RPI Designs, a class act!
Thread Starter
Drifting
Joined: Apr 2004
Posts: 1,888
Likes: 21
From: Olathe, Kansas
RPI Designs, a class act!
I wanted to thank Josh at RPI Designs for his excellent customer service. I purchased an item from him, and when it arrived, it was not as pictured on the RPI website. I contacted Josh, explained the situation, and he immediately offered to send a return label and the correct item. Even though there was a cost difference, he never mentioned it, and sent the correct one without an additional charge. That my friends, is outstanding customer service, and RPI has earned my business for life! 
Last edited by Bills03Coupe; Jul 7, 2009 at 06:07 PM.
New Money Member
Joined: Dec 2006
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From: North and South
St. Jude Donor '13
It's always nice to see good business ethics by forum vendors...especially since you can't say anything bad about 'em 
I've bought a few things from RPI Designs and they've always delivered great products in a very timely manner
I've bought a few things from RPI Designs and they've always delivered great products in a very timely manner
Premium Supporting Vendor
Joined: Oct 2004
Posts: 36,838
Likes: 438
From: Manassas Park VA
St. Jude Donor '07-'08,-'13-'14, '16-'17
I wanted to thank Josh at RPI Designs for his excellent customer service. I purchased an item from him, and when it arrived, it was not as pictured on the RPI website. I contacted Josh, explained the situation, and he immediately offered to send a return label and the correct item. Even though there was a cost difference, he never mentioned it, and sent the correct without an additional charge. That my friends, is outstanding customer service, and RPI has earned my business for life!
Peace
Chip
Racer
Joined: Nov 2007
Posts: 262
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From: Pittsburgh PA
Yes, Josh is a great guy. I have been buying things from him since last year at Carlisle. I just spoke with him on the phone yesterday and finalized my next order. He has come through with everything that I have asked for. I have no complaints and will be ordering more from him in the future and probably even some more goodies at Carlisle in August.
Melting Slicks
Joined: Feb 2002
Posts: 2,148
Likes: 1
From: GA
I too have bought several items from RPI and dealt with Josh. Great quality, fast and prompt shipment and as promised. I recently had a coolant cover I purchased earlier this year start to chip through my own fault (I installed it without checking the length of one of the OEM studs). Josh offered to repair or replace it at costs. That is above and beyond what can be expected 
Last edited by TOOGECKO; Jul 7, 2009 at 07:12 PM.
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Good to hear. Anyone have pics of their installed painted fendor covers?
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Melting Slicks
Joined: Feb 2002
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From: Indianapolis In
with all the negitive sales problems on here, it is nice to hear someone is doing right.
Josh at RPI, Chip at CCA, Gene Cully at GM Parts house are a few more that I trust. There are a few others but I don't want to steal the thread.
GOOD JOB Josh. Thanks for the post Bill.
Bob
Josh at RPI, Chip at CCA, Gene Cully at GM Parts house are a few more that I trust. There are a few others but I don't want to steal the thread.
GOOD JOB Josh. Thanks for the post Bill.
Bob
Melting Slicks
Joined: Mar 2006
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From: Ocean Springs MS
At work now so can't see pics. Ok found it....look at next to last post in this thread.
http://forums.corvetteforum.com/c5-g...post1570499913
Last edited by rpm462; Jul 8, 2009 at 11:21 AM.
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Always good to hear positive reports about forum vendors.
Racer
Joined: Feb 2009
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I wanted to thank Josh at RPI Designs for his excellent customer service. I purchased an item from him, and when it arrived, it was not as pictured on the RPI website. I contacted Josh, explained the situation, and he immediately offered to send a return label and the correct item. Even though there was a cost difference, he never mentioned it, and sent the correct one without an additional charge. That my friends, is outstanding customer service, and RPI has earned my business for life!
hmmmmm......They sent me the WRONG item as well....seems they may have a problem pulling the correct items out and sending in my opinion
Platinum Supporting Vendor
Joined: Aug 2004
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From: www.rpidesigns.com Salem, Ohio
St. Jude Donor '07-'08-'09-'10-'11-'12-'13-'14-'15-'16 -'17
Thanks for the kind words. We work hard to deliver quality products and good service. We certainly appriciate the orders!!
__________________
RPI DESIGNS, LLC. - C5/C6/C7 Corvette Parts
4000+ C5/C6/C7 Parts & accessories - Forum members get 10% off with SS2007 coupon at checkout
Like us on www.facebook.com/rpidesigns and you might win $100.
Our brand new C7 Corvette Z06 Style Side Skirts come painted in Carbon Flash Metallic, see them here!
email: rpi.designs.customerservice@gmail.com Web: www.rpidesigns.com
RPI DESIGNS, LLC. - C5/C6/C7 Corvette Parts
4000+ C5/C6/C7 Parts & accessories - Forum members get 10% off with SS2007 coupon at checkout
Like us on www.facebook.com/rpidesigns and you might win $100.
Our brand new C7 Corvette Z06 Style Side Skirts come painted in Carbon Flash Metallic, see them here!
email: rpi.designs.customerservice@gmail.com Web: www.rpidesigns.com
Thread Starter
Drifting
Joined: Apr 2004
Posts: 1,888
Likes: 21
From: Olathe, Kansas
