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Scratch repair question...

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Old Aug 5, 2010 | 08:29 PM
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Default Scratch repair question...

Ok...so about a month or so ago I had about an 8 inch scratch repaired right in front of the passenger side rear wheel. The scratch was deep as I had caught a concrete turnstile at the bank drive thru. Anyway, a few days ago I noticed that about an inch of the scratch was again visible so I went back to the repair shop and was told that something obviously had struck the car and that this was new damage. I said that it was exactly the same scratch and that they should repair it at no charge. I got nowhere, so I am going to speak to the owner on Monday.

Any thoughts on how I can prove this was not new damage?

Thanks .
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Old Aug 5, 2010 | 08:36 PM
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The chances that new damage happened in exactly the same spot are very slim IMO. If you have pics of the original scratch, that would help. Otherwise, you may just have to rely on the owner to come through for you. Good luck.
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Old Aug 5, 2010 | 08:39 PM
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Originally Posted by Vetteman Jack
The chances that new damage happened in exactly the same spot are very slim IMO..
that is exactly what I said.....
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Old Aug 5, 2010 | 08:50 PM
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Did you happen to take pictures after the original repair, it might prove they missed a portion of the scratch.
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Old Aug 5, 2010 | 08:53 PM
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Originally Posted by Wt99C5
Did you happen to take pictures after the original repair, it might prove they missed a portion of the scratch.
no pics...the repair looked perfect a month ago....
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Old Aug 5, 2010 | 08:57 PM
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Originally Posted by LaMagred02
no pics...the repair looked perfect a month ago....
Is it possible the material they used to make the repair "shrunk" ?
I know bondo can shrink/ crack.
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Old Aug 5, 2010 | 09:00 PM
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Originally Posted by Wt99C5
Is it possible the material they used to make the repair "shrunk" ?
I know bondo can shrink/ crack.
I don't know.....I am looking for possibilities to bring up with the owner....thanks
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Old Aug 5, 2010 | 09:13 PM
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Did you go to the bank again?
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Old Aug 5, 2010 | 09:29 PM
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Originally Posted by ztheusa
Did you go to the bank again?


yes....but carefully
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Old Aug 5, 2010 | 09:36 PM
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Originally Posted by ztheusa
Did you go to the bank again?
That was my thought!
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Old Aug 5, 2010 | 11:28 PM
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I find it hard that you would not have noticed it in the first place. I know I would have carefully looked at it down the side to see that they did a good job, and if it looked like a good job I doubt they would miss a 1 inch section. I doubt that there was anything that would shrink in a scratch repair, unless they did a really crappy job and just filled it in, smoothed it out and painted it. Does it look like the paint has cracked open or a real scratch?
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Old Aug 6, 2010 | 09:22 AM
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Originally Posted by dmarkshark
I find it hard that you would not have noticed it in the first place. I know I would have carefully looked at it down the side to see that they did a good job, and if it looked like a good job I doubt they would miss a 1 inch section. I doubt that there was anything that would shrink in a scratch repair, unless they did a really crappy job and just filled it in, smoothed it out and painted it. Does it look like the paint has cracked open or a real scratch?
It does look cracked open...it is part of the original scratch in my opinion....
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Old Aug 6, 2010 | 10:35 AM
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If it looks cracked open, and they had definately painted it, then I think they need to fix it and correct their bad job. Good luck. Let us know how this plays out.
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Old Aug 6, 2010 | 10:39 AM
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What did they touchup, colorcoat. clear BOTH? A lot of the "touchup" paint is not the same paint the factory uses-the colors can get close but they weather different, especially lacquers. The scratch repair can shrink and show through the repair, crack repair can be even more visible over time as the repair materials shrink.
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Old Aug 6, 2010 | 12:33 PM
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Not in 4 weeks time? Should not happen.
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Old Aug 6, 2010 | 08:16 PM
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Hi There,
Most reliable shops guarantee their work for as long as you own the car or truck.
robsc501
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Old Aug 8, 2010 | 10:42 AM
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Originally Posted by robsc501
Hi There,
Most reliable shops guarantee their work for as long as you own the car or truck.
robsc501
I will tell them that...
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Old Aug 9, 2010 | 05:27 PM
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The owner said it is new damage and will not honor his warranty and fix the scratch. I have filed a complaint with the BBB.
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Old Aug 9, 2010 | 05:34 PM
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Something's not right. Scratch in same area? Doesn't make sense as you and others have already determined.

Did you file an insurance claim. If so the insurance adjuster has pics of the damage.

Did the body shop take pics? Many do now as a way to confirm and document work.

Post your question in the Car Care Forum. Those guys are experts in car care and may have an idea for you.

Good luck and keep us posted.
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Old Aug 9, 2010 | 05:40 PM
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Originally Posted by c5BlackBeauty
Something's not right. Scratch in same area? Doesn't make sense as you and others have already determined.

Did you file an insurance claim. If so the insurance adjuster has pics of the damage.

Did the body shop take pics? Many do now as a way to confirm and document work.

Post your question in the Car Care Forum. Those guys are experts in car care and may have an idea for you.

Good luck and keep us posted.
My ded is $500 so no ins claim...

If the shop took pics, they did not inform me.

Thanks for your suggestions.
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