Originally Posted by texcoonazz

MUST READ..... I PROMISE IT THIS WORTH THE READ..... BUYER BEWARE... Corvette Top Guys or M&T Manufacturing will try anything. I just want to update everyone and WARN who ever will benefit.

FAST FORWARD. It has been over 6 months since I returned the top I bought from CTG / M&T Manufacturing. On December 27, 2012 I receive this email from the "SNOTTY ACTING" Jane from M&T Manufacturing.


If the top is not returned to us we will be filing fraud charges with American Express and your local police department. Please call to make arrangements for the return

800-999-2892 If we do not here from you today we will assume you are not returning and will file the necessary paperwork for an arrest warrant


Jane Sh****n

M & T Manufacturing
30 Hopkins Lane
South Kingstown RI 02879
401-789-0472
401-789-5650

To be honest I was fully expecting this type behavior from this organization and prepared accordingly.

So I copied AMEX and the person I assume was her boss to my reply...

Hello Mrs. Sh****n,

I must say I am not shocked by the receipt of your email. The fact that you waited till now does not surprise me either. Somehow I knew you would try this so I made sure I took every step necessary to cover my butt and to verify return and protection of your asset.

The top in question was shipped to you via FEDEX on June 20, 2012. On that day You, Mr St*** and AMEX were notified of shipping methods and tracking info.(Email included below) I included the email correspondence, order number and information and AMEX dispute resolution in the box with the top. I also added insurance at my own expense to make sure you were covered in the event something happened during transport. Ever step was taken to return your top to the address provided by Mr St*** and noted below.

I have checked with FEDEX and they confirm that the top was delivered on June 25, 2012 at 2:37PM. As an added security I also placed a signature requirement on the package. FEDEX states that P Johnson accepted delivery and signed for the package. Tracking # is 468399815160437

On the day of shipment, I took several photos of the top being boxed up and documents stated above. I took those photos with FEDEX Center Manager B**** P****** and will gladly share them with you if you like. OR if you want contact MR P****** yourself. I am sure he will remember the event and the extra steps I took to insure WE were covered in the event something like this happened.

I am not sure what else you expect from me. But let me tell you what I expect from you. Some level of professionalism! I expect you to take the info I provided back in June and again now and follow up.

And since you are accustomed to placing time constraints on peoples reply I am sure you would not mind doing the same. I expect a response from you or someone in your organization today.

The ball is in your court now.......

Regards,
Don

Shortly afterwards I received....

Don

My apologies for this mistake. This was sent to you by mistake, this was actually another customer.

Again my apologies for this

Jane Sh****n

M & T Manufacturing
30 Hopkins Lane
South Kingstown RI 02879
401-789-0472
401-789-5650

So lets see.... She contacts me at my email, which is my full name, with threats. Referenced my order number perfectly. Mentions AMEX. But then apologizes for mistakenly sending to me. UNBELIEVABLE.

I hope my experience with these people will get around to others. Buyer beware.

Originally Posted by texcoonazz

Thought I would provide an update.

My first dispute via AMEX did not go well. Probably because I did not provide enough information or supporting documents.

Round two. I provided tons of photos taken directly from Convertible Top Guys site and tons of additional supporting info for my dispute. The end result is I received a full refund.

I don't think it would be fair to say I won but I was awarded a full refund. Basically AMEX resubmitted all the new stuff and waited for a response. CTG / M&T was given a set time to respond and failed to do so. As a result AMEX refunded me my money. I do not think AMEX did anything great. I personally believe CTG / M&T deliberately allowed the dead line to lapse and defaulted. Kinda saying OK you win but we don't agree.

So I send CTG an email telling them I have received a full credit and asking where to send the top. To this I receive the following response with AMEX Dispute Center Copied -

"Donald
Since this was not a return we will provide all information to your card company to stop the dispute. We will provide all ordering information along with tracking and copies of this email stating you had not returned the items.
Since you did not contact us for a return you would not have recoourse for providing false information to the card company.
Jane"

I replied stating I have already received credit and only need to know where to send the top. By the time I hit send I get another email from what was probably a manager stating they mis understood my email and provided me with a return address. I returned via FEDEX on my nickel and insured for full value.


So what did I learn?
Only do business with RECOMMENDED companies and only after seeing their product first hand. ESP if making your purchase online.
When making a dispute gather all the photos and info you can and hit them with both barrels the first time.
Don't expect AMEX to do anything more than relay info back and forth between you and the vendor. From my experience they are not going to get involved and/or make a decision.
And Finally ... Never Give Up!!

Originally Posted by c5vetteguy

It sounds like you'll get no satisfaction from Convertible Top Guys. See what AMEX will do for you. Maybe they'll get you a full refund without the restocking fee if you can prove that what you received isn't what they show online. Customer service like what CTG exhibits will take its toll on future sales once word spreads.
If you recover your money and/or decide to go with a different vendor, try Robbins. That's where my top will be coming from in the near future. Good luck with your predicament.