Worst Buying Experience EVER!!! (Ecklers)
Le Mans Master
Joined: Jan 2003
Posts: 9,263
Likes: 0
From: USAF 1971-1977 Det 15, 43RD ARRS
Would you like to share your "facts" with us?
You know so much, this should be easy for you. If you can't back up back up your statement.........
Advanced
Joined: Jul 2009
Posts: 60
Likes: 0
From: The sunny east coast England
yesterday i e mailed ecklers and said they would be getting the wiring harness back and i would be cancelling my order .they would be paying the return postage and had a general whinge about their customer service and service in general.. and guess what ??? NO REPLY AGAIN ..
how many times do you have to contact them before you get a reply ? or what type of complaint do they see as WORTHY of a response ??. if only i lived local
how many times do you have to contact them before you get a reply ? or what type of complaint do they see as WORTHY of a response ??. if only i lived local
Thread Starter
Melting Slicks
Joined: Apr 2008
Posts: 2,343
Likes: 9
From: Lexington Park MD
yesterday i e mailed ecklers and said they would be getting the wiring harness back and i would be cancelling my order .they would be paying the return postage and had a general whinge about their customer service and service in general.. and guess what ??? NO REPLY AGAIN ..
how many times do you have to contact them before you get a reply ? or what type of complaint do they see as WORTHY of a response ??. if only i lived local
how many times do you have to contact them before you get a reply ? or what type of complaint do they see as WORTHY of a response ??. if only i lived local
Le Mans Master
Joined: Jan 2003
Posts: 9,263
Likes: 0
From: USAF 1971-1977 Det 15, 43RD ARRS
to keep this short and sweet i bought a vette from the florida 2 months ago i shipped it to the uk on the 19th of august and picked it up last friday 4th september ..brilliant you say !!! yes indeed ..but the day after the the vette sailed for the uk i ordered a uk wiring harness from ecklers 
and yes the car beat the wiring harness to the uk !! in fact its now the 13th sept that makes it 24 days !!! i wouldnt usually mind but i had to pay an extortionate amount for the postage to the uk ,i have emailed them 4 times now with no reply and i have even rang but got no satisfactory reply . i think it must be coming by row boat ..
now going to order it from somewhere else and they can have their wiring harness back...
i am with you guys and will never use or recommend them again..
twig
and yes the car beat the wiring harness to the uk !! in fact its now the 13th sept that makes it 24 days !!! i wouldnt usually mind but i had to pay an extortionate amount for the postage to the uk ,i have emailed them 4 times now with no reply and i have even rang but got no satisfactory reply . i think it must be coming by row boat ..now going to order it from somewhere else and they can have their wiring harness back...
i am with you guys and will never use or recommend them again..
twig
yesterday i e mailed ecklers and said they would be getting the wiring harness back and i would be cancelling my order .they would be paying the return postage and had a general whinge about their customer service and service in general.. and guess what ??? NO REPLY AGAIN ..
how many times do you have to contact them before you get a reply ? or what type of complaint do they see as WORTHY of a response ??. if only i lived local
how many times do you have to contact them before you get a reply ? or what type of complaint do they see as WORTHY of a response ??. if only i lived local
It was mailed out POST, instead of the much more expensive FedEx. This was done to save the customer money. FedEx would no doubt have been much quicker, but at a cost that would have well exceed the cost of the part. ALL emails have been responded to...providing that Ecklers had received them.
I never got a single response by email over the months that I tried. You definitely need to call them. It probably has not even gotten to their business yet so call and tell them to cancel it. When they say they can't do that tell them to NOT send it to you when it arrives at their location because you know others who were told the return shipping would be paid for but still did not receive a full refund.
I'm not going to defend my position here, but I get real tired of those who come here an embellish the facts.
((Yes...I take care of non International emails...personally, along with sales. And I've been doing it for over 20 years, so I do indeed know how to do it correctly.))
Le Mans Master
Joined: Jan 2003
Posts: 9,263
Likes: 0
From: USAF 1971-1977 Det 15, 43RD ARRS
yesterday i e mailed ecklers and said they would be getting the wiring harness back and i would be cancelling my order .they would be paying the return postage and had a general whinge about their customer service and service in general.. and guess what ??? NO REPLY AGAIN ..
how many times do you have to contact them before you get a reply ? or what type of complaint do they see as WORTHY of a response ??. if only i lived local
how many times do you have to contact them before you get a reply ? or what type of complaint do they see as WORTHY of a response ??. if only i lived local
Received Sunday, September 13, 2009 1:58 PM
A grand total of two email's with one of them on a Sunday. Sorry Ecklers didn't respond to you then...but they are closed on Sunday's.
So.....the replied to your email on the very next bussines day...which was today.
Sent: Monday, September 14, 2009 4:50 PM
There is alway's more than one side to every story.
Advanced
Joined: Sep 2009
Posts: 57
Likes: 0
From: Rochester NY
GEEBEE,
It appears you are either an employee or proponent of ecklers.
They are, without doubt, the WORST company in customer service, shipping time, and price of ANY Corvette aftermarket supplier I've ever encountered.
Witness the MYRIAD posts (just in THIS thread) of people who have had problems, on and on, with this particular company.
They, in a word, suck. PERIOD.
It appears you are either an employee or proponent of ecklers.
They are, without doubt, the WORST company in customer service, shipping time, and price of ANY Corvette aftermarket supplier I've ever encountered.
Witness the MYRIAD posts (just in THIS thread) of people who have had problems, on and on, with this particular company.
They, in a word, suck. PERIOD.
Burning Brakes
Joined: Oct 2005
Posts: 1,176
Likes: 0
From: Suffolk Va
Ive had bad experiences with ecklers, mid america, corvette central, ebay vendors, ect. On everyone of the orders they claimed the order shipped out yesterday...well there were alot of yesterdays! lol
The only corvette vendor's i have dealt with and been happy overall were Zip, CCA, and corvettemods.com.
The only corvette vendor's i have dealt with and been happy overall were Zip, CCA, and corvettemods.com.
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Former Vendor
Joined: Dec 2007
Posts: 22,135
Likes: 2
From: Ft Worth TX
St. Jude Donor '12-'13
Ive had bad experiences with ecklers, mid america, corvette central, ebay vendors, ect. On everyone of the orders they claimed the order shipped out yesterday...well there were alot of yesterdays! lol
The only corvette vendor's i have dealt with and been happy overall were Zip, CCA, and corvettemods.com.
The only corvette vendor's i have dealt with and been happy overall were Zip, CCA, and corvettemods.com.
Instructor
Joined: Feb 2008
Posts: 223
Likes: 0
From: Central Coast of Calif.
I just dropped a major chunk of change on a car cover from Mid-Am and, when I called to check on its ETA, had an unpleasant experience with a bratty, arrogant phone rep who said she was the "#1 sales person". Really? well, she probably lost my business for the company (in all fairness, the 1st lady I spoke with when ordering initially, was excellent). Gee, you'd think with the economy the way it is they'd want to be more cordial and work to keep our business. Nothing against making a fair profit but maybe they've priced their goods with such a big profit margin that they don't give a rip if a few of us walk away. I may have not bought the most expensive item in the catalog but it shouldn't matter if a customer buys a $10 thingamajig or 1/2 their inventory.
Sorry for your bad experience. I guess if it's any consolation, you're not alone. Thanks for sharing - I'm not feeling like I should have ordered my cover from Eckler's now and hopefully you're now not wondering if Mid-Am would have treated you any better either.
Last edited by C5lady; Sep 25, 2009 at 01:01 AM.
