Quick version - ordered set of Depo's on 7/5 and went on here to get install info. Read enough to convince me the change was a bad idea. Cancelled the order less than four hours after placing it. Didn't realize until I got my cc bill that the company hit my card the day of the order, but after I cancelled the order. Headlights show up 7/23. I contact the vendor to tell him I cancelled the order and how does he want me to return them (at his expense). Get a reply - 20% restock charge, 10% inspection charge, I pay return shipping, and he is going to charge for the "free" shipping on the outbound, all to be deducted from the amount refunded.

I replied "I don't think so. Expect a chargeback from Amex." Amex upheld the dispute, took the money off my account. That was 8/25. It is now 9/27, I have sent the vendor six emails asking how he wants the lights returned. I'm using the delivery and read notifications. All were delivered. Vendor is either not reading the messages or not clicking the permission to send the read notice.

Finally a question in all this - anyone have any thoughts on what my obligation is to this dufus? Shipping will probably be closer to $30 than $20 and I don't intend to pay it. On the other hand I don't want the guy to be out the cost of the headlights.

I'm wondering if I should sell them and send the guy the money or what.

Ideas?

Charlie

 

You say you got your money back right?
If it were me I would send them back to him and have them sign for them and I would eat the shipping just to be done with it. No way I would sell them and send the money to them.
Just my 2 cents.
Mr.Bill

 

If you've been writing them for a month I'd print up copies of the emails, throw them in the box with the lights and put that box in the attic. I'd have a hard time being sympathetic to someone who wanted 30% return fee plus charging you for the free shipping. If they want the lights back bad enough you'll hear from them as soon as they swallow their pride.

 

dang. at least u got u rmoney back. dont sell the lights, just call him if u can and send him the lights back. i wouldn't want to eat the shpping costs. ugh... sorry about the mess

and no $hit on the 30% fees thats BS. if they want them back bad enough they will get ahold of u.

pfft a 10% inspection fee...man get the f outta here

J

 

No phone number on the website or in any correspondence so calling isn't an option. I'll keep sending emails and put the box in safe storage. Sooner or later they'll read their emails.

Charlie

 

Send them an invoice for storage. Include 18% interest per year compounded monthly for past due accounts. Also include a statement that they will be liable for court costs and attorney fees. Pick a number, say $25 per month storage until a shipping voucher is sent. Then iinvoice them monthly for the $25 plus compounded interest. If you want to have some more fun, after the storage charges have built up, file a claim in small claims court and get a judgment against them. Then you can "attach" the lights and sell them to recover your "losses".

Just a thought.

 

I love it! Perhaps this vendor only has drop ship capabilities. That's probably why your cancellation order was not processed in a timely fashion.

Good to hear that your credit card company had your back. I would either (a) send them back the cheapest (slowest) way possible with delivery confirmation or (b) print out your emails and put them away with the box. If they don't return your request to send them back, oh well.

 

Sounds like a good plan to me.

 

That sounds like the dirty trick my shyster lawyer would do...you must be a lawyer?

 

ship them back COD, for the shipping cost

 

Since you are trying to do "the right thing", ship them back to the vendor COD for the amount of what it costs you to handle and ship them. If they refuse to pay that fee the package will be returned to sender (you), at which point the lights are rightfully yours to do with as you please. You can then, in good conscience, sell them for at least what it cost you to store, handle and ship them. JMO
I personally would hold them for a few months and "dispose " of them at my discretion if, after that time, the vendor hadn't made an effort to retrieve their merchandise. You are trying to go above and beyond, again, in my opinion.

 

Send the seller a certified letter that he has to sign for stating that you wish to return the headlights as you got your refund via amex. If he does not sign for it, or further ignores you, Ill pay the shipping, to me.

 

Do nothing...

You already did your part, keep the lights in the box and put them away...let them collect dust until they acknowledge your email.

 

I'll take the lights off your hands so you can be done with this ordeal. Oh heck, I'll give you $1 for the lights .

 

Ship them back at the least expense (ground USPS) to you, but insured with delivery confirmation. It's over with.

I've returned products to senders under similar situations after the order was canceled but shipped anyway. I just returned it to the USPS "return to sender". One was a $400 SELECT COMFORT (bed) controller. I got my credit card refund and wasn't entitled to keep the product.

 

 

Personally I'd ship them back with insurance and a signed receipt upon dellivery. That way you've saved all recipts for the items and you were reimbursed and you shipped the kit and kabodal back to him. If at any point he says he didn't get the shipment, you got someones name and a date. That way it's out of you hands and there isn't any obligations. No one can say you didn't do the right thing.

 

That's at least one good thing about living in the UK as it's illegal to charge anything for returns that you have cancelled within 7 days of ordering and you don't even have to pay for the return delivery cost unless the seller has stated this in their terms and conditions.

I wish I could buy all Vette parts as cheaply as you guys do though.

 

You stepped up, tried to do the right thing, and they don't even acknowledge your emails? You've got your money and the lights, so it's their move!

 

Was this a forum vendor??????????????