Good Experience with Forum Vendor!
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Instructor
Joined: Dec 2005
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From: Milford New Hampshire
Good Experience with Forum Vendor!
I have a 2004 Comm that is surely a garage queen
With the approach of Feb. 29 I was worried about the status of the steering column issue, so I wanted to find out if the previous owner had had it addressed. I called the local (Concord Chevrolet dealer) where the car was purchased new. to ask if they could let me know if it had been retrofitted. They were too busy to talk to me about it. 
Hmmm. And I was looking at the C-6 pace car they had on their lot. But then I called Dennis Fitchner and he was not only able to speak to me right away, and even telling me he was not in the service end of the business he quickly asked if I knew the last 6 numbers of the VIN and looked it up on his computer right then and there.
A real class act. thanks again to Dennis for helping me out. This forum is a great resource. I only wish I lived closer to such a good dealer myself so I could give them more business
With the approach of Feb. 29 I was worried about the status of the steering column issue, so I wanted to find out if the previous owner had had it addressed. I called the local (Concord Chevrolet dealer) where the car was purchased new. to ask if they could let me know if it had been retrofitted. They were too busy to talk to me about it. Hmmm. And I was looking at the C-6 pace car they had on their lot. But then I called Dennis Fitchner and he was not only able to speak to me right away, and even telling me he was not in the service end of the business he quickly asked if I knew the last 6 numbers of the VIN and looked it up on his computer right then and there. A real class act. thanks again to Dennis for helping me out. This forum is a great resource. I only wish I lived closer to such a good dealer myself so I could give them more business
Last edited by bobzap; Feb 26, 2008 at 05:01 AM.
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It's a shame that some dealers have no clue about customer service. Good thing we have dealers like Fichtner Chevy and people like Dennis to turn to.
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To most Chevy dealers the Vette is such a small part of there sales they could care less how they support us. This forum has some good dealerships here that are willing to help as they know that most of us love our cars and they are not just a Chevy, but a Vette
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Fichtner should write a book for all of the other dealers to read about customer service. Customer service is becoming a dying art, and it's reassuring to know that it still exists at Fichtner.
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From: Billings MT
Bobzap
Thanks for the great kudo, Customer Service is what I take pride in!! I guess that is why everyone calls me for their GMPP's, VetteNet's and GMVIS lookups. Sometimes I am too busy to speak with customers immediately but I guarantee you will get a return call or email before I leave work that day.
Also thanks to everyone else who posts about me and our dealership, we are in Montana but only a phone call or email away.
Dennis Fichtner
Thanks for the great kudo, Customer Service is what I take pride in!! I guess that is why everyone calls me for their GMPP's, VetteNet's and GMVIS lookups. Sometimes I am too busy to speak with customers immediately but I guarantee you will get a return call or email before I leave work that day.
Also thanks to everyone else who posts about me and our dealership, we are in Montana but only a phone call or email away.
Dennis Fichtner