Dewitts Dispute SETTLED!!!!
Thread Starter
Race Director
Joined: Dec 2005
Posts: 12,078
Likes: 2
From: Palm Coast, FL
St. Jude Donor '08-'09-'10-'11-'12
Ed thank YOU also for all the advice and help 
Ouch! 
Ike, you gonna take that from him? 
That was the whole point of the thread.....to let the members and other vendors know that things CAN be solved and once we finally were able to talk......I gotta say, Tom is a very nice guy! He turned a potentially bad situation into something really positive 
Thank you!
Me too Bob......Although I'm a loyal Vette Doctors customer, you, Doug and Chris have always been awesome friends and I've learned so much from all of you! ECS has never steered me in the wrong direction and I'm glad you guys are my friends
Thank you for looking that up and I totally agree......maybe one of the mods can put a note on my first post......with a link to this thread for anyone that might read it.
Thanks everyone for taking the time to read this
Ike, you gonna take that from him? As a new representative as a supporting vendor, it makes me happy to see a dispute resolved to both party's satisfaction. Sometimes during that negotiation period, both parties get frustrated and words fly. Hopefully, when this happens, cooler heads will prevail and a resolution that satisfies both parties can be acheived.
Kudos to Tom Dewitt and to the OP.
Kudos to Tom Dewitt and to the OP.
Me too Bob......Although I'm a loyal Vette Doctors customer, you, Doug and Chris have always been awesome friends and I've learned so much from all of you! ECS has never steered me in the wrong direction and I'm glad you guys are my friends
http://forums.corvetteforum.com/c5-g...diators-2.html
I personally think it's best that a note to be added to that thread, so potential customers or anyone dealing with the forum member can see that the dispute was resolved. That'd make everyone happy, right?
I personally think it's best that a note to be added to that thread, so potential customers or anyone dealing with the forum member can see that the dispute was resolved. That'd make everyone happy, right?
Thanks everyone for taking the time to read this
Racer
Joined: Jul 2004
Posts: 323
Likes: 0
From: Abilene Tx
I am glad you got things settled.
You cannot beat good customer service!!!
Most companies don't know what that is.
Thanks for the post...it is good to hear when most of the time you only hear one side (the bad side). I bought a DeWitt's radiator for a C3 and was very happy with the product. The radiator was a "direct fit" model and it was a "direct fit". Tom is great to work with.
You cannot beat good customer service!!!
Most companies don't know what that is.
Thanks for the post...it is good to hear when most of the time you only hear one side (the bad side). I bought a DeWitt's radiator for a C3 and was very happy with the product. The radiator was a "direct fit" model and it was a "direct fit". Tom is great to work with.
Drifting
Joined: Sep 2008
Posts: 1,410
Likes: 2
From: Chicago IL
I am glad you got things settled.
You cannot beat good customer service!!!
Most companies don't know what that is.
Thanks for the post...it is good to hear when most of the time you only hear one side (the bad side). I bought a DeWitt's radiator for a C3 and was very happy with the product. The radiator was a "direct fit" model and it was a "direct fit". Tom is great to work with.
You cannot beat good customer service!!!
Most companies don't know what that is.
Thanks for the post...it is good to hear when most of the time you only hear one side (the bad side). I bought a DeWitt's radiator for a C3 and was very happy with the product. The radiator was a "direct fit" model and it was a "direct fit". Tom is great to work with.
What doesn't work is, a happy customer tells 3 friends about the experience, a pissed off customer tells 10 friends about the experience.
I always sharing bad experiences at businesses so people can watch out. I wouldn't mind to debate with the businesses if they feel what I said isn't true, but obviously they didn't care in the first place.
Former Vendor
Joined: Jan 2000
Posts: 5,593
Likes: 631
From: Brighton
I realized last summer that we had grown too big for me to run the company and respond to customers technical phone calls and questions like they expect from DeWitts. As a result, I promoted John Dingman to company manager to help with those small, but important details. John is monitoring this forum and he will be answering questions from time to time. He has worked for DeWitts for over ten years and he's well versed in the Corvette application. Feel free to ask for him any time you need help.
Race Director
Joined: Jan 2002
Posts: 12,953
Likes: 0
From: Probably talking that police officer out of giving you a summons! ========== The Beautiful Lower Hudson Valley, NY
St. Jude Donor '08-'09
Thanks Debbi, your email is what convinced me to change my mind. While I did have good cause to deny warranty, I did not respond in a manner that we are known for and that tips the scales in favor of the customer. I just wish we would have done this months ago.
I realized last summer that we had grown too big for me to run the company and respond to customers technical phone calls and questions like they expect from DeWitts. As a result, I promoted John Dingman to company manager to help with those small, but important details. John is monitoring this forum and he will be answering questions from time to time. He has worked for DeWitts for over ten years and he's well versed in the Corvette application. Feel free to ask for him any time you need help.
I realized last summer that we had grown too big for me to run the company and respond to customers technical phone calls and questions like they expect from DeWitts. As a result, I promoted John Dingman to company manager to help with those small, but important details. John is monitoring this forum and he will be answering questions from time to time. He has worked for DeWitts for over ten years and he's well versed in the Corvette application. Feel free to ask for him any time you need help.
to you Tom. Sometimes a deep breath and a hard swallow is necessary, but you done good. 
Charlie
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Team Owner
Joined: May 2003
Posts: 23,480
Likes: 9
From: East Meadow NY
St. Jude Donor '12
I am glad to see you post in here. I know the "discussion" became a bit heated. I am glad to hear things were resolved.
Melting Slicks
Joined: Oct 2007
Posts: 2,798
Likes: 8
From: It's true money can't buy happiness, but it is more comfortable crying in a Corvette than on a bicyc
St. Jude Donor '13
In other words, Very cool, I'll drink to that, and Case closed.
Last edited by Camjamsdad; Feb 7, 2009 at 11:19 PM.