AWESOME Customer Service at LG Motorsports
02-11-2016, 06:56 PM
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AWESOME Customer Service at LG Motorsports
It's hard to find company's that still understands customer service is the best way to grow your business.
I was heading out of town to Houston to go see my new Grandaughter, saw that LG Motorsports was looking for a C5 to test fit a new radiator. So I called Cesar and told him I needed to have front O2 sensors replaced and I wanted my stock cat-back put back on my Z. I had no issues if they wanted to test fit new radiator on my car. Got back into town and went to pick up car today, asked Cesar what I owed him and he said "It's free and thank-you for letting us use your car."
I had never taken my car in the past to them but after this experience it will be the only place I take it moving forward. Shout out to Cesar and Anthony for truly great customer care.
P.S. I was saving my milk money for a new set of Coilovers from another company, forget it, LG will be getting my money when I'm ready now.
Tom
I was heading out of town to Houston to go see my new Grandaughter, saw that LG Motorsports was looking for a C5 to test fit a new radiator. So I called Cesar and told him I needed to have front O2 sensors replaced and I wanted my stock cat-back put back on my Z. I had no issues if they wanted to test fit new radiator on my car. Got back into town and went to pick up car today, asked Cesar what I owed him and he said "It's free and thank-you for letting us use your car."
I had never taken my car in the past to them but after this experience it will be the only place I take it moving forward. Shout out to Cesar and Anthony for truly great customer care.
P.S. I was saving my milk money for a new set of Coilovers from another company, forget it, LG will be getting my money when I'm ready now.
Tom
02-11-2016, 11:53 PM
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02-12-2016, 12:01 AM
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that was a nice gesture on both ends, did you get to keep the radiator as well??... it's nice to have them local and they are one of the few shops that continues to keep growing and moving forward which is something to consider with high dollar purchases because you can count on them to be there if you ever need support in the future
02-12-2016, 09:31 AM
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Yeah, LG is actually building their facility in my back yard.... Well not really, but I could hit a golf ball to it.... Anthony is a good dude... I don't know Ceasar... I had always worked w Anthony, Bobby... Both great guys in my book.
02-12-2016, 10:14 AM
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that was a nice gesture on both ends, did you get to keep the radiator as well??... it's nice to have them local and they are one of the few shops that continues to keep growing and moving forward which is something to consider with high dollar purchases because you can count on them to be there if you ever need support in the future
Tom
