Got a real screw*** from Eckler's
Le Mans Master
Joined: Aug 2009
Posts: 5,197
Likes: 190
From: ALL governments are legalized mobsters, so doesn't matter where I live :(
I purchased a new car cover for my 99 FRC from Ecklers on 8-7-09.The cover was $137.99 plus $10.81 shipping and handling. The new cover would not fit the Vette, it was too small. After five calls and several emails complaining about the cover, they finally admitted they had problems with that brand of cover being too small.
I sent the new cover back and paid $11.96 of my money for shipping and then learned it would be 4 to 6 weeks for a replacement. My car is parked outside so this was unacceptable to me. I asked for a credit for the charges and purchased a cover from another vendor.
Eckler’s gave me credit for $137.99 , the cost of the cover. They did not, and still have not paid me for the original shipping of a defective cover or the money I paid to ship it back. I’ve sent two emails and to date, no response. Last thing I’ll purchase from Eckler’s
I sent the new cover back and paid $11.96 of my money for shipping and then learned it would be 4 to 6 weeks for a replacement. My car is parked outside so this was unacceptable to me. I asked for a credit for the charges and purchased a cover from another vendor.
Eckler’s gave me credit for $137.99 , the cost of the cover. They did not, and still have not paid me for the original shipping of a defective cover or the money I paid to ship it back. I’ve sent two emails and to date, no response. Last thing I’ll purchase from Eckler’s
Le Mans Master
Joined: Sep 2007
Posts: 7,604
Likes: 8
From: Belleville Il
Adding my own experiences with stories like this,equals ,,I HATE ONLINE/MAIL ORDER SHOPPING!!!!I will gladly pay a bit more to walk in and buy in person!! About the only really acceptable online experiences have been with Amazon.com!! So far good prices,no sales tax,fast service plus FREE SHIPPING!! Checked Tire Rack when I wanted some new front tires. By the time I added tire price,shipping and installation at a local approved shop,,,I got a better price from the local shop!!IMO they can keep online/mail order shopping!!! 
Melting Slicks
Joined: Apr 2006
Posts: 2,045
Likes: 9
From: Montreal ** Enjoy the ride !!
Generally when you make a purchase and it warrantied you always ship it back at your expense if there is something wrong with the item... Sucks for you. I think next time you make an online purchase find out about the return policy. I've been caught a few times myself with this BS shipping back at my expense.
Drifting
Joined: Jul 2004
Posts: 1,370
Likes: 8
Yes, we've only heard one side of this story ... but there seem to be a lot of this type of stories!
Tech Contributor
Joined: Dec 2003
Posts: 19,384
Likes: 87
From: Horncastle Lincolnshire, England
2023 C5 of the Year Finalist - Unmodified
Another dissatisfied customer here
It took 9 weeks to ship some parts to UK. Im used to that but the rude customer service ( One Line replies by E Mail) I received when I tried to check on the progress was the deciding factor.
NEVER again.
It took 9 weeks to ship some parts to UK. Im used to that but the rude customer service ( One Line replies by E Mail) I received when I tried to check on the progress was the deciding factor.
NEVER again.
Team Owner
Joined: Nov 2002
Posts: 138,686
Likes: 177
From: Poor pathetic little excuse for a boy
I enjoy driving over to their showroom from Orlando and have yet to have a negative experience; of course I have the luxury of checking the part right when I pick it up...
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Le Mans Master
Joined: Oct 2000
Posts: 6,209
Likes: 33
From: Texas-out west
ecklers sucks and they are overpriced, vote with your pocketbook and tell everyone you know and maybe they will be put out of business like all terrbile business should be....power to the people
Burning Brakes
Joined: Nov 2006
Posts: 979
Likes: 1
From: Jacksonville Florida
Heres my latest (and last) from them:
Last week ordered a car cover for my 55 Belair. I also ordered a new cover bag for my vette cover. The cover bag was $6.99. So a big box shows up a week later. It has the cover for the 55 in it, but doesn't have the extra bag. Shipping label says the other bag has to ship from another location.
So heres the kicker....they charge me 25 bucks to ship the big box with the cover. A day later I get a little box with a bag that is folded to the size of a magazine. Pull out the paper and it says the total on that box was $29.99!!!!!!!!!! 6.99 for the cover and $20 bucks for shipping!!!!!!!!!!!!!!!!!!!!(the other was tax)......
I was in no way informed during my online order that they would ship from two locations....and so what, thats their problem. So I was charged double (outragously high) shipping!
ECKLERS SUCKS!!!
Last week ordered a car cover for my 55 Belair. I also ordered a new cover bag for my vette cover. The cover bag was $6.99. So a big box shows up a week later. It has the cover for the 55 in it, but doesn't have the extra bag. Shipping label says the other bag has to ship from another location.
So heres the kicker....they charge me 25 bucks to ship the big box with the cover. A day later I get a little box with a bag that is folded to the size of a magazine. Pull out the paper and it says the total on that box was $29.99!!!!!!!!!! 6.99 for the cover and $20 bucks for shipping!!!!!!!!!!!!!!!!!!!!(the other was tax)......
I was in no way informed during my online order that they would ship from two locations....and so what, thats their problem. So I was charged double (outragously high) shipping!
ECKLERS SUCKS!!!
Burning Brakes
Joined: Aug 2007
Posts: 1,131
Likes: 162
From: Woodstock Ontario
Going to Florida this winter and had Eckler on my shopping list as a number of things to buy. I have now scrapped their name of my list thanks for input. Have dealt with MAM first class organization they aim to please.
Team Owner
Joined: Nov 2002
Posts: 138,686
Likes: 177
From: Poor pathetic little excuse for a boy
Ecklers has thousands of satisfied customers, it's a shame with blacklist them because of a few service issues. I will admit they are not the cheapest on the block for retail, but I have a commercial account and get about 30% off...
Melting Slicks
Joined: Sep 2004
Posts: 3,024
Likes: 18
From: DFW Texas
if it were not for the gloasy paper catalogs, I would find an excellent use for them in the "small room" and would not use it as reading material. 
Those that prasie them only have to wait - your time will come as well. They are overpriced, border on misrepresentation, and customers to them are just a number waiting in line.
For the OP.... you are lucky you got your money credited back, VERY LUCKY I woud say.
Those that prasie them only have to wait - your time will come as well. They are overpriced, border on misrepresentation, and customers to them are just a number waiting in line.
For the OP.... you are lucky you got your money credited back, VERY LUCKY I woud say.
Instructor
Joined: Nov 2008
Posts: 178
Likes: 0
From: Erie CO
You may want to head over and browse the showroom, kinda cool!
Ecklers has thousands of satisfied customers, it's a shame with blacklist them because of a few service issues. I will admit they are not the cheapest on the block for retail, but I have a commercial account and get about 30% off...
Ecklers has thousands of satisfied customers, it's a shame with blacklist them because of a few service issues. I will admit they are not the cheapest on the block for retail, but I have a commercial account and get about 30% off...
Corvette Forum should drop them as a vendor as they have with other vendors who haven't taken care of the members.
Team Owner
Joined: Nov 2002
Posts: 138,686
Likes: 177
From: Poor pathetic little excuse for a boy
I am not disputing the issues in this thread, but Eckler's is a multi-million dollar business, and to have a perfect service record with that many shipments is impossible. As a business owner I know this.
So my point is, cut them some slack and don't jump on the bandwagon if you have never ordered from them.
Wtf, you read 6 or 7 bad service stories out of 1000's of transactions per month and you are going to write the company off???
Drifting
Joined: Jul 2004
Posts: 1,370
Likes: 8
Yup! Because I don't want to take a chance and get screwed, if something goes wrong with my order. I'll go to a store that takes pride in their customer service any day of the week, then go to a store that don't care (once they get your money). It's called trust and customer's satisfaction. Way to many horror stories on how Eckler's treats their customers compared to some of the other cool CF Vendors with great reviews and NO complaints.
Instructor
Joined: Nov 2008
Posts: 178
Likes: 0
From: Erie CO
Maybe I should elaborate. Discount aside, I really have not had quality, service or shipping issues with Ecklers (had numerous items shipped out of state)...
I am not disputing the issues in this thread, but Eckler's is a multi-million dollar business, and to have a perfect service record with that many shipments is impossible. As a business owner I know this.
So my point is, cut them some slack and don't jump on the bandwagon if you have never ordered from them.
Wtf, you read 6 or 7 bad service stories out of 1000's of transactions per month and you are going to write the company off???
I am not disputing the issues in this thread, but Eckler's is a multi-million dollar business, and to have a perfect service record with that many shipments is impossible. As a business owner I know this.
So my point is, cut them some slack and don't jump on the bandwagon if you have never ordered from them.
Wtf, you read 6 or 7 bad service stories out of 1000's of transactions per month and you are going to write the company off???
s your choice. Me, I'll move on to a supplier than takes care of its customers. Six or seven issues out of 1000s wouldn't give them a poor business rating in Florida, but what the hell do I know, I'm not a business owner.
Race Director
Joined: Jan 2006
Posts: 10,554
Likes: 33
From: Not on either liberal coast.
Maybe I should elaborate. Discount aside, I really have not had quality, service or shipping issues with Ecklers (had numerous items shipped out of state)...
I am not disputing the issues in this thread, but Eckler's is a multi-million dollar business, and to have a perfect service record with that many shipments is impossible. As a business owner I know this.
So my point is, cut them some slack and don't jump on the bandwagon if you have never ordered from them.
Wtf, you read 6 or 7 bad service stories out of 1000's of transactions per month and you are going to write the company off???
I am not disputing the issues in this thread, but Eckler's is a multi-million dollar business, and to have a perfect service record with that many shipments is impossible. As a business owner I know this.
So my point is, cut them some slack and don't jump on the bandwagon if you have never ordered from them.
Wtf, you read 6 or 7 bad service stories out of 1000's of transactions per month and you are going to write the company off???
Then ECKLER'S bought out CCI. Sorry to say their reputation is no longer held in such regard. I do like their glossy catalog. But, most of the items they sell are available from other sources for less money. The biggest benefit was being able to order from one source...