Dead C5
Thread Starter
Instructor
Joined: Jul 2003
Posts: 249
Likes: 0
From: Cape Cod MA
Dead C5
I leased my navy 99 vert new. I just purchased the car off lease and within a week, it died on the highway.. The bill is over 1000 at the dealer SO FAR and I was wondering who I could call @ GM. They have replaced the throttle control module and now say that the BCM is full of water??? Can anyone help with a phone number for GM to see if they will do anything?
thanks
Roy
thanks
Roy
Burning Brakes
Joined: Feb 2002
Posts: 801
Likes: 1
From: Ashburn VA
Did you purchase an extended warranty when you purchased it off lease? Don't think GM is going to do much unless you have a warranty. By the way, water in the BCM sounds like you may have had a clogged a/c drain. It has a habit of clogging and draining right on top of the BCM. Just a thought, good luck! 
Racer
Joined: Jan 2003
Posts: 397
Likes: 0
From: Morganton GA
Try calling the General Motors Customer Assistance Line 1-800-222-1020. Let them know what the symptoms were, what was done, and who did the work. They will start a file and might be able to offer some assistance.
Thread Starter
Instructor
Joined: Jul 2003
Posts: 249
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From: Cape Cod MA
Originally Posted by MYBLU71
Try calling the General Motors Customer Assistance Line 1-800-222-1020. Let them know what the symptoms were, what was done, and who did the work. They will start a file and might be able to offer some assistance.
thanks for the number MYBLU71.. I'm on hold with them now.. will post results..
thanks again...
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Call Customer Assistance - I've had pretty good luck with them before. Just have to present all the facts. Good luck - hopefully they will cover this as a goodwill effort.
Race Director
Joined: Aug 1999
Posts: 17,541
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From: Manhattan, KS Missing SoCal since 2005
I would have the dealer check the A/C drain - if it is clogged, and you've had the car in for regular service, ask them why they didn't clean it as part of the servicing.... Be interested to hear what they say.
Le Mans Master
Joined: Oct 1999
Posts: 8,205
Likes: 40
From: Tucson AZ
Originally Posted by NoelsTorchredZ
Did you purchase an extended warranty when you purchased it off lease? Don't think GM is going to do much unless you have a warranty. By the way, water in the BCM sounds like you may have had a clogged a/c drain. It has a habit of clogging and draining right on top of the BCM. Just a thought, good luck!
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Thread Starter
Instructor
Joined: Jul 2003
Posts: 249
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From: Cape Cod MA
I got the car back.. 1100+ to repair. Replaced throttle control and BCM. No explanation as to how the water got in the BCM as of yet other than "it was not due to defects in material and workmanship." GM did come through though.. They are refunding the 200 or so it cost me to fix the steering column 2 years ago and also gave me a certificate for a 1000 preferred customer discount on my next GM car (an '06 C6 I hope). The call to GM customer service was certianly worth making.
Thanks Guys!
Roy
Thanks Guys!
Roy
Burning Brakes
Joined: Jul 2002
Posts: 869
Likes: 0
From: Nashville TN
Originally Posted by RAK
I got the car back.. 1100+ to repair. Replaced throttle control and BCM. No explanation as to how the water got in the BCM as of yet other than "it was not due to defects in material and workmanship." GM did come through though.. They are refunding the 200 or so it cost me to fix the steering column 2 years ago and also gave me a certificate for a 1000 preferred customer discount on my next GM car (an '06 C6 I hope). The call to GM customer service was certianly worth making.
Thanks Guys!
Roy
Thanks Guys!
Roy
That's funny!! In the mail yesterday I got a certificate for $4000 off if I trade in my '99. This came from Bill Heard and is good AFTER I make my best deal! Oh, and I don't even service my car with them. I don't think GM is doing you any favors.
Safety Car
Joined: Nov 2000
Posts: 4,419
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From: Arroyo Grande CA
Originally Posted by 1g1yy
That's funny!! In the mail yesterday I got a certificate for $4000 off if I trade in my '99. This came from Bill Heard and is good AFTER I make my best deal! Oh, and I don't even service my car with them. I don't think GM is doing you any favors.
Burning Brakes
Joined: Jul 2002
Posts: 869
Likes: 0
From: Nashville TN
Originally Posted by 2KFRC5
My guess would be that the $1000 discount from GM that RAK received would be in addition to the $4000 from Heard if he had their certificate, which I bet he could get if he wanted to buy from them.
Team Owner
Joined: Jun 2001
Posts: 55,394
Likes: 1
Originally Posted by 1g1yy
That's funny!! In the mail yesterday I got a certificate for $4000 off if I trade in my '99. This came from Bill Heard and is good AFTER I make my best deal! Oh, and I don't even service my car with them. I don't think GM is doing you any favors.
Its just a gimmick to buy a new car. It certainly doesn't help you with your current one. So do you have any warranty on this car?
Thread Starter
Instructor
Joined: Jul 2003
Posts: 249
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From: Cape Cod MA
Originally Posted by MARK's_C5TT
Its just a gimmick to buy a new car. It certainly doesn't help you with your current one. So do you have any warranty on this car?And yes I agree that the discount is over and above any dealer offers. If you think that you can make your best deal and then get another 4k off from the dealer, I think you may have a suprise waiting if you try it. If the dealer sent it, they are aware of it! This one is from GM and the money will be paid to the dealer by them os it cost them nothing!