Dewitts Dispute SETTLED!!!!
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Dewitts Dispute SETTLED!!!!
Mods, I hope you'll indulge me on this and let this thread stay open a bit.
As some of you may or may not know, I recently posted a dispute thread regarding Dewitts Radiators. I won't get into all the details, but suffice to say it goes back almost a year with a unit that, for reasons unknown to both Tom and myself, did not function properly in my vette. A lot of time was put in and parts were replaced. There was a breakdown in communication between all parties in getting it resolved in a timely fashion. So after many months and a back and forth credit card dispute........Tom and I were finally able to connect and talk.
So many of us are very quick to dispute, complain and/or point fingers but not often enough does anyone tell how disputes are settled, and make positive posts about it, often leaving both the member and vendor looking bad.
I wanted to let the members know that Tom stepped up and really did the right thing by me in this situation and I am very appreciative to him for that. It may have taken some time, but he proved that his customer service is one of the best. I'm honestly sorry that the unit didn't work in my car for my application, but his products came very highly recommended by more than just a few members and supporting vendors here on the site. Sometimes things just "happen" and there is still no doubt in my mind that he builds one of the finest products out there for our cars.
So Thank you Tom VERY much for reaching out and getting touch with me and doing right by me. I hope everyone has a chance to take a look at this thread to see that things CAN be settled amicably.
Cheers to you Tom!
Deb
As some of you may or may not know, I recently posted a dispute thread regarding Dewitts Radiators. I won't get into all the details, but suffice to say it goes back almost a year with a unit that, for reasons unknown to both Tom and myself, did not function properly in my vette. A lot of time was put in and parts were replaced. There was a breakdown in communication between all parties in getting it resolved in a timely fashion. So after many months and a back and forth credit card dispute........Tom and I were finally able to connect and talk.
So many of us are very quick to dispute, complain and/or point fingers but not often enough does anyone tell how disputes are settled, and make positive posts about it, often leaving both the member and vendor looking bad.
I wanted to let the members know that Tom stepped up and really did the right thing by me in this situation and I am very appreciative to him for that. It may have taken some time, but he proved that his customer service is one of the best. I'm honestly sorry that the unit didn't work in my car for my application, but his products came very highly recommended by more than just a few members and supporting vendors here on the site. Sometimes things just "happen" and there is still no doubt in my mind that he builds one of the finest products out there for our cars.
So Thank you Tom VERY much for reaching out and getting touch with me and doing right by me. I hope everyone has a chance to take a look at this thread to see that things CAN be settled amicably.
Cheers to you Tom!
Deb
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Long time coming but in the end it turned out great 
Thanks for posting Deb
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Thanks for posting Deb
John@autobuffs
Auto Buffs LLC.
2 Kerry Ct,; Suite E
Southampton, NJ 08088
OFFICE_609-859-0900
CELL_856-776-3079
www.autobuffs.net
Custom Painting & Airbrushing
Pinstriping
Custom Detailing
Car Audio
Mobile Electronics & Video
Remote Car Starters / Alarms
Authorized HRE / IFORGED Dealer
Authorized East Coast Supercharging Dealer
Authorized TireRack Dealer
Exclusive D2FORGED Distributor
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A very good post - nice to see a vendor and customer come to a mutual agreement when something just doesn't work out. Kudos to you both.
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Happy to read this Deb. In the end, Tom took a deep breath, stepped up and made a customer happy. Kudos to you, Tom.
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As a new representative as a supporting vendor, it makes me happy to see a dispute resolved to both party's satisfaction. Sometimes during that negotiation period, both parties get frustrated and words fly. Hopefully, when this happens, cooler heads will prevail and a resolution that satisfies both parties can be acheived.
Kudos to Tom Dewitt and to the OP.
Kudos to Tom Dewitt and to the OP.
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I personally think it's best that a note to be added to that thread, so potential customers or anyone dealing with the forum member can see that the dispute was resolved. That'd make everyone happy, right?