Seat covers......
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Race Director
Joined: Oct 2004
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Seat covers......
I've been pricing seat covers for my 2000 C5, and heard a lot of good things about Katzkins. I was very seriously considering sourcing them for the job. I called them yesterday, and talked to a lady who said she would send me pics of the 2 tone covers I wanted. Pics never came!! I called them again today, and told them I never received them. I sensed some arrogance from the lady I talked to today, and never did get an apology or an explanation as to why I didn't get the pics. So I told the lady to forget the whole thing, that I felt like I was begging them to see their product, and I refuse to ever do that. Some of these companies act like they're doing YOU a favor by taking your money! I don't think so!!! Customer service in this country has gone totally into the toilet.....
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Race Director
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You have to wonder wtf these companies are thinking! Is this how you built your company?? I'll bet if whoever owns the company heard this, there'd be someone looking for work. I know if I owned the place, she'd be outta there!! I was dead serious. Even had the installer lined up, and the person who failed me said she was familiar with the shop I chose, and knew the owners name!! Screw Katzkins. Somebody, somewhere needs the money....
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It also says on the site "if you don't see your vehicle listed, contact us." So I did. Now you know the rest of the story. They most assuredly do make C5 seat covers. They'd be foolish if they didn't, especially considering the stellar quality of C5 seats!!
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I would be willing to bet that if you asked the owner of these businesses, they would not be happy with the customer service their clients are receiving.
But are they creating a working atmosphere that encourages employees to take ownership of their job? Or does the employee look at their job as a minimum wage job because that is what they are getting paid. ? I'm betting their is a disconnect between what the owner wants and what the employee is providing.
But are they creating a working atmosphere that encourages employees to take ownership of their job? Or does the employee look at their job as a minimum wage job because that is what they are getting paid. ? I'm betting their is a disconnect between what the owner wants and what the employee is providing.
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I'd bet #2! Most (not all!!) minimum wage employees are there for one thing, and one thing only; to make $$$. They don't give a damn about customers, only about selling the product. Next customer please!! However, owners do share the responsibility of their choices. This is what happens when you don't give a rip whether your customer talks to somebody in Bumfuck, Idaho, or somebody in Outer Mongolia, or whether or not you understand the Mongolians interpretation of the English language. Management lives, and DIES with their decisions. I'll say this; if you can understand the foreigner on the other end, I have found they are generally MUCH nicer than the American you have a remote chance of speaking with. The foreigner feels no entitlement to their job. In many cases, their American counterpart DOES!!
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The work force today sucks!... It's not management.. Imagine attempting to run your business with today's crop of entitled people.... Today, employee hiring must be the most challenging aspect for a business..
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I agree with some of what youre saying, but some of it is management. Maybe not upper management, but some of it is mid and lower level management. But yes, workforce is a big part of it. Thats why management is always willing to hire older workers. I'd hire a guy or girl in their late forties/early fifties every time over a 20 something. I mean EVERY time, with virtually no exceptions.
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No excuse for poor customer service. Have to wonder how many other customers have been put off by the attitude, resulting in lost orders.