defective parts. help?!

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Feb 25, 2012 | 03:14 PM

The Riddler

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Joined: Sep 2008

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From: Canton GA

defective parts. help?!

i ordered some parts awhile back through a member here. they are parts from extreme dimensions. The person i got them through contacted them for a refund for me. He came back and told me that in order for me to get a refund, to destroy the defective parts and send them pictures and they will refund my money. Its a bumper, hood and wing.. Has anyone dealt with anything like this before?

Feb 25, 2012 | 03:32 PM

$$$frumnuttin'

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From: Should this thoughtful, valuable contribution meet with no acknowledgement or 'thanks' this post----

best of luck with that company....took me 3 mos to prove to them a spoiler was chipped on the corner...in the end I got a replacement, but had to leave + feedback. document everything with pictures now, and be patient and polite all the way through the process...they have a review board that looks over all claims, and you can bet they have a lot of them considering the type of parts they supply.

Feb 25, 2012 | 03:34 PM

VetteNoob

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From: Kyle TX (Because Mojo Made me fill it in)

I had a problem with one of the ED rear spoilers and was asked to smash it up and take pics. Got my replacement shortly after doing that.

Feb 25, 2012 | 04:29 PM

Vetteman Jack

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You would think they would want the parts back to improve quality control, but hey, as long as they give you either a refund or replacement, I guess it is OK.

Feb 25, 2012 | 04:30 PM

pewter99

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Feb 25, 2012 | 04:34 PM

TriplBlk

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From: Frederick, Maryland

yea my friend bout a hood for that (it had a cf layer) and they wanted him to crush the entire hood and send pics. So that he cant re sell it. VERY VERY stupid.

Feb 25, 2012 | 08:47 PM