I do not want to name names as I am not that type of guy. I do want your advice as to what I should do. Here is the story:

Ordered a set of brand new wheels, tires, lug nuts and TPMS sensors from a supporting vendor. There were mounted and balanced from the vendor and then shipped to me in boxes. As soon as I ordered the items, my credit card was charged. Approx. 3 weeks later, I received the front wheels/ tires/ TPMS sensors. I called the vendor and left numerous messages asking where the rear wheels/ tires/ TPMS and lugs were. Finally, 3 weeks after that, i received a pm stating that the rears shipped. I asked the vendor why he would charge my credit card in full when I placed the order if I had to wait over 6 weeks to receive the wheels/ tires/ TPMS and lugs. He did apologize but he did not give me an answer. I opened the boxes and noticed that the lugs were not there. I called again, left messages and sent pm's. Finally, the gentleman apologized and sent me the lug nuts.

Now comes the fun stuff.....I put the new wheels on my car and I hear a clicking noise as I am driving. I pull over and find out that I lost my ebrake. I took the car to the Vette Doctors. They told me that on these wheels, they have 2 air valve stems (one on the inside barrel for the TPMS). The TPMS valve stem was bent and broke the ebrake cable. It cost me $325.00 to replace the ebrake cable and have the Vette doctors calibrate the TPMS sensors. I called the vendor to see what he would do for me and I am still waiting to hear back from him. It has been weeks. What do you think I should do????

 

Sorry about your issues and hope you come to a resolution, I have never seen a wheel with 2 valve stems, What wheels are they?
More info for future wheels buyers.
You said you paid with a CC, I would contact the CC company and tell them about the issues. Maybe they will reverse the charges.
I also think you should name the vender so we can hear his side of the story and to help protect future buyers.
Mr.Bill

 

Put a dispute with the charge with the CC and stop payment . That's what I did and the vendor called me right away. My CC was credited the amount until I was satisfied. Then the vendor had to wait another 30 days to get his payment. He was not happy.

 

Is it possible that your wheels you bought were not TPMS friendly and the vendor added another hole for the sensor? I see no reason for 2 valve stems.

 

Let me state that I am not trying to hurt the vendor. I have nothing against him personally. The wheels are Cray Hawks.

 

The vendor originally charged my cc in February

 

... this forum needs to protect us from Supporting Vendors with such poor customer service - NOT support Vendors from us to make a $$$.

POST the Vendor and let them tell their side so we can decide ?

 

That's not good. Contact Forum Admin. and see if they can help you. Good luck.

 

Don't worry about being "that type of guy". Its not a negative to prevent others from having to deal with this kind of issue.

 

Speed depot

 

I agree, the vendor should be named. As stated, the forum should be to protect us and spread information, both good and bad. If the vendor disputes what's stated, they can always post their version of the perceived transaction.

Edit: snuck in while I was typin'... thanks

 

We have sold a bunch of these Cray Hawk wheels for C5's with no issues at all. BUT...When we sell a complete wheel sensor tire package I order sensors from GM to send to supplier for them to install the correct sensors in the wheels when they are mounted and balanced. Your wheels were shipped from same location as our customers are as well.

NOW
With the Cray Hawks there is only an issue with the 2005 C6 with the Z51 suspension. The sensors hit and will brake off on the fronts. This is for the 2005 Z51 only so you should have zero issues as long as correct sensors were used on install.


Sorry your having troubles and wish I could do more to help
Dennis

 

Just some gut feeling off the top of my head. Obviously, the wheels did not come with two holes. But for many many years , over 12 years. Credible wheel vendors have been supplying non friendly TPS wheels to people with C5's. The right way to do it is put the sensor on the inside of the wheel using epoxy and a belly band. 180* from the wheel's valve stem hole to help with balance. This vendor is responsible for all of your damage. He is the expert on tire fitment, and should have warned you or asked you if you wanted a second hole. This whole issue is entirely his fault. including the damages caused by his ill conceived method of installing the TPS. I would demand all of your money back including the cost of repair to the ebrake cable. I would want to send everything back, and not do business with him again. Tell him you have his wheels and tires and you want your money back including the cost to ship them back. From what I am reading the wheels are no good for your car anyway. Your credit card company is your best friend. ( ally )

 

The Cray Hawks come with a second location for the sensors. So there is two holes drilled into the wheels from Cray. I have the Hawks on my Grand Sport and no issues. As mentioned the only issue known is the 2005 Z51 as the sensors hit the tie rod ends when turning. This is a 2005 Z51 only issues. We had to use band sensors on this setup with plugs on the second sensor hole location.

 

Dennis, this guy has a 1999 C5, any fitment issues is the responsibility of the vendor. The customer puts his faith in the vendors expertise. The idea is, the vendor knows what car these wheels are going on and its not the responsibly for the buyer to experience any grief. the fact that two holes are in these wheels is not the issue, its the fact that the second hole and the tps that the vendor installed caused the buyer to spend over 300 dollars to repair damage cause by this vendors products, and assembly. Dennis, You and I both know what the right thing to do here is. ( Make it right )

 

I understand this..I was just pointing out the fact there is two holes in the Cray Hawks is normal.

 

NP Dennis, thanks for the heads up on the two hole thing. I just hate to see members have issues that, to this point are not resolved. We haven't heard from the vendor as this is open forum, he may choose not too and just do the right thing and contact the buyer and " Make it right". On the face value of this thread it appears the vendor needs to step up. Of course my feelings are solely based on the buyers input.
Bill aka ET

 

Good information from Double D and Evil Twin, I have to agree, we as consumers put our faith in vendors to supply us with what works with our application...It also drives consumers nutz when businesses want payment immediately (which I understand) but stuff doesn't arrive in a timely manner. Good Luck...

 

op- have you verified that the correct sensors were installed? from what i understand it broke one side. is there an issue with the other side?

 

all of the sensors work. the issue was that the rear drivers wheel was shipped with a bent sensor which caught and broke my ebrake line. Vette Doctors got it worked out.