I've ordered several things from them without problems. Only had one customer service experience that was handled appropriately. I had order a jacket and they sent me exactly what I had ordered, however I just didn't like the fit and ordered another style. They sent me the new jacket and I sent the other one back.

I will agree that their shipping is a little high.

 

I've dealt with Eckler's and had good luck. There are so many places to get your parts. If you've had bad luck with them, try elsewhere. I'm sure you'll find one that works for you.

B2KC5V

 

I've always had good customer service from them, but I haven't ordered anything from there for a long time. Hopefully if I order again I will get the same level of service as in the past.

 

I think their shipping costs are overpriced.

I wanted to buy just a set of rear letters for the Rear facia of a C6.

$14 was the cheapest shiiping option.

That would come in about a 6x9 envelope, smaller than their catalog.

I did not buy it from them when I saw the shipping expense.

 

Maybe thats my problem.

I've had parts from many of the Forum Vendors. I've had great service from PFYC, A&A Corvettes, Crazy Cowboy, Redline Goods, C5 Kidd, Corvettes of Houston, Fichtner Chevrolet, Gene Culley, Elite Engineering, Kewl Auto to name but a few. I guess you could say I've fitted a few mods

I guess when you get the run around, it just stands out from the normally great service.

 

just move back to the states.

 

There are many places to purchase parts at comparable prices. Any business can do that. What many businesses don't provide is quality customer service, which is what I base my purchases on. There are a number of vendors on this forum that provide outstanding customer service and they'll always get my business. I think some businesses are just in it for the money, but the truly successful ones share the same passion and love for Corvettes that we do.

 

The Government won't have me back

No Visa for us Old Brits

 

So very true

 

yes I had my share of troubles with Ecklers too
I returned one item and did just what they requested
used Fedex and had a tracking number
still took over one month and three phone calls to get my refund

 

You dont! ! Over priced! ! !

 

I've always had good luck with my orders...

 

I don't buy from them anymore.

 

Well it's not getting better

The customer service just blows me away

Happy to hear from the Vendor if there's a reason for such indifference. This is the longest anything has ever taken to ship and I use USPS all the time. The delay I can live with. The poor customer service is unusual for a US vendor. I can't say how much of a contrast this is with the great service I've had from C5 Kidd. I guess when a dealer gets so big that customers are not important thats when its time to look around.

Oh well. thats the last order from me.


--------------------------------------------------------------------------------


Gerhard



Your attention to detail amazes me




--------------------------------------------------------------------------------

From: Gerhard Bunge [mailto:gerhard.bunge@ecklers.net]
Sent: 17 March 2008 12:59
To: davegledhill
Subject: RE: Udate order #10448069



Dear Customer,
Your order shipped on 2-7-2008 via USPS but can be up to 8 weeks.

Regards,
Gerhard Bunge

International Sales
Enilda Lizardo
Jaime Bersok
Linda Calhoun
Gerhard Bunge

321-269-9651 Phone
321-383-2059 Fax
intsales@ecklers.net
www.ecklers.com
www.classicchevy.com
www.ecklerscamaro.com
www.ecklerstrucks.com
www.impalaclassics.com


--------------------------------------------------------------------------------

From: davegledhill
Sent: Sunday, March 16, 2008 5:39 AM
To: Gerhard Bunge
Subject: RE: Udate order #10448069

Gerhard,



Still no sign of this shipment after nearly 6 weeks



Can you cross check your shipping details:

My address is:

*****

Lincolnshire
***
England



Regards



Dave




--------------------------------------------------------------------------------

From: Gerhard Bunge [mailto:gerhard.bunge@ecklers.net]
Sent: 21 February 2008 14:13
To: davegledhill
Subject: RE: Udate?



Dear Customer,
USPS does not offer a tracking number.It usually takes 3-5 weeks but can take up to 8 weeks.

Regards,
Gerhard Bunge

International Sales
Enilda Lizardo
Jaime Bersok
Linda Calhoun
Gerhard Bunge

321-269-9651 Phone
321-383-2059 Fax
intsales@ecklers.net
www.ecklers.com
www.classicchevy.com
www.ecklerscamaro.com
www.ecklerstrucks.com
www.impalaclassics.com


--------------------------------------------------------------------------------

From: davegledhill
Sent: Thursday, February 21, 2008 1:04 AM
To: Gerhard Bunge
Subject: RE: Udate?

Gerhard,



No sign of this shipment yet. Do you have a tracking number?



Regards



Dave Gledhill






--------------------------------------------------------------------------------

From: Gerhard Bunge [mailto:gerhard.bunge@ecklers.net]
Sent: 11 February 2008 16:05
To: davegledhill
Subject: FW: Udate?



Dear Customer,Thank you for your recent order with us. Your order shipped on 2-7-2008 via USPS. If there is anything we can do for you, please contact Enilda, Jaime, Linda or I in the International Sales Department. Thank you for your business, we look forward to your next order.

Regards,
Gerhard Bunge

International Sales
Enilda Lizardo
Jaime Bersok
Linda Calhoun
Gerhard Bunge

321-269-9651 Phone
321-383-2059 Fax
intsales@ecklers.net
www.ecklers.com
www.classicchevy.com
www.ecklerscamaro.com
www.ecklerstrucks.com
www.impalaclassics.com


--------------------------------------------------------------------------------

From: davegledhill
Sent: Sunday, February 10, 2008 2:46 AM
To: Corvette International Sales
Subject: Udate?

Any update on the progress of my order #10448069



Regards



Dave Gledhill