Notices
C5 General General C5 Corvette and C5 Z06 Discussion not covered in Tech

Bad dealer experience

Thread Tools
 
Search this Thread
 
Old Jul 22, 2013 | 03:59 PM
  #1  
jaredkuper's Avatar
jaredkuper
Thread Starter
1st Gear
10 Year Member
 
Joined: Jul 2000
Posts: 1
Likes: 0
From: Arlington, TX USA
Default Bad dealer experience

2002 Z06 with 135k miles. Car died on the road and had it towed to closest dealer, Autonation Chevrolet (formerly Fox Chevrolet) in Timonium, MD. They have left a bad taste in my mouth before, but they were the most convenient to get to.

I was told they are having their corvette expert look at it, he has a Corvette himself that he has done a lot of work on. The next day, I hear: "It's something internal to the engine, so we would like to charge ~4 hours for diagnosis". I expected that, if it was easy I would have fixed it in the parking lot. I assume this means they will be checking compression, open up valve covers, etc.

The diagnosis I hear is "lost compression on one cylinder, iffy compression on another." They will only recommend replacement of the entire engine, and quoted $1,600 for that labor. Of course, there were no engines to be found anywhere, so effectively the quote was "you're outta luck." The best thing I can commend them on is that they were able to confirm to the AAA tow truck that they were unable to repair the vehicle, thus getting my car towed outta there for free. Still stuck with the diagnosis labor charge.

I didn't buy this at all, surely the issue shouldn't require scraping the entire engine.

I already had a clutch replacement scheduled with Josh at Horsepower Addicts, so I had it towed there to have someone with a good reputation look it over. THANK GOD I did that, saved me from buying a new Corvette. Within a day he had found the broken valve spring, on a DIFFERENT cylinder than Autonation (Fox) had reported. I happen to have had one broken valve spring replaced a few years ago, so I know it's about a $350 job at a (different) dealer. Not a totalled engine. Not $1,600 labor, plus a manhunt to find a rare engine.

I was so grateful to have a minor repair that I went ahead and had Josh do a BUNCH of preventative maintenance, all new upgraded valve springs, plus a new exhaust manifold, mild cam, intake, and dyno tune.

Now I've still got a car with an engine that I know the repair history of, many upgraded preventative maintenance items, a boost in power to 400rwhp, and a mechanic I can TRUST (priceless)!

Thanks, Josh. I'll never make the mistake of that dealer again!

I can't believe the dealer wouldn't find a more detailed diagnosis than that.

I wonder if they were:
1. Incompetent
2. Too lazy
3. Didn't care because it wouldn't be worth much money to repair
4. Just trying to get me to buy a new car
Reply
Old Jul 22, 2013 | 04:09 PM
  #2  
coia96vette's Avatar
coia96vette
Burning Brakes
10 Year Member
 
Joined: Jun 2008
Posts: 940
Likes: 81
From: Lake Villa IL
Default

That's why they are called stealerships.
Reply
Old Jul 22, 2013 | 04:14 PM
  #3  
lxconv331's Avatar
lxconv331
Racer
Supporting Lifetime
 
Joined: Jun 2012
Posts: 301
Likes: 3
From: Endicott NY
Default

It paid to have that second opinion,, Good luck
Reply
Old Jul 22, 2013 | 04:16 PM
  #4  
VETJAZZ's Avatar
VETJAZZ
Race Director
Supporting Lifetime Gold
10 Year Member
Liked
Loved
Community Favorite
 
Joined: Sep 2011
Posts: 10,742
Likes: 211
From: Marana, Arizona
Default

I'd drive the car back to Autonation and ask to talk to the "corvette specialist" again. Rub it in his nose a bit. And, congrats on the proper diagnosis and repair.
Reply
Old Jul 22, 2013 | 04:17 PM
  #5  
kybilt's Avatar
kybilt
Drifting
20 Year Member
Conversation Starter
All Eyes On Me
 
Joined: Jan 2004
Posts: 1,951
Likes: 2
From: The heartbreaking shame of pink stars Kentucky
Default

5. All of the above.
Reply
Old Jul 22, 2013 | 06:36 PM
  #6  
PNW Vett's Avatar
PNW Vett
Racer
 
Joined: Jun 2013
Posts: 458
Likes: 2
From: The Great Northwest
St. Jude Donor '13
Default

I would write a letter (or email) to the manager of that particular dealership to let them know what happened. It MIGHT prevent someone else from paying too much for an incorrect repair. No emotion in the letter or email, just the facts.
Reply
Old Jul 22, 2013 | 07:13 PM
  #7  
jrose7004's Avatar
jrose7004
Team Owner
20 Year Member
Liked
Loved
Community Favorite
 
Joined: Mar 2004
Posts: 58,501
Likes: 1,828
From: Oklahoma City OK
C6 of Year Finalist (appearance mods) 2019
Default

Originally Posted by coia96vette
That's why they are called stealerships.
Boom!
Reply
Old Jul 23, 2013 | 05:11 AM
  #8  
Vetteman Jack's Avatar
Vetteman Jack
Administrator
Supporting Lifetime
Veteran: Navy
St. Jude 20 Year Donor
25 Year Member
Veteran: Reserves
 
Joined: Mar 2001
Posts: 368,323
Likes: 24,777
From: In a parallel universe. Currently own 2014 Stingray Coupe.
C7 of the Year - Modified Finalist 2021
MO Events Coordinator
St. Jude Co-Organizer
St. Jude Donor '03 thru '26
NCM Sinkhole Donor
CI 5, 8 & 11 Veteran
Default

Sad that there are dealers out there that are so pathetic. Good thing you decided to get a second opinion on the problem.
Reply
Corvette Stories

The Best of Corvette for Corvette Enthusiasts

story-0

10 Ugly Corvettes That We Still Kinda Love

 Joe Kucinski
story-1

Top 10 Most Expensive Corvettes Ever Sold on Bring A Trailer

 Brett Foote
story-2

10 Things Every Corvette Owner Needs (2026 Edition)

 Michael S. Palmer
story-3

8 Most "Only Corvette Owners Understand" Quirks and Problems

 Pouria Savadkouei
story-4

10 Reasons the C6 Z06 is Still A Performance Benchmark After 20 Years

 Joe Kucinski
story-5

How Much Horsepower Every Corvette Engine "LOST" in 1972

 Joe Kucinski
story-6

Top 10 DOs and DON'Ts for Protecting Your Convertible Top!

 Michael S. Palmer
story-7

Top 10 Most Explosive Corvettes Ever Made: Power-to-Weight Ratio Ranked!

 Joe Kucinski
story-8

150 hp to 1,250 hp: Every Corvette Generation Compared by the Specs That Matter

 Joe Kucinski
story-9

8 Coolest Corvette Pace Cars (and Replicas) of All Time

 Verdad Gallardo
Old Jul 23, 2013 | 07:18 AM
  #9  
ZigZag's Avatar
ZigZag
Burning Brakes
10 Year Member
Veteran: Army
 
Joined: May 2013
Posts: 1,249
Likes: 142
From: Lynn MA
Default

Glad you made out okay. Question, you had a dyno tune with 135,000 miles ? You weren't concerned about damage to the engine with those high miles ? Thanks
Reply
Old Jul 23, 2013 | 08:05 AM
  #10  
oldschoolvette's Avatar
oldschoolvette
Le Mans Master
 
Joined: Nov 2006
Posts: 7,215
Likes: 1
From: Orlando FL
Default

congrats on the second opinion.

I would write a letter to the owner of dealership

wont do anything but will make you feel better
Reply
Old Jul 23, 2013 | 08:07 AM
  #11  
CactusCat's Avatar
CactusCat
Melting Slicks
15 Year Member
All Eyes On Me
Photogenic
Liked
 
Joined: Nov 2009
Posts: 2,922
Likes: 219
From: West Branch, MI
Default

Originally Posted by Glenn Jenne
I would write a letter (or email) to the manager of that particular dealership to let them know what happened. It MIGHT prevent someone else from paying too much for an incorrect repair. No emotion in the letter or email, just the facts.
And in that letter, I'd let them know that a copy of the same letter is going to GM as well. I'm sure they wouldn't give a rats azz if they get your letter, but if they know a copy is going to their supplier, you might just get a refund and then never darken those doors again!
Reply
Old Jul 23, 2013 | 09:11 AM
  #12  
Navybluevette's Avatar
Navybluevette
Melting Slicks
15 Year Member
 
Joined: Sep 2002
Posts: 3,311
Likes: 8
From: Plano Texas
St. Jude Donor '12-'13-'14-'15-'16-'17
Default

Originally Posted by jaredkuper
2002 Z06 with 135k miles. Car died on the road and had it towed to closest dealer, Autonation Chevrolet (formerly Fox Chevrolet) in Timonium, MD. They have left a bad taste in my mouth before, but they were the most convenient to get to.

I was told they are having their corvette expert look at it, he has a Corvette himself that he has done a lot of work on. The next day, I hear: "It's something internal to the engine, so we would like to charge ~4 hours for diagnosis". I expected that, if it was easy I would have fixed it in the parking lot. I assume this means they will be checking compression, open up valve covers, etc.

The diagnosis I hear is "lost compression on one cylinder, iffy compression on another." They will only recommend replacement of the entire engine, and quoted $1,600 for that labor. Of course, there were no engines to be found anywhere, so effectively the quote was "you're outta luck." The best thing I can commend them on is that they were able to confirm to the AAA tow truck that they were unable to repair the vehicle, thus getting my car towed outta there for free. Still stuck with the diagnosis labor charge.

I didn't buy this at all, surely the issue shouldn't require scraping the entire engine.

I already had a clutch replacement scheduled with Josh at Horsepower Addicts, so I had it towed there to have someone with a good reputation look it over. THANK GOD I did that, saved me from buying a new Corvette. Within a day he had found the broken valve spring, on a DIFFERENT cylinder than Autonation (Fox) had reported. I happen to have had one broken valve spring replaced a few years ago, so I know it's about a $350 job at a (different) dealer. Not a totalled engine. Not $1,600 labor, plus a manhunt to find a rare engine.

I was so grateful to have a minor repair that I went ahead and had Josh do a BUNCH of preventative maintenance, all new upgraded valve springs, plus a new exhaust manifold, mild cam, intake, and dyno tune.

Now I've still got a car with an engine that I know the repair history of, many upgraded preventative maintenance items, a boost in power to 400rwhp, and a mechanic I can TRUST (priceless)!

Thanks, Josh. I'll never make the mistake of that dealer again!

I can't believe the dealer wouldn't find a more detailed diagnosis than that.

I wonder if they were:
1. Incompetent
2. Too lazy
3. Didn't care because it wouldn't be worth much money to repair
4. Just trying to get me to buy a new car
Sure says a lot for their supposed Corvette expert.....
Reply
Old Jul 23, 2013 | 10:24 AM
  #13  
Big Duk's Avatar
Big Duk
Pro
 
Joined: Jan 2011
Posts: 552
Likes: 1
From: page lake powell az
Default

If you had opted for replacement they would have a good "rare" engine core. ha.
Reply
Old Jul 23, 2013 | 12:49 PM
  #14  
Phanni's Avatar
Phanni
Le Mans Master
15 Year Member
 
Joined: Jan 2004
Posts: 9,488
Likes: 1,743
From: Knoxville Tn
Default

I'm sorry you had such an experience, however I must say that not all dealerships are the same.
We are fortunate here in Knoxville to have an excellent dealership that not only excels with their service, but they seek great relationships with all Vette owners in the area. They have at least two Vette "specialists" on their staff, one of whom owned his own Vette shop for for many years. I am not afilliated (SP?) with them in any way, but I will attest to their excellent service. With this said every mechanic will face a daunting problem that seems to have no fix. A broken valve spring ain't one of 'em.
Reply
Old Jul 23, 2013 | 01:16 PM
  #15  
tacman's Avatar
tacman
Pro
 
Joined: May 2011
Posts: 580
Likes: 1
From: Chicago Suburb
St. Jude Donor '13
Default Broken spring = new engine???

Originally Posted by Phanni
I'm sorry you had such an experience, however I must say that not all dealerships are the same.
We are fortunate here in Knoxville to have an excellent dealership that not only excels with their service, but they seek great relationships with all Vette owners in the area. They have at least two Vette "specialists" on their staff, one of whom owned his own Vette shop for for many years. I am not afilliated (SP?) with them in any way, but I will attest to their excellent service. With this said every mechanic will face a daunting problem that seems to have no fix. A broken valve spring ain't one of 'em.
Unlike the Dealers above, some unscrupulous stores may actually offer incentives to their techs. Jus' sayin'

Last edited by tacman; Jul 23, 2013 at 01:29 PM. Reason: Reworded
Reply

Get notified of new replies

To Bad dealer experience





All times are GMT -4. The time now is 10:40 AM.

story-0
10 Ugly Corvettes That We Still Kinda Love

Slideshow: 10 ugly Corvettes that we still kinda love.

By Joe Kucinski | 2026-06-03 10:34:17


VIEW MORE
story-1
Top 10 Most Expensive Corvettes Ever Sold on Bring A Trailer

A lot of money has changed hands at the online auction house over the years.

By Brett Foote | 2026-06-03 10:21:50


VIEW MORE
story-2
10 Things Every Corvette Owner Needs (2026 Edition)

Slideshow: 10 great gifts Corvette enthusiasts actually want for Father's Day!

By Michael S. Palmer | 2026-06-03 15:43:40


VIEW MORE
story-3
8 Most "Only Corvette Owners Understand" Quirks and Problems

Slideshow: These are the quirks, annoyances, and oddly lovable problems that every Corvette owner eventually learns to live with.

By Pouria Savadkouei | 2026-05-28 09:31:39


VIEW MORE
story-4
10 Reasons the C6 Z06 is Still A Performance Benchmark After 20 Years

Slideshow: 10 reasons why the C6 Z06 is still a performance benchmark after 20 years.

By Joe Kucinski | 2026-05-27 17:20:09


VIEW MORE
story-5
How Much Horsepower Every Corvette Engine "LOST" in 1972

Slideshow: How much horsepower every Corvette engine lost in 1972.

By Joe Kucinski | 2026-05-27 16:54:53


VIEW MORE
story-6
Top 10 DOs and DON'Ts for Protecting Your Convertible Top!

Slideshow: How to Protect A Convertible Top: 10 DOs & DON'Ts

By Michael S. Palmer | 2026-04-03 00:00:00


VIEW MORE
story-7
Top 10 Most Explosive Corvettes Ever Made: Power-to-Weight Ratio Ranked!

Slideshow: The 10 most explosive Corvettes ever built based on power-to-weight ratio.

By Joe Kucinski | 2026-05-20 07:23:03


VIEW MORE
story-8
150 hp to 1,250 hp: Every Corvette Generation Compared by the Specs That Matter

Slideshow: From C1 to C8 we compare every Corvette generation by the numbers.

By Joe Kucinski | 2026-05-12 16:54:12


VIEW MORE
story-9
8 Coolest Corvette Pace Cars (and Replicas) of All Time

Slideshow: Some Corvette pace cars became collectible legends, while others perfectly captured the look and attitude of their era.

By Verdad Gallardo | 2026-05-11 09:50:51


VIEW MORE