse

And we come to the end of the this rather drawn out episode.

Received in mail from Dealer - one check for the full amount paid for replacement of the BCM.

Now to get back to driving!

Oh yea, one final comment.... here's a copy of the last email I received from the Regional Manager's office

Originally Posted by KonaVette

A nice gesture...

Originally Posted by KenHorse

After 2 phone conversations with the guy, let's just say I got the impression he's convinced of his superiority

Catch my drift?

Originally Posted by KenHorse

My wife already has '95 C4! She jokes that she gets my Z when I buy a C6!

As for your installation, I'm going to go direct to the B+ terminal on the unhood fuse box. Everyone seems to agree that would be perfectly safe (I told the dealer "I bet you don't want to hear from me if this kills my car too!"

Originally Posted by iced98lx

What kind of radio/ antenne are you going with??