I have had the same problem with Gene
Problem with Gene Cully
Melting Slicks
Joined: Nov 2008
Posts: 2,938
Likes: 65
From: Rochester Hills MI
Gene is the man! great customer service. if i have questions about a part, he gets back to me the same day with a price and part number. i just ordered a fob and a wheel well access panel a couple days ago. i'll probably have it pretty darn soon from the sounds of this thread!
Le Mans Master
Joined: Sep 2007
Posts: 7,604
Likes: 8
From: Belleville Il
Ha!!! You really suckered me in on this one!!! Saw the head line and thought what the hell!!! Have ONLY heard good things about Gene as long as I've been on the forum,,,what could be a problem??? Can see where getting spoiled would cause a small problem
!!
!!
Administrator
Joined: Mar 2001
Posts: 367,692
Likes: 24,669
From: In a parallel universe. Currently own 2014 Stingray Coupe.
C7 of the Year - Modified Finalist 2021
MO Events Coordinator
St. Jude Co-Organizer
St. Jude Donor '03 thru '25
NCM Sinkhole Donor
CI 5, 8 & 11 Veteran
Don't know how he stays in business delivering such customer service.
Gene is the man to go to for parts.
Gene is the man to go to for parts.
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Safety Car
Joined: Dec 2002
Posts: 4,338
Likes: 66
From: Whittier California
Safety Car
Joined: Jul 2005
Posts: 4,743
Likes: 0
From: Omaha Nebraska
St. Jude Donor '06
I too fell for it and was coming in to see what was going on and to defend Gene's normal actions... Sorry he performed his usual high end service for you...
Thanks for all you do for all of us Gene!!
Thanks for all you do for all of us Gene!!
Safety Car
Joined: Jan 2000
Posts: 3,903
Likes: 249
From: Orlando FL
Since we are venting about Gene, I ordered a passenger side window regulator, which GM has changed to a C6 unit to be used with a connector adapter. I got the regulator and had the window torn apart only to discover that I had no connector adapter, because GM failed to publish that fact with the new number. Called Gene and he researched the issue, and called me back within minutes, told me what happened and and informed me that the connector was on back order (thanks again GM for that great planning). He also told me that he found one in south FL, and had the dealer overnight the connector for no additonal shipping charges. Over the top customer service.
Le Mans Master
Joined: Sep 2003
Posts: 6,272
Likes: 223
From: Farmington CT
Cruise-In VII Veteran
Safety Car
Joined: Aug 2004
Posts: 4,907
Likes: 731
From: Southwest Kansas
2022 Corvette of the Year Finalist -- Unmodified
2021 C6 of the Year Winner - Unmodified
You guys had me going....New to C5s I hadn't heard about Gene. I just ordered plugs and wires from him this week. When I read the title, I thought, "Cr@p and I just ordered parts from him", then I read the posts. I am expecting my parts very soon. I will say this, the service seems to be extremely good, I have had 5 emails from him, communication is good. Thank you Gene, a model for other vendors to follow.
Drifting
Joined: Feb 2007
Posts: 1,793
Likes: 7
From: Santa Maria Ca.
Yeah,Gene's a crafty guy-he suckers you in with Quality products,Good prices,Fast shipping,and Top-Notch customer service.
Then,to make matters worse,He CONTINUES this "little game" of his with every order.
I just don't know how he gets away with it.....
Then,to make matters worse,He CONTINUES this "little game" of his with every order.
I just don't know how he gets away with it.....
Tech Contributor
Joined: Dec 2006
Posts: 10,962
Likes: 29
From: Van Buren Arkansas
Wounded Warrior Escort '11
Gene and his team put forth the extra effort to insure people get what they are looking for the first time. That extra effort pays off as word gets around as it has here. Business is tough these days for everyone but Gene's keeping prices under control where other places are jacking them up like mad. Gene has the respect of all of us and we're not a small group considering we're here from all over the planet.
