Column Lock Issue- Have Read Sticky
Thread Starter
Melting Slicks
Joined: Dec 2004
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From: I have to return some videotapes
Column Lock Issue- Have Read Sticky
So sorry to have to start another thread on this subject.
I had the column lock up on me and the dealer put in the Harness K about two months ago. The column has not locked upon shutoff since. Car already had the original reporgram recall done by previous owner. I had the battery diconnected while doing some work this weekend. When I hooked it back up and turned the key on, "SERVICE COLUMN LOCK." Again the column is not locked, but the fuel shutoff kicks in.
Dealer just called and said that tech determined that the Ignition Steering Wheel Theft Deterrent Lock Assembly needs to be replaced. Said that this part is not under the recall(s), so I will be out of pocket for about $500.
It seems to me that this must be a computer/harness issue and not a hardware issue? Has anyone heard this from the dealer and can tell me what role this part plays in the function of the system?
BTW-I already have GM involved and am awaiting a call back from them or the dealer.
TIA
I had the column lock up on me and the dealer put in the Harness K about two months ago. The column has not locked upon shutoff since. Car already had the original reporgram recall done by previous owner. I had the battery diconnected while doing some work this weekend. When I hooked it back up and turned the key on, "SERVICE COLUMN LOCK." Again the column is not locked, but the fuel shutoff kicks in.
Dealer just called and said that tech determined that the Ignition Steering Wheel Theft Deterrent Lock Assembly needs to be replaced. Said that this part is not under the recall(s), so I will be out of pocket for about $500.
It seems to me that this must be a computer/harness issue and not a hardware issue? Has anyone heard this from the dealer and can tell me what role this part plays in the function of the system?
BTW-I already have GM involved and am awaiting a call back from them or the dealer.
TIA
Race Director
Joined: Nov 2005
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From: Supporting the Corvette Community at Abel Chevrolet in Rio Vista, CA 707-374-6317 Ext.123
St. Jude Donor '08
Make the service manager get on the phone with Tech Assistance and get it covered under the recall. The actuators have caused this problem many times before and tech assistance knows it. I have done so for many of our customers and the actuator was paid by GM EVERY TIME. Do not accept no for an answer. It comes down to the dealers customer service and how hard they want to go to bat for you.
Thread Starter
Melting Slicks
Joined: Dec 2004
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From: I have to return some videotapes
Originally Posted by RichieRichZ06
Make the service manager get on the phone with Tech Assistance and get it covered under the recall. The actuators have caused this problem many times before and tech assistance knows it. I have done so for many of our customers and the actuator was paid by GM EVERY TIME. Do not accept no for an answer. It comes down to the dealers customer service and how hard they want to go to bat for you.
So, this part is what I have seen referred to as the "actuator?"
I had a nice lady from Tech Assitance on the phone and she tried to get the my dealer tech on the line but, surprise, had to leave a voicemail. I do intend to be persistant about this.
Race Director
Joined: Nov 2005
Posts: 14,553
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From: Supporting the Corvette Community at Abel Chevrolet in Rio Vista, CA 707-374-6317 Ext.123
St. Jude Donor '08
Originally Posted by abraswell
Thanks RichieRichZ06, I see that you have been helpful to a lot of other owners dealing with this problem.
So, this part is what I have seen referred to as the "actuator?"
I had a nice lady from Tech Assitance on the phone and she tried to get the my dealer tech on the line but, surprise, had to leave a voicemail. I do intend to be persistant about this.
So, this part is what I have seen referred to as the "actuator?"
I had a nice lady from Tech Assitance on the phone and she tried to get the my dealer tech on the line but, surprise, had to leave a voicemail. I do intend to be persistant about this.
RICH
Thread Starter
Melting Slicks
Joined: Dec 2004
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From: I have to return some videotapes
Originally Posted by RichieRichZ06
Yes, the actuator is also the lock mechanism. It is the "bzzzzt" noise that you hear when the key is cycled. Let me know if I can be of any help. The other dealer can call me if they need any help. Our dealer # is (707)422-7777. Ask for the Parts manager. RICH
RICHYou're the man, Rich! I hope I can get it resolved without having to bother you, but what a nice guy to offer!
Racer
Joined: Sep 2003
Posts: 311
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From: Scranton Pa.
I just went through the exact same thing with my 02. Total bill at the dealership was for $620. That includes a new battery which was what started the whole problem. They did the relay, etc under warrenty but said Chevy told them I would have to pay for the accuator (sic) thing. They called GM and complained but got no where. I now am fighting with Chevy Customer service. Will let you know how that turns out, they at least act like they care. Now what happens, all of a sudden my right door won't communicate with the rest of the car. It is now back at the dealer today, Oh Boy.
Thread Starter
Melting Slicks
Joined: Dec 2004
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From: I have to return some videotapes
Originally Posted by seawolf
I just went through the exact same thing with my 02. Total bill at the dealership was for $620. That includes a new battery which was what started the whole problem. They did the relay, etc under warrenty but said Chevy told them I would have to pay for the accuator (sic) thing. They called GM and complained but got no where. I now am fighting with Chevy Customer service. Will let you know how that turns out, they at least act like they care. Now what happens, all of a sudden my right door won't communicate with the rest of the car. It is now back at the dealer today, Oh Boy.
Thread Starter
Melting Slicks
Joined: Dec 2004
Posts: 2,677
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From: I have to return some videotapes
I just got the call that GM and the dealer worked out a way to cover the fix.
So I saved about $500, but I haven't seen my car since it drove away on a flatbed 8am Monday. It's been sitting at the dealer, I assume outside and with the column disassembled. I've barely been able to work knowing this, and feeling like I wanted to
. For some others, it's probably worth the $ to avoid this hassle, but $ is an object for me. To those in a similar situation, I just recommend being persistent and not taking "no" for an answer.
MAJOR props goes out to RichieRichZ06, who was a big help to me. Guys like him are the reason that this forum is the best asset to Vette owners.
So I saved about $500, but I haven't seen my car since it drove away on a flatbed 8am Monday. It's been sitting at the dealer, I assume outside and with the column disassembled. I've barely been able to work knowing this, and feeling like I wanted to
. For some others, it's probably worth the $ to avoid this hassle, but $ is an object for me. To those in a similar situation, I just recommend being persistent and not taking "no" for an answer.MAJOR props goes out to RichieRichZ06, who was a big help to me.
Guys like him are the reason that this forum is the best asset to Vette owners.
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Race Director
Joined: Nov 2005
Posts: 14,553
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From: Supporting the Corvette Community at Abel Chevrolet in Rio Vista, CA 707-374-6317 Ext.123
St. Jude Donor '08
Originally Posted by abraswell
I just got the call that GM and the dealer worked out a way to cover the fix.
So I saved about $500, but I haven't seen my car since it drove away on a flatbed 8am Monday. It's been sitting at the dealer, I assume outside and with the column disassembled. I've barely been able to work knowing this, and feeling like I wanted to . For some others, it's probably worth the $ to avoid this hassle, but $ is an object for me. To those in a similar situation, I just recommend being persistent and not taking "no" for an answer.
MAJOR props goes out to RichieRichZ06, who was a big help to me. Guys like him are the reason that this forum is the best asset to Vette owners.
So I saved about $500, but I haven't seen my car since it drove away on a flatbed 8am Monday. It's been sitting at the dealer, I assume outside and with the column disassembled. I've barely been able to work knowing this, and feeling like I wanted to
. For some others, it's probably worth the $ to avoid this hassle, but $ is an object for me. To those in a similar situation, I just recommend being persistent and not taking "no" for an answer.MAJOR props goes out to RichieRichZ06, who was a big help to me.
Guys like him are the reason that this forum is the best asset to Vette owners.
Drifting
Joined: May 2000
Posts: 1,917
Likes: 3
From: Southern NH
Originally Posted by abraswell
I just got the call that GM and the dealer worked out a way to cover the fix.
So I saved about $500, but I haven't seen my car since it drove away on a flatbed 8am Monday. It's been sitting at the dealer, I assume outside and with the column disassembled. I've barely been able to work knowing this, and feeling like I wanted to . For some others, it's probably worth the $ to avoid this hassle, but $ is an object for me. To those in a similar situation, I just recommend being persistent and not taking "no" for an answer.
MAJOR props goes out to RichieRichZ06, who was a big help to me. Guys like him are the reason that this forum is the best asset to Vette owners.
So I saved about $500, but I haven't seen my car since it drove away on a flatbed 8am Monday. It's been sitting at the dealer, I assume outside and with the column disassembled. I've barely been able to work knowing this, and feeling like I wanted to
. For some others, it's probably worth the $ to avoid this hassle, but $ is an object for me. To those in a similar situation, I just recommend being persistent and not taking "no" for an answer.MAJOR props goes out to RichieRichZ06, who was a big help to me.
Guys like him are the reason that this forum is the best asset to Vette owners.Glad it worked out, but you should still install the CLB in place of the GM Harness K.
Racer
Joined: Sep 2003
Posts: 311
Likes: 0
From: Scranton Pa.
Well you sure made out better than I have so far. Yesterday I picked up the Vette and had a new bill for $360 to replace the door module. That is with the $60 discount the dealer gave me on the part. I just recieved the paperwork from Chevy to request payment for at least some of it. Don't get me wrong, dealer was great and the dash and door look like they were never apart, but they don't deal with too many Vettes and he couldn't get Chevy to pay at all. I know he tried. Anyway, I won't give up. I just wish I knew for sure that the door was also related to the battery going bad. I don't believe in coincidences.
Thread Starter
Melting Slicks
Joined: Dec 2004
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From: I have to return some videotapes
Originally Posted by JC in XTC5
You REALLY need to install the CLB. For about $50, you wouldn't have to go through what you just did, and even though GM agreed to cover the cost the monkeys pulling the steering wheel and lower dash panel are hopefully careful putting it back together.
Glad it worked out, but you should still install the CLB in place of the GM Harness K.
Glad it worked out, but you should still install the CLB in place of the GM Harness K.
Racer
Joined: Sep 2003
Posts: 311
Likes: 0
From: Scranton Pa.
Originally Posted by abraswell
I was wondering about that, but I don't really have a handle on how the CLB interfaces with the various recall measures. I can just swap out the CLB for the Harness K? I was told that you had to install it before the recall was done.
I agree with abraswell. I would like to install the CLB and don't mind the $50 but I can't figure out what I would have to do to install it. I'm pretty good with tools but don't know "jack" about electronics. I know I now have ALL the recalls done
Thread Starter
Melting Slicks
Joined: Dec 2004
Posts: 2,677
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From: I have to return some videotapes
Originally Posted by seawolf
Well you sure made out better than I have so far. Yesterday I picked up the Vette and had a new bill for $360 to replace the door module. That is with the $60 discount the dealer gave me on the part. I just recieved the paperwork from Chevy to request payment for at least some of it. Don't get me wrong, dealer was great and the dash and door look like they were never apart, but they don't deal with too many Vettes and he couldn't get Chevy to pay at all. I know he tried. Anyway, I won't give up. I just wish I knew for sure that the door was also related to the battery going bad. I don't believe in coincidences.