Customer service is just as important as the product itself!
Hardbar USA
Thread Starter
Burning Brakes
Joined: Oct 2007
Posts: 1,117
Likes: 4
From: Long Island New York
Hardbar USA
I've placed an online order on July 7th on Hardbar.com.
I've been calling and sending emails to Gary for an update on the order but he never replies.
Does anyone know where Gary is and should I be worried about my order?
Thanks
I've been calling and sending emails to Gary for an update on the order but he never replies.
Does anyone know where Gary is and should I be worried about my order?
Thanks
Thread Starter
Burning Brakes
Joined: Oct 2007
Posts: 1,117
Likes: 4
From: Long Island New York
I've called Gary on his Hardbar company phone# and left him messages and I emailed Gary on his company email address.....No reply on either. I did receive an automatic email confirming my order when I placed it and paid in full but that was July 7th. I haven't received my part or any other correspondence since.
Thread Starter
Burning Brakes
Joined: Oct 2007
Posts: 1,117
Likes: 4
From: Long Island New York
Update as of July 21st
I wanted you all to know, I've been emailing Gary at his Hardbar email address and calling him on his phone number listed on the Hardbar website.
As of today, 7/21, still no replies to my emails and still no return phone calls.
Please, if anyone knows Gary, I would appreciate if you can ask him what's up?
All I want is my tow strap and a little customer service on my paid in full order.
Thanks all
Bruce
As of today, 7/21, still no replies to my emails and still no return phone calls.
Please, if anyone knows Gary, I would appreciate if you can ask him what's up?
All I want is my tow strap and a little customer service on my paid in full order.
Thanks all
Bruce
Melting Slicks
Joined: Jun 2007
Posts: 2,441
Likes: 25
From: @ work in South Carolina
St. Jude Donor '08-'11-'12
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Thread Starter
Burning Brakes
Joined: Oct 2007
Posts: 1,117
Likes: 4
From: Long Island New York
Hardbar Customer Service
Well, I hate to say it but another day has come and gone and no replies.
No communication from Hardbar regarding my order which was placed on 7/7/2010.
I'm not looking for anything spectacular, just a reply to my emails. Better yet, all I want is the item I ordered and paid in full on 7/7.
Any advice on how I can handle this from here on?
I hate writing letters to the credit card company disputing a charge for an item not received but I guess that's all I have for now?
If anyone has a contact at Hardbar and is willing to help me and touch base with Gary it would be much appreciated.
Please, all I really want is my tow strap but at this point, I'll settle for a refund on my credit card.
thanks
Bruce
No communication from Hardbar regarding my order which was placed on 7/7/2010.
I'm not looking for anything spectacular, just a reply to my emails. Better yet, all I want is the item I ordered and paid in full on 7/7.
Any advice on how I can handle this from here on?
I hate writing letters to the credit card company disputing a charge for an item not received but I guess that's all I have for now?
If anyone has a contact at Hardbar and is willing to help me and touch base with Gary it would be much appreciated.
Please, all I really want is my tow strap but at this point, I'll settle for a refund on my credit card.
thanks
Bruce
Race Director
Joined: Jan 2006
Posts: 10,554
Likes: 33
From: Not on either liberal coast.
You don't need contact with HARDBAR if you'd be happy with the credit to your card. Contact your credit card company.
I would also contact an administrator if HARDBAR is still a supporting vendor. There's no excuse for poor customer service especially in this economy. But keep in mind that most internet vendors have personal lives and are usually otherwise employed.
I would also contact an administrator if HARDBAR is still a supporting vendor. There's no excuse for poor customer service especially in this economy. But keep in mind that most internet vendors have personal lives and are usually otherwise employed.
Last edited by hotwheels57; Jul 22, 2010 at 01:24 PM.
Thread Starter
Burning Brakes
Joined: Oct 2007
Posts: 1,117
Likes: 4
From: Long Island New York
I just spoke with Gary on the phone and he promised his full attention on getting this resolved .
I'll update you all when the item arrives.
thanks to everyone for your support
Bruce
I'll update you all when the item arrives.
thanks to everyone for your support
Bruce
Team Owner
Joined: Sep 2003
Posts: 43,084
Likes: 33
From: Raleigh / Rolesville NC
Thread Starter
Burning Brakes
Joined: Oct 2007
Posts: 1,117
Likes: 4
From: Long Island New York
Well, let me give you all an update on my Hardbar order.
I finally spoke with Gary on the phone after leaving many messages and was promised that he would take immediate action on getting my item to me.
I had to send him 2 more emails to receive a one word email message back from him containing the package tracking number.
Seems after waiting for 15 days of no reply phone calls and email messages, Hardbar decides to mail me my item by first class mail (waiting another 7-10 days)
Why do I feel like I'm the one in the wrong here?
Well after this purchase, never again!
There are too many vendors willing to supply A+ customer service and are begging for my money.
regards
Bruce
I finally spoke with Gary on the phone after leaving many messages and was promised that he would take immediate action on getting my item to me.
I had to send him 2 more emails to receive a one word email message back from him containing the package tracking number.
Seems after waiting for 15 days of no reply phone calls and email messages, Hardbar decides to mail me my item by first class mail (waiting another 7-10 days)
Why do I feel like I'm the one in the wrong here?
Well after this purchase, never again!
There are too many vendors willing to supply A+ customer service and are begging for my money.
regards
Bruce
Melting Slicks
Joined: Jun 2004
Posts: 2,836
Likes: 110
From: El Paso TX.
i just ordered his harness mount that bolts behind the seat. i place my order on weds. and have not recieved a tracking number. i spoke with garry right before i ordered it online and he said he had them in stock. i hope this doesnt happen to me.
Team Owner
Joined: Sep 2003
Posts: 43,084
Likes: 33
From: Raleigh / Rolesville NC
I have never had a problem ordering any thing from Hardbar. and Will do so in the future.
Gary is a one man operation and designs and builds some of the most innovated and NEW products on the market. That OTHER companies Copy, but never duplicate the quality
he has redesigned coil over suspensions for corvettes that OTHER companies now copy.
and now a brand new big brake kit in conjunction with AP Racing for Corvettes, that other companies are drooling over.
http://forums.corvetteforum.com/auto...brake-kit.html
and Brake rotors, No one comes close to his designs, quality and performance.
His small parts designs are second to none.
I have also dealt with companies that had great customer service, ( CF vendors ) with supper chitty products. But their customer service was great and took the products back no questions asked.
Spend many hours on the phone with Gary working though set ups. = SUPERB customer service.
I trust my life on the race track to many of Hardbars products and will do so in the future. NO QUESTIONS ASKED.
Customer service can and many times be just fluff. Dont take it personally. Judge the quality of the PRODUCT.
Gary is a one man operation and designs and builds some of the most innovated and NEW products on the market. That OTHER companies Copy, but never duplicate the quality
he has redesigned coil over suspensions for corvettes that OTHER companies now copy.
and now a brand new big brake kit in conjunction with AP Racing for Corvettes, that other companies are drooling over.
http://forums.corvetteforum.com/auto...brake-kit.html
and Brake rotors, No one comes close to his designs, quality and performance.
His small parts designs are second to none.
I have also dealt with companies that had great customer service, ( CF vendors ) with supper chitty products. But their customer service was great and took the products back no questions asked.
Spend many hours on the phone with Gary working though set ups. = SUPERB customer service.
I trust my life on the race track to many of Hardbars products and will do so in the future. NO QUESTIONS ASKED.
Customer service can and many times be just fluff. Dont take it personally. Judge the quality of the PRODUCT.
Last edited by AU N EGL; Jul 25, 2010 at 09:23 AM.
Drifting
Joined: Oct 2008
Posts: 1,297
Likes: 6
From: Omaha Nebraska
Proud to have Gary and Hardbar USA listing in our sponsor line.........anytime..........everytime.
He was on the phone with my driver for over an hour the other day talking to her about the parts she had ordered.......seems like customer service to me.
Sorry you had a bad experience. Gary is one of the busiest guys I know in the industry.........
He was on the phone with my driver for over an hour the other day talking to her about the parts she had ordered.......seems like customer service to me.
Sorry you had a bad experience. Gary is one of the busiest guys I know in the industry.........