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If they talk to the detailer who did the repair, he'll know for sure. Hopefully it's a place you can trust. If the "new" scratch can be repaired easily, the body shop will likely do it quickly/cheaply. This is the sort of case where you'll catch more flies with honey.
If they talk to the detailer who did the repair, he'll know for sure. Hopefully it's a place you can trust. If the "new" scratch can be repaired easily, the body shop will likely do it quickly/cheaply. This is the sort of case where you'll catch more flies with honey.
there is no way this shop is touching my car again.....the owner didn't even offer to discount a new repair
i am sorry that you do not realize that you struck a curb in the same spot. people always come to me not realizing how the damage occured to their vehicle...had this been a faulty repair or delamination issue the damaged area in question would have been smooth where the delamination would have occurred since the technician sanded the previous scratch out with a relatively smooth 320 grit sand paper...the damage that your car has currently looks as if it has concrete gouges in it...there is no evidence of faulty repair or delamination anywhere and the paint is thoroughly atttached around your current damage.
i am sorry that you do not realize that you struck a curb in the same spot. people always come to me not realizing how the damage occured to their vehicle...had this been a faulty repair or delamination issue the damaged area in question would have been smooth where the delamination would have occurred since the technician sanded the previous scratch out with a relatively smooth 320 grit sand paper...the damage that your car has currently looks as if it has concrete gouges in it...there is no evidence of faulty repair or delamination anywhere and the paint is thoroughly atttached around your current damage.
I think what the shop told you is very probable. I grew up painting cars in my dads body shop ( not anymore) and scratches are sanded out beyond where the scratch starts and ends. I would never put paint on something that wasn't completly sanded out. I would be curious to see a pic as well. Who knows, maybe they really aren't a very good shop, bad and inexperienced painters and all.
Honestly, if you put up a pic, many people will be able to tell you if it was faulty work...and several will be able to tell you unequivocably (quite a few body guys here).
I will try to get some pics later today....can someone put them up for me?
Sure, if ya like (email them to me).
or
Just start a Photobucket account. Its free (all you need is an email address). You upload your pics there, click the little box under the picture on photobucket that has the IMG tag, copy the tag text, come back here, open the post, hit reply and click the picture icon (looks like a square with mountains in it), that will open a window, right click on the text in the window and select patse to copy the image tag text you copied from photobucket to your post, click ok.....done.
The instructions for all of this are here on the forum
Still awaiting pics...it's easy to see how you could have done the same damage twice, if you drive through the same drivethrough bank.
Pictures will say a thousand words.
A friend owns a body shop. Like that body shop owner said, often times customers act in good faith and falsely accuse the body shop of damage. In an extreme case (I witnessed this while at his shop)... an asian couple came to pick up their Toyota from his shop. I only mention they are asian because they a) didn't grow up in American culture and b) didn't speak/understand English well. The woman looks over the car and tells my friend the right quarter's paint doesn't match the right rear door. Well... the damage was to the LEFT fender. The complete opposite side of the car. Then she proceeded to tell my friend that he must have removed all four of her tires and replaced them with BALD tires. All four. Who would want to steal used 14" tires??? After trying to rationalize with the woman for 15 mins or so, my buddy got fed up and told them to leave or call the cops.
</not really relevant story>
Disclaimer: This story was about a crazy couple and isn't intended to discredit the OP or suggest that he is trying to rip anyone off.
Body guy here: It is super easy to tell if the damage is new or not. I don't want to sound like a jackass but I would be siding with the shop on this one. The first scratch repair was minor and an easy fix. In my mind there is no way it can come back and chances are there was no body filler used, just sand/ prime/ paint.
A body shop will own up to faulty repairs as they should have a lifetime warranty. Especially with such a small job the shop has no reason to lie about it. If they were responsible, a hundred bucks or so on their end and you're a happy customer, no biggie. My guess is that it is blatantly obvious that it is new damage to anyone who knows what they are looking at.
I don't see how he could have hit the same exact spot where original damage took place: especially since he was taking special care when he went through the same location later. I'm on his side. The body shop manager's comments "looks like a concrete gouge" sounds suspicious too. How can you recognize a concrete gouge from a metal gouge or a wooden gouge? Unless there is material IN the scratch, I don't see how the mgr. could be that psychic.