Onlinetires.com Buyer Beware!!!
Safety Car
Joined: Jun 2003
Posts: 4,640
Likes: 0
From: Sunshine State
Originally Posted by army2000
Wow, sounds like you are really catching he!! with this situation. I hope everything works out for you. BTW, I am a unbias 3rd party here, looking form the outside. I honestly don't understand why the other members are contacting onlinetires on your behalf. Sounds like a personal situation between you and the tire distributor. I looked on their web site and even though they carry most major tire brands, they do not express or imply any satisfaction gaurentees. The only reason I bought from them was the price and I knew about the Toyo warranty. I realize that you are agitated, but you also have to realize that you will probally get even less co-operation with an attitude. Sending them nasty e-mails have gotten you where?? It does sound like Toyo is trying to correct the situation. This might sound bad but, Onlinetires is a dead issue, you can't get blood from a turnip. IMO you need to consentrate your energy with Toyo and fix the problems. Keep in mind an emergency on your part does not mean everybody will stop what they are doing to fix your problems. This might not be what you want to hear, but I think it's fair. Good luck to you my friend. 
You know better than I that there is safety in numbers. I did not send them a nasty email. I suggested that they should do what's right and take care of their customer. They sent me a nasty email in return and continue to give Josh the run around. If enough people respond to Josh's request for help, their attitude WILL change.
I for one will never do business with onlinetires, Toyo or Continental tires. Continental is not involved here but I had a similar experience with them.
Bob
Racer
Joined: Feb 2005
Posts: 267
Likes: 0
From: Banner Elk NC
St. Jude Donor '05
Originally Posted by army2000
Wow, sounds like you are really catching he!! with this situation. I hope everything works out for you. BTW, I am a unbias 3rd party here, looking form the outside. I honestly don't understand why the other members are contacting onlinetires on your behalf. Sounds like a personal situation between you and the tire distributor. I looked on their web site and even though they carry most major tire brands, they do not express or imply any satisfaction gaurentees. The only reason I bought from them was the price and I knew about the Toyo warranty. I realize that you are agitated, but you also have to realize that you will probally get even less co-operation with an attitude. Sending them nasty e-mails have gotten you where?? It does sound like Toyo is trying to correct the situation. This might sound bad but, Onlinetires is a dead issue, you can't get blood from a turnip. IMO you need to consentrate your energy with Toyo and fix the problems. Keep in mind an emergency on your part does not mean everybody will stop what they are doing to fix your problems. This might not be what you want to hear, but I think it's fair. Good luck to you my friend.
Having in the past managed 3 businesses, this response is just unbeleivable. Really I have no problem with Toyo as it sounds like they are trying to work on a resoulution to the problem. but they are dragging their feet, which would make me never buy them. I have Michelins and know there would be no 
from them about tire replacement under warrenty. I know because I have a buddy who sells and installs them. And have never heard of anyone with warrenty problems with Michelin. 
Le Mans Master
Joined: Jun 2004
Posts: 6,752
Likes: 3
From: Bethlehem PA
Originally Posted by flash134
The reason everyone is e-mailing is because of the tone of the companys messages. This is just unexceptable. Having in the past managed 3 businesses, this response is just unbeleivable. Really I have no problem with Toyo as it sounds like they are trying to work on a resoulution to the problem. but they are dragging their feet, which would make me never buy them. I have Michelins and know there would be no from them about tire replacement under warrenty. I know because I have a buddy who sells and installs them. And have never heard of anyone with warrenty problems with Michelin.
Having in the past managed 3 businesses, this response is just unbeleivable. Really I have no problem with Toyo as it sounds like they are trying to work on a resoulution to the problem. but they are dragging their feet, which would make me never buy them. I have Michelins and know there would be no from them about tire replacement under warrenty. I know because I have a buddy who sells and installs them. And have never heard of anyone with warrenty problems with Michelin. 
I deal with 50 distributors from Maine to South Carolina and we don't do business this way. And we sure as he!! don't write letters with sarcastic or mean-spirited intent.Scott
Le Mans Master
Joined: Jun 2004
Posts: 6,752
Likes: 3
From: Bethlehem PA
Josh,
E-mail sent for ya buddy.
Hope to see a timely resolve here.
Scott
Gentlemen,
I am responding on behalf of my friend Josh Gin, a Corvette Forum member from Bucks Couny, PA.
As a fellow business owner, I attempt to maintain very stringent relations with my clients.
I copied the following from Toyo's website regarding their 500 mile/45 day guarantee.
Do they not expect you as a distributor to honor their written guarantees? Our distributors without question, honor our policies and product quality issues.
"At Toyo we are committed to product quality and customer satisfaction. We're confident that once you experience the quality of our tires, Toyo will be your brand of choice. And to prove it to you, we invite you to take advantage of our "Experience the Difference in Quality Trial Offer.""
"Buy a set of eligible Toyo tires and try them on your car for up to 500 miles. If you're not completely satisfied with the performance of the tires, just return them to the dealer where you purchased them for a full refund or replacement. The choice of refund or replacement is yours. Visit your Toyo dealer for complete details."
There are some very good reasons to attempt a prompt resolve to Josh's valid and legitimate complaint.
1. 260+ members, in the last 24 hours, have seen your lack of willingness to resolve a basic problem and your caustic response to others speaking up on Josh's behalf.
2. It's not a secret that Corvette owners have the means and willingness to spend money for great parts/service.
3. I suspect I am NOT the last person you'll be hearing from regarding this little "black eye"
4. It's the right thing to do
Regards,
Scott M. Harding Pres. Harding & Co. 610-866-5204
E-mail sent for ya buddy.
Hope to see a timely resolve here.
Scott
Gentlemen,
I am responding on behalf of my friend Josh Gin, a Corvette Forum member from Bucks Couny, PA.
As a fellow business owner, I attempt to maintain very stringent relations with my clients.
I copied the following from Toyo's website regarding their 500 mile/45 day guarantee.
Do they not expect you as a distributor to honor their written guarantees? Our distributors without question, honor our policies and product quality issues.
"At Toyo we are committed to product quality and customer satisfaction. We're confident that once you experience the quality of our tires, Toyo will be your brand of choice. And to prove it to you, we invite you to take advantage of our "Experience the Difference in Quality Trial Offer.""
"Buy a set of eligible Toyo tires and try them on your car for up to 500 miles. If you're not completely satisfied with the performance of the tires, just return them to the dealer where you purchased them for a full refund or replacement. The choice of refund or replacement is yours. Visit your Toyo dealer for complete details."
There are some very good reasons to attempt a prompt resolve to Josh's valid and legitimate complaint.
1. 260+ members, in the last 24 hours, have seen your lack of willingness to resolve a basic problem and your caustic response to others speaking up on Josh's behalf.
2. It's not a secret that Corvette owners have the means and willingness to spend money for great parts/service.
3. I suspect I am NOT the last person you'll be hearing from regarding this little "black eye"
4. It's the right thing to do
Regards,
Scott M. Harding Pres. Harding & Co. 610-866-5204
Drifting
Joined: Oct 2003
Posts: 1,884
Likes: 2
From: Walnut CA
Originally Posted by BWP 5P
Well....at least he didn't have to talk to someone in INDIA 
Seems like that's the "new" way of handling "Customer Mis-Service"
It's really sad that there are so many companies to take our $$$$, and so few willing to handle problems.......SAD
Seems like that's the "new" way of handling "Customer Mis-Service"
It's really sad that there are so many companies to take our $$$$, and so few willing to handle problems.......SAD
Now where's that e-mail address to write to?
--The Corvette Indian
Last edited by Paras; Apr 21, 2005 at 01:55 AM.
Safety Car
Joined: Jun 2003
Posts: 4,640
Likes: 0
From: Sunshine State
Josh, here is a link to Toyo customer service.
http://www.toyo.com/contact/contact_...fm?sendTo=tech
I would fill out their form and then under comments give them all the details along with a link to this post.
If I was Toyo I would refund your money in full and give you the tires to straighten this out.
Bob
http://www.toyo.com/contact/contact_...fm?sendTo=tech
I would fill out their form and then under comments give them all the details along with a link to this post.
If I was Toyo I would refund your money in full and give you the tires to straighten this out.
Bob
Last edited by Korreck; Apr 21, 2005 at 07:33 AM.
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Pro
Joined: Nov 2004
Posts: 610
Likes: 1
From: Wickliffe Ohio
I agree with emailing them. I'm having a similar problem with an eBay dealer that sells used tires. They will not respond to me at all. I will post about it in a few days if I cannot get any resolution.
It's a matter of principle. Email sent!
It's a matter of principle. Email sent!
Last edited by toolman44092; Apr 21, 2005 at 07:59 AM.
Pro
Joined: Nov 2004
Posts: 610
Likes: 1
From: Wickliffe Ohio
BTW, here's the body of my email:
"I'm in the process of looking for tires. It looks like I will not be patronizing your business due to your poor customer service practices.
Sorry that you chose to screw over a member of the Corvette Forum. Your loss."
"I'm in the process of looking for tires. It looks like I will not be patronizing your business due to your poor customer service practices.
Sorry that you chose to screw over a member of the Corvette Forum. Your loss."
Team Owner
Joined: Mar 2004
Posts: 24,202
Likes: 17
Thread Starter
Instructor
Joined: Aug 2004
Posts: 158
Likes: 0
From: Bucks County PA
Thanks for all the support guys. I appreciate it. Army, I don't expect ANYTHING frm online tires.com. I've given up on them, but the only satisfaction I hope to get from them is making every effort to cost them sales. And obviously there is strength in numbers. What goes around comes around. It just pisses me off to be ignored! As I said to them in my last email, it wouldn't even COST them anything! That's what just boggles my mind. I did a search on them on Google and it seems the Miata guys are all ordering tires from there as well. I was tempted to register there just to advise them of Onlinetires.com crappy customer service, but decided against it.
Pro
Joined: Jul 2004
Posts: 554
Likes: 0
i also sent a email to the tire shop questioning their sales pratices but it wasnt rude, with no response yet.
but...
i feel unfortunately there is a new game plan here in america-
lower your expectations and learn a second language. too bad for us.
good luck i hope you get taken care of.
don
and ttt to ya!
but...
i feel unfortunately there is a new game plan here in america-
lower your expectations and learn a second language. too bad for us.
good luck i hope you get taken care of.
don
and ttt to ya!
Last edited by donnyonee; Apr 25, 2005 at 10:59 PM.
Drifting
Joined: Jul 2002
Posts: 1,890
Likes: 1
From: Indiana
St. Jude Contributor
Originally Posted by Paras
He might've received better cutomer service had be been in INDIA!
Now where's that e-mail address to write to?
--The Corvette Indian
Now where's that e-mail address to write to?
--The Corvette Indian
Le Mans Master
Joined: Sep 2004
Posts: 7,027
Likes: 6
From: Shiloh Ohio
Originally Posted by shurite44
I have also sent an email can not wait for the response, here is the body of my email, good luck."Hi, my friend NoNeck on corvette forum is dissatisfied with your service and his Toyo tires. I also noticed you called my pal Bob Korreck a loser. Not very nice. I would encourage you to use better customer service. So far 185 corvette owners have seen this thread about your poor costumer service, it has only been posted for 1.5 hours."
"did you have a question"
My response and last email on the subject
"No I made a suggestion, and you replied with a smart *** answer. Not too sure where the problem is at your business but it is something that if you are wise you will correct. Good luck, for your information nearly 600 potential corvette driving customers have viewed the thread that talks about problems with your customer service. I suggest you contact the customer and attempt to settle the dispute."
Le Mans Master
Joined: Jun 2004
Posts: 6,752
Likes: 3
From: Bethlehem PA
Shurite and I received the same responses.
"Did you have a question I have no idea what your question is."
Boy does that reflect terribly on business. If you see a few threads up, my e-mail was in no way nasty or hostile.
I will be calling them later to discuss their poor response.
Scott
"Did you have a question I have no idea what your question is."
Boy does that reflect terribly on business. If you see a few threads up, my e-mail was in no way nasty or hostile.
I will be calling them later to discuss their poor response.
Scott
Le Mans Master
Joined: Sep 2004
Posts: 7,027
Likes: 6
From: Shiloh Ohio
Originally Posted by simpleman68
Shurite and I received the same responses.
"Did you have a question I have no idea what your question is."
Boy does that reflect terribly on business. If you see a few threads up, my e-mail was in no way nasty or hostile.
I will be calling them later to discuss their poor response.
Scott
"Did you have a question I have no idea what your question is."
Boy does that reflect terribly on business. If you see a few threads up, my e-mail was in no way nasty or hostile.
I will be calling them later to discuss their poor response.
Scott
Drifting
Joined: Oct 2003
Posts: 1,884
Likes: 2
From: Walnut CA
Originally Posted by BWP 5P
No offense meant Bro....I've had several frustrating conversations with Custome Service for Sprint lately, and they never seem to understand OR resolve the problem
I am a little disappointed to hear what has happened to NoNeck... After many of the favorable reviews on the Toyos, I was considering them next. But after reading this, I'm hesitant to go in that direction... For those of us who work during the week and have one car and its the Vette, we don't have a lot of time to get a bad product and then wait a long time for it to be replaced...
Sounds like e-mails are not the way to go here--direct phone calls might work better now...