Adaptive Performance
Thread Starter
Melting Slicks
Joined: Mar 2009
Posts: 2,300
Likes: 115
From: Odessa FL
St. Jude Donor '10-'12-'13-'14-'15-'16-'17
Adaptive Performance
Has anyone dealt with purchasing products from Adaptive Performance? I ordered their Hyper-Flash bypass on November 29th and have not heard from them yet. I emailed a request for a status of the order on Dec 3 and again on Dec 8 but have received no response as of today. They have no phone number on their web site that I can find either. The payment was processed on Nov 29 via PayPal as well.
Just wondering if it is their normal procedure to not respond to requests for order status or did I make a mistake purchasing from them.
I would appreciate comments from anyone with any experience purchasing from them.
Thanks.
See Update Post below.
Just wondering if it is their normal procedure to not respond to requests for order status or did I make a mistake purchasing from them.
I would appreciate comments from anyone with any experience purchasing from them.
Thanks.
See Update Post below.
Last edited by alxltd1; Dec 11, 2009 at 02:13 AM.
Banned Scam/Spammer
Joined: Feb 2007
Posts: 50,093
Likes: 267
From: Oklahoma City
St. Jude Donor '09-'10-'11-'12-'13-'14-'15-'16-'17,'19,'22
Thread Starter
Melting Slicks
Joined: Mar 2009
Posts: 2,300
Likes: 115
From: Odessa FL
St. Jude Donor '10-'12-'13-'14-'15-'16-'17
Melting Slicks
Joined: Apr 2009
Posts: 2,479
Likes: 36
My personal experience with them was excellent. I received my CLB within a week after placing the order. Too bad there are quite a few forum members with a bad shipping experience. I guess I was lucky.
They do make excellent products by the way. My CLB works flawlessly and looks like a quality piece.
They do make excellent products by the way. My CLB works flawlessly and looks like a quality piece.
Thread Starter
Melting Slicks
Joined: Mar 2009
Posts: 2,300
Likes: 115
From: Odessa FL
St. Jude Donor '10-'12-'13-'14-'15-'16-'17
My personal experience with them was excellent. I received my CLB within a week after placing the order. Too bad there are quite a few forum members with a bad shipping experience. I guess I was lucky.
They do make excellent products by the way. My CLB works flawlessly and looks like a quality piece.
They do make excellent products by the way. My CLB works flawlessly and looks like a quality piece.
Le Mans Master
Joined: Sep 2007
Posts: 7,604
Likes: 8
From: Belleville Il
As I sated in the other post,,in the past ,,about a year or so ago,,the were fine!! Very quick service,,got my parts in a few days!! Just speculating,,they have cut back personnel due to economic conditions.As stated they seem to get it there,,just not quick now. My guess is they are now a one man show,,and he might now have a day job
!!Good luck!!
!!Good luck!!
Last edited by itzza427; Dec 10, 2009 at 12:56 PM.
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Melting Slicks
Joined: May 2000
Posts: 3,027
Likes: 226
From: Locust Valley NY USA
As I sated in the other post,,in the past ,,about a year or so ago,,the were fine!! Very quick service,,got my parts in a few days!! Just speculating,,they have cut back personnel due to economic conditions.As stated the seem to get it there,,just not quick now. My guess is they are now a one man show,,and he might now have a day job!!Good luck!!
!!Good luck!!FRED
Le Mans Master
Joined: Sep 2007
Posts: 7,604
Likes: 8
From: Belleville Il
I am,,this is my speculation on WHY it is now taking more time.I am guessing he is busting his hump trying to keep up,,and doesn't have much time for answering E-mails. Might need to recruit the wife or GF to help out. The way it is now,,he's hurting his image with poor customer relations,and slow service. His original rep was good,,good products at a good price and the service WAS fast,,If I recall I got mine in like 3 days from AZ(or NV) to Il. Got an order received E-mail almost instantly. He SHOULD include an ETA with the notices. That would preclude threads like this,,people don't get so upset if they have an idea when their order is going to arrive. Most people start wondering after a week goes by and no word or product!! I know times are hard(for sure),,but customer relations/information can be a BIG help in getting by!!
Drifting
Joined: Apr 2005
Posts: 1,545
Likes: 3
From: CLIFTON PARK NY
Race Director
Joined: Aug 2003
Posts: 16,270
Likes: 30
From: "It's 106 miles to Chicago, we've got a full tank of gas, half a pack of cigarettes, it's dark, and
St. Jude Donor '03-'04-'05-'06-'07-'08-'09-'10-'11-'12-'13-'14-'15-'16-'17-‘18-'19
NCM Sinkhole Donor
As a vendor - communication is not only important, it's a requirement. If the guy is a one man show, are you trying to tell me that he is so busy (and I'll give him the benefit of the doubt here) eight hours per day, and has absolutely ZERO time to drop an email with a quick message on E.T.A.? I call 
If the vendor won't take the time to communicate status to his customer, then I don't care how cheap the product is price wise, or how excellent it is quality wise - no communication to me means no sale.
There are other vendors that sell the product and they care enough to communicate with their customers, that vendor gets my business. Remember that even though I am a vendor and sell products to customers, I am also a customer buying product from vendors....and I try to treat my customers the way I expect to be treated.....it's that simple.
I don't want to make this diatribe into a sales opportunity - but to the OP - I have the flasher fix harness in stock if you are interested.
If the vendor won't take the time to communicate status to his customer, then I don't care how cheap the product is price wise, or how excellent it is quality wise - no communication to me means no sale.
There are other vendors that sell the product and they care enough to communicate with their customers, that vendor gets my business. Remember that even though I am a vendor and sell products to customers, I am also a customer buying product from vendors....and I try to treat my customers the way I expect to be treated.....it's that simple.
I don't want to make this diatribe into a sales opportunity - but to the OP - I have the flasher fix harness in stock if you are interested.
Thread Starter
Melting Slicks
Joined: Mar 2009
Posts: 2,300
Likes: 115
From: Odessa FL
St. Jude Donor '10-'12-'13-'14-'15-'16-'17
As a vendor - communication is not only important, it's a requirement. If the guy is a one man show, are you trying to tell me that he is so busy (and I'll give him the benefit of the doubt here) eight hours per day, and has absolutely ZERO time to drop an email with a quick message on E.T.A.? I call
If the vendor won't take the time to communicate status to his customer, then I don't care how cheap the product is price wise, or how excellent it is quality wise - no communication to me means no sale.
There are other vendors that sell the product and they care enough to communicate with their customers, that vendor gets my business. Remember that even though I am a vendor and sell products to customers, I am also a customer buying product from vendors....and I try to treat my customers the way I expect to be treated.....it's that simple.
I don't want to make this diatribe into a sales opportunity - but to the OP - I have the flasher fix harness in stock if you are interested.
If the vendor won't take the time to communicate status to his customer, then I don't care how cheap the product is price wise, or how excellent it is quality wise - no communication to me means no sale.
There are other vendors that sell the product and they care enough to communicate with their customers, that vendor gets my business. Remember that even though I am a vendor and sell products to customers, I am also a customer buying product from vendors....and I try to treat my customers the way I expect to be treated.....it's that simple.
I don't want to make this diatribe into a sales opportunity - but to the OP - I have the flasher fix harness in stock if you are interested.
Drifting
Joined: Apr 2005
Posts: 1,545
Likes: 3
From: CLIFTON PARK NY
I will give him the benefit of a doubt and wait a while longer. However, if after say 21 days there is no delivery or communication I will cancel the order and take you up on your offer. I am not inpatient but again I believe he could communicate better and represent real life shipping expectations up front. I also am without turn signals now about 70% of the time even with rapidly cycling the hazard switch or beating on the dash, so it is becoming a safety matter as well.
Thread Starter
Melting Slicks
Joined: Mar 2009
Posts: 2,300
Likes: 115
From: Odessa FL
St. Jude Donor '10-'12-'13-'14-'15-'16-'17
Update
The harness was delivered in the mail today, 12 days after order, so to be fair it was not 21 days. I believe there was no malice on Adaptive Performance's part, but they could benefit by communicating better with their customers. Non responses only lead to suspicion. They would also benefit by being upfront about delivery times as this would avoid the concern by their customers when the product nor any status is received within a reasonable time. Anyway, its here and I can correct my problem.